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The hotel staff are EXCELLENT. The rooms are upscale Euro; meaning that they are a bit spartan by US standards, with a plain modern look. Complimentary water is very good and so is the coffee.
The bathroom is the best part of the stay during...More
Spent one night for business. Convenient location a short walk away from Konstablerwache (one of the big U-Bahn/S-Bahn hubs) and the main shopping street Zeil. Big rooms for a city hotel. The room was nicely appointed and fresh. The service was friendly. The breakfast spread...More
I really like where this hotel is located. It's walking distance from the metro, restaurants and retail stores. The customer service is superb, and everyone was very helpful. The room was a bit small for 2 people, and the thing I didn't like about the...More
Response from GMWestin F, Quality & Duty Manager at The Westin Grand FrankfurtResponded 4 days ago
Thank you for staying with us and we appreciate you taking time to share your experience on Tripadvisor with us. It is with pleasure that I read that you enjoyed the customer service provided from our associates. This is what we train and...More
Stayed here for work for 4 nights. Hotel is clean and staff helpful. The bar is lively in the evenings with live music. Bedrooms large and spacious and beautifully cleaned each day. Hotel is situated close to the shopping area so easy to get out...More
This is about what you expect from a Westin Grand. Clean, modern decor, spacious rooms, comfortable beds and very good showers.
I was here for a week running a range of business meetings. The staff were very helpful, although their English proficiency is below what...More