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Sheraton Frankfurt Airport Hotel & Conference Center

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3,702 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,747: English reviews
Houston, Texas
Reviewed 24 July 2015

we have had need to stay here a few times(7) just passing through. We have had to go to Russia a few times and this is our 1st choice for a stop over. Staff invariably are professional and friendly. excellent English. Rooms are clean comfortable and the property is very well located to restaurants and shopping. walking distance all.

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Helpful?
Thank James S
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear James S, Thank you so much for your feedback and your loyalty. We really appreciate that! To give our guests a feeling of home is what we are after. So it is a pleasure to read that you had a great time here and we will do our best to make your next stay as pleasant as the recent...

State of Sao Paulo
Reviewed 23 July 2015

I stayed at the Sheraton Hotel from June 6th to June 7th. The hotel is very comfortable, the location is convenient and above all the staff is very nice and friendly, aside from being competent. Head waiter Don, at the Restaurant Flavors was incredibly, brisk, efficient and professional, organizing the whole service, giving precise instructions to servers and seeing to...

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Helpful?
2Thank SILVIA A
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear SILVIA A, Thank you very much for choosing our hotel and for your feedback. We are glad to read that you enjoyed your stay with us. We believe that personal service really makes a difference - particularly for a big hotel - and try to make all guests feel at home. I will gladly forward your compliments to our...

Kuala Lumpur
Reviewed 23 July 2015 via mobile

I am currently staying in the hotel and overall the hotel is decent. Rooms are functional but lack any atmosphere (I even don't have a single painting/reproduction in my room). Another disappointment is that the t.v. is not working (computer rebooted). Checking in was o.k. (dedicated SPG Gold/Platinum desks) but flawed as I entered a room where lights were still...

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Helpful?
Thank BobKL
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear BobKL, Thank you very much for staying at the Sheraton Frankfurt Airport Hotel and for taking the time to post a review about your experiences. Please accept my apologies for the TV which is not working in your room. I assure you that corrective measures will be taken to prevent similar occurrences in the future. Please also accept our...

DongGuan, China
Reviewed 21 July 2015

The good news is that after making my way from the rental counter to the hotel, taking the long walk to the elevator and trudging down the long hall with my bags, I didn't need to go to the fitness center as I'd already had my exercise for the day (I may be whiny, but it's a Sheraton and there...

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Helpful?
Thank dkkckk
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear dkkckk, Thank you very much for taking the time of sharing your opinion about your stay at our hotel. We are very much service oriented and we hold regular training programs for the whole hotel staff throughout the year. Therefore, it is very disappointing to read your comments. Please be assured that I will forward your feedback to the...

Brussels, Belgium
Reviewed 21 July 2015

Especially my experience at the STARBUCK bar have been very nice. Employees are dedicated to clients satisfaction ( Mr Nhila and his team). About the hotel, rooms are very comfortable and customer service is very good. Many bars, restaurants in the vincinity.

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Helpful?
Thank FVDM2015
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear FVDM2015, Thank you so much for your feedback and thank you very much for complimenting our associates – especially Mr. Ben N’hila and his team. They are delighted to hear your positive feedback. We always try our best to make everyone comfortable and I am glad to see that you enjoyed your stay with us. The next time you...

Scottburgh, South Africa
Reviewed 21 July 2015

I flew in from Canada and met my wife who had flown in from South Africa. Our onward flights were only the next morning, but having been to Frankfurt many times I was aware of the fact that there is a good and fast train service to just about anywhere in Frankfurt. This meant that rather lugging baggage all the...

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Helpful?
Thank Tony K
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Tony K, Thanks a lot for your review and for staying with us. We really appreciate that. We are pleased to read that you enjoyed our convenient location with direct access to Frankfurt's International Airport and the train station. And you are right: There is a pretty good and fast train service in Germany. It only takes about 15...

jakarta
Reviewed 21 July 2015 via mobile

After 2 weeks with famoly in France and a long flight to Jakarta I decided to stay atan old favorite, the Sheraton at the airport in Frankfurt. From being recognized at check in to the porter taking myself and a HK family to catch the train to downtown, fantasyic. The room spotless and silent. The executive lounge a true treat,...

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Helpful?
1Thank mintyJakarta
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear mintyJakarta, Wow! Thank you very much for your amazing review and thank you for staying with us. We are very happy about the good score you gave us. This is a motivational boost for us this morning. We aim at offering a consistently high service standard across all departments to every single guest. Thank you for valuing that. We...

Reviewed 19 July 2015 via mobile

I stayed here for one night when I had 15 hour layover. It was very convenient being just a short walk away from the airport terminal 1! The staff was friendly, room was clean and comfortable. I will stay here in the future when I travel through Frankfurt!

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Helpful?
Thank Amanda E
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Amanda E, Thank you very much for choosing our hotel. Thank you also for your positive review and kind words. We hope very much that you will stay at our hotel again when you travel through Frankfurt the next time. Warm regards, Ralf Stresing General Manager

San Francisco, California
Reviewed 18 July 2015 via mobile

I had 5 hours to kill at the airport between flights and decided to check into the hotel. The concierge at the tower lounge was super accommodating and helpful. Unfortunately nothing else here was. TV remote impossible to decide, nobody answering the Guest Service phone and the bellboy hard to locate. Oh well at least coffee and breakfast was provided.

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Helpful?
Thank hi_stick
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear hi_stick, Thank you very much for staying at our hotel and sharing your feedback with us. Your stay was unfortunately not as relaxing as expected, and I regret we did not make you more comfortable. Please let us know your room number so that we can check the TV remote. Please be assured that we will forward your feedback...

New York City, New York
Reviewed 18 July 2015

I truly recomment this hotel for business, and pleasure if you are traveling through europe, especially Germany. The rooms are spacious enough, and modern, The hotelk is close by so many thingds to do, also the train r. I love the cuisine, food from almost every culural destination to win over your palet. There is a starucks in the lounge...

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Helpful?
Thank Lee G
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Lee G, Thank you very much for the good score you gave us and of course, for recommending us on TripAdvisor! We are delighted to learn how much you enjoyed the convenient location. Lena was over the moon with finding her name mentioned in your review! We – and especially Lena - hope that you will come back soon!...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: ₹ 6,742 - ₹ 18,974 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is not worth the money to pay to stay in this hotel”
  • it is not clean and disaster towels
598ghazaleha, 19 Apr 2017 | Read review
“Rooms facing the airport and runway nice view”
lsavaresse, 14 Apr 2017 | Read review
“Ask for rooms in the newer wing”
Abraham1_11, 1 Apr 2017 | Read review
“See what is the extra charge for the rooms at the Club Tower”
orrenc2017, 31 Mar 2017 | Read review
“Away from elevators”
derekbI5509NZ, 27 Mar 2017 | Read review
5 of 5