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Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
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3,712 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,753: English reviews
Austin, Minnesota
Reviewed 5 October 2015

Our initial impression of the Sheraton in Frankfurt was one of sheer frustration. The hotel is literally on the airport grounds, and trying to get to it by car was one of the biggest frustrations of our visit to Germany. We had to pull over several times and ask for clarification, as you can see the hotel and conference center...

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Helpful?
Thank Austinbri
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Austinbri, Thank you for choosing Sheraton for your stay in Frankfurt and for sharing your review on TripAdvisor. Please accept our apologies for the inconveniences you’ve experienced at your arrival by car. A big airport, such as in Frankfurt, can be a real jungle when you do not know the area well. The airport operators are the authority in...

Reviewed 4 October 2015 via mobile

We spent our first and last nights of our visit in the black forest in this hotel. Most of the staff were very helpful - assisting with the luggage, assisting us finding a doctor in the middle of the night, at the airport. Great room, close to the airport (walking). Cons: at first didn't let us in the parking place...

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Helpful?
Thank Shirishay
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Shirishay, Thank you for staying at the Sheraton Frankfurt Airport Hotel & Conference Center and thank you for sharing your feedback with us. We are glad to read that you enjoyed your stay. We believe that personal service really makes a difference, so we try our best to assist our guests whenever we can. Please accept my sincere apology...

Athens, Greece
Reviewed 4 October 2015 via mobile

I think this hotel is only used by customers of cancelled or overbooked flights. Nothing special in terms of facilities. Rooms ok, but quite dated. Not spotlessly clean (stranded hair in the towel grossed me out). Breakfast soggy at best. Redeeming factor is the service, which is decidedly American. Quite polite for European standards.

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Helpful?
Thank BalkanEnthusiast
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear BalkanEnthusiast, Thank you very much for staying with us. We are very sorry to learn that we weren’t able to meet your expectations. Please rest assured that your comments will be forwarded to the respective department heads. Thank you very much although for pointing out the friendliness of our team. We really appreciate this. I hope that this experience...

Bangalore, India
Reviewed 4 October 2015

booked hotel throught cleartrip and let a message saying i will be checking in late. When i arrived at the hotel they said the room was given away due to no show. Also the booking dated were wrong at the hotel. Hotel is convenient and comfortable. No free wifi in the rooms.

Review collected in partnership with Cleartrip
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Helpful?
Thank Samshetty
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Samshetty, Thank you for choosing to stay at the Sheraton Frankfurt Airport Hotel & Conference Center. We are sorry that you had some difficulties while booking with Cleartrip. We will forward that immediately to Cleartrip. Thanks again for your feedback. We would be pleased to see you soon again. Best regards from Frankfurt, Ralf Stresing General Manager

Reviewed 4 October 2015 via mobile

I'm TG cabin crew. I come here every months. In breakfast time, I always visit the restaurant and very appreciated.The staffs were very nice especially Tony,GAMO and Don. They provided everything that I and my friends asking for. The variety of food was high quality.

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Helpful?
Thank Parichad E
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Parichad E, Thank you for taking the time to share your feedback with us. We are very happy to have you here with us. And thank you also for your compliments about the breakfast and the team at our restaurant Flavors. I will gladly forward you feedback to the whole Flavors team, especially Tony, Gamo and Don. See you...

Reviewed 4 October 2015 via mobile

I visit restaurant for breakfast .i had good experience with staff ,they take care very well.thank you to MrTony/Mr Gamo//Mr Don.When u visit here you will find warm welcome . Around hotel you can find many shop in airport Area.nice stay here .I recommend to stay here for your visit.You can take a train to city and outside city ,it...

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Helpful?
Thank ชัชนันท์ ท
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear ชัชนันท์ ท, Thank you very much for your feedback – this is a great motivational boost for us. Tony, Gamo and Don are very happy to hear their names mentioned in your review. We all hope to see you soon again! And indeed - it is very easy to get downtown from our hotel. It only takes about 16...

Reviewed 3 October 2015 via mobile

So convenient to Frankfurt airport Terminal one or two within walking distance. All the package of Sheraton. Lemons and limes bar is very good to research a futbol game. Flavors has a big selection of food. The club on the towers is great if you are staying on that side. If not it is a long realm and elevators if...

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Helpful?
Thank Gary P
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Gary P, Your comments are highly appreciated. Thank you very much for your positive feedback and the nice words about our Lemons & Limes Bar and our Restaurant Flavors. Thank you also for commenting on our club lounge. It is our pleasure to welcome you back again soon. Kind regards, Ralf Stresing General Manager

Doha, Qatar
Reviewed 3 October 2015

I was stranded in Frankfurt after being bumped off an overbooked flight. I was told to return the next day. It was a Sunday and not wanting to faff about looking for a place to stay I walked (what seemed miles through the maze of the airport) to get to this hotel. I had booked it online from my computer...

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Helpful?
Thank VivecaSingapore
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear VivecaSingapore, Thank you very much for staying at our hotel and sharing your detailed feedback with us. Your stay was unfortunately not as relaxing as expected, and I regret we did not make you more comfortable. This is really not the standard we stand for. We will take your constructive criticism to heart and we really appreciate that. It...

Lisbon, Portugal
Reviewed 2 October 2015

Arrived late evening to Frankfurt airport and as I had an early flight out next morning Sheraton seemed to be a good option as within a short walking distance from/to terminal 1. Little did I know... Checked in in the somewhat "antiseptic" reception and got my key and after a marathon walk in this huge hotel, with a very heavy...

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Helpful?
Thank hans53973
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear hans53973, Thank you very much for choosing to stay at our hotel and sharing your feedback on TripAdvisor with us. We regret that your stay was not as relaxing as expected. We are very sorry for the inconvenience we caused because of the occupied room. Please let us know your room number so that we can check the TV....

Australia
Reviewed 2 October 2015 via mobile

Spent a few lovely days in Frankfurt. Great location. Gym was fantastic. Spent many relaxing hours in the Glass house cafe. Thank you to Enrique for his fantastic coffee, and brilliant service. Such a gentleman! I will miss my morning coffee ☺ would love to stay here again. Great cocktails!

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Helpful?
Thank Michelle M
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Michelle M, Thank you very much for your sharing your feedback on TripAdvisor with us. We are very happy to hear that you enjoyed your morning coffee so much and I will gladly forward your feedback to Enrique. He will be over the moon to hear his name mentioned in your review. We’d love to see you soon again!...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: ₹ 6,795 - ₹ 19,545 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor or your only view may be of a concrete wall.”
Art20thC, 29 Apr 2017 | Read review
“it is not worth the money to pay to stay in this hotel”
  • it is not clean and disaster towels
598ghazaleha, 19 Apr 2017 | Read review
“Rooms facing the airport and runway nice view”
lsavaresse, 14 Apr 2017 | Read review
“Ask for rooms in the newer wing”
Abraham1_11, 1 Apr 2017 | Read review
“See what is the extra charge for the rooms at the Club Tower”
orrenc2017, 31 Mar 2017 | Read review
5 of 5