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The Westin Grand Frankfurt

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#30 of 267 Hotels in Frankfurt
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The Westin Grand Frankfurt
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1,304 Reviews from our TripAdvisor Community

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Showing 928: English reviews
Canyon Lake, Texas
Reviewed 12 January 2017 via mobile

This is a nice hotel with friendly staff. Rooms are clean. Bar area is nice. The problem is the internet is poor to non-functional in every room I've stayed in and I stay here frequently with my employer. I rate the hotel poor for this reason alone. This is a business hotel. I need quick and reliable internet access. I...

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Helpful?
Thank CDUSD
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear jet_gorilla, Many thanks for taking the time to share your review. We are sorry for the inconveniences the internet connection has caused to you. We have right now almost completed the works for an updated and renewed internet infrastructure and by January 25th the first 3 floors will go live with a state-of-the-art wifi technology. Hoping very much that...

London, United Kingdom
Reviewed 5 January 2017 via mobile

In line with other international chain hotels that are indistinguishable from one another. Comfortable, decent breakfast, central location. If I had a choice I would stay elsewhere at a place that has a bit of character

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Helpful?
Thank PGlovebox
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear PGlovebox, Thank you for taking the time to share your feedback regarding ysur recent stay at our hotel. We truly hope that you will coma back and we are looking forward to welcoming you here to convince you of our services. Best regards, Sandro Bohrmann General Manager

Nicosia, Cyprus
Reviewed 31 December 2016

Entering the hotel you get a feeling of luxury.Staff polite and efficient,during reservation I requested a high floor room and I was given a lovely room on the 6th floor.Everything was excellent!!The Spa was very good. Breakfast was excellent.The only reason my overall rating is not excellent,is because of the internet.A really painful experience,both the wi fi and on the...

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Helpful?
Thank GEORGE G
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear George G, First of all, thank you for sharing your review of our hotel. I am sorry to read about your experience with the wi-fi connection. We are currently in the process of upgrading the wifi-infrastructure, floor by floor, to provide state-of-the art technology. The first 3 floors will go live in the week of 23rd January. We hope...

Sabillasville, Maryland
Reviewed 26 December 2016

This grand hotel is beautiful in every way. From the classic Oldsmobile 88 in the lobby to the rooftop garden, class class class. We spent time in the pool and spa area. Don't miss that. Next visit we want to try the restaurant.. it looks amazing.

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Helpful?
Thank casellem
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear casellem, We are more than pleased to read your 5 star score review and that you enjoyed the time spent with us. Many thanks for taking the time to share this with us. It is delightful to read that you like the classic Oldsmobile Super88 display in our lobby, which is designed by the famous car tuner John D'Agostino...

Seattle
Reviewed 24 December 2016

I stayed here 3 nights with my daughter to go to Christmas Market. It was an easy 1/2 mile walk to the Market along a pedestrian only street, so the location was great for that purpose. Our room was quite large by European standards with 2 queen beds, dining table, desk and 2 big leather chairs. Everything was very clean...

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Helpful?
Thank TeresaSeattle
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear TeresaSeattle, Let me thank you for the positive words and the 5 star score on your recent stay with us. We are very happy to read that you enjoyed the famous Frankfurt Christmas market near the town hall which right in the city center easily reachable by foot from our hotel. We hope to see again whenever you back...

Brent
Reviewed 19 December 2016

I have stayed in quite a few hotels in Frankfurt and this is my favorite. The staff are really helpful and friendly. The common areas are well appointed, with a vintage car theme in places. If you want to be in the center of the city, the Zeil shopping area is 5 minutes walk from the hotel.

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Helpful?
Thank Terence S
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear TerenceS, A big thank you for your compliments and high score evaluation which I gladly share with my team which will give a new air of motivation. We especially focus on a highly developed service culture and indeed support every member of the crew to go the extra step! Looking forward to welcoming you back soon. With best regards,...

Roswell, Georgia
Reviewed 19 December 2016

This hotel stands up to what you would expect from a Westin property. The hotel location was the best part for me, it is literally 1 block from the city walking area filled with shops and cafes. There is an Aldi grocery store right behind the hotel and a wine shop across from that. I was able to walk to...

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Helpful?
Thank RWSII
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear RWSII, Let me thank you for having taken the time to highlight the very convenient hotel location. This is indeed a very important and valuable asset. Looking forward to welcoming you again when you are in Frankfurt. Best regards, Sandro Bohrmann General Manager

Kaiserslautern
Reviewed 16 December 2016

First of all, 'The Westin Grand Frankfurt' was not my first choice. I wanted a hotel with skyline view, maybe something like Innside Frankfurt Eurotheum. But there was one more condition: a bathroom with a huge bathtube I could fill up and have a bubble bath. Innside Hotel didn't confirm, that I could get a room with a bathtube in...

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Thank ElGi10
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear ElGi10, Wow, this sounds like a great and relaxing stay with a perfect breakfast einjoying the "Westin Heavenly Bed"! Thank you so much for taking the time to share it with us on Tripadvisor and on youtube. We are already looking forward to welcoming you back soon. Warm regards, Sandro Bohrmann General Manager

New York City, New York
Reviewed 13 December 2016

I travel Frankfurt quite frequently and the Westin is one hotel that contributes to an incredibly terrible hotel experience in this area. It is one of the worst. The rooms are sad and look all the same, no love in the deco. Worst part is the internet, which has not been working within the last 3 months. Continuous excuses. A...

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Helpful?
Thank Sartorialista
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Sartorialista, First of all, let me thank you for having taken the time to provide us with your honest evaluation. Pleased be assured that we take your points very seriously and we sincerely apologize for the inconveniences caused to you. Regarding Wi-Fi, we are currently in the process of upgrading the Wi-Fi infrastructure of our hotel to provide you...

San Antonio, Texas
Reviewed 13 December 2016

It is amazing how consistently the staff, ably led by Paulo, is friendly, knowledgeable, and responsive. The rooms are always clean and comfortable. Everyone does his/her best to make the stay as great as possible. If you are going to Frankfurt and want the perfect hotel in the perfect location--this is it.

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Helpful?
Thank Karen S
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear KarenS, Thank you so much for your amazingly nice words and compliments. It is a pleasure to have you staying with us and I hope to welcome you soon again. Best regards, Miriam Ballweg Executive Assistant Manager - EAM i/c Rooms

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: ₹ 8,759 - ₹ 31,716 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#6 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#24 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
14 questions
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
 of 5 bubbles DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
 of 5 bubbles tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
5 of 5