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- Spa closed and not specified at time of reservation
- very noisy lobby / bar area due to renovation
- room not as clean as expected as somewhat smelly
- extremely busy restaurant
Would not return.More
Thank Yves M
Response from GMWestin F, Quality & Duty Manager at The Westin Grand FrankfurtResponded yesterday
Dear Yves M,
Greetings from the Westin Grand in Frankfurt!
We appreciate you taking the time to share with us your hotel experience while at our hotel on Tripadvisor. We sincerely regret to read that we could not impress you with our committed service at...More
We stay here one night after arriving by train from Leipzig. From the main train station it is a 10-15 mins drive by taxi flat fee of euro 15. The lobby is big and check in is fast. We have booked an executive room with...More
2 Thank ZHANG96
Response from GMWestin F, Quality & Duty Manager at The Westin Grand FrankfurtResponded 25 July 2018
Greetings from the Westin Grand Frankfurt!
Thank you for your detailed positive feedback and comments. We work continuously to ensure flawless service and to produce great experiences for our guests. We are happy to hear that my colleagues made a lasting impression on...More
Trip Advisor – The Westin Grand, Frankfurt.
Mr. Peter Resichl
The Westin Grand Frankfurt, Germany
I would like to express my thanks and appreciation for the quality of service and care I received at The Westin Grand Frankfurt, Germany, during my stay...More
Response from GMWestin F, General Manager at The Westin Grand FrankfurtResponded 2 days ago
Dear Mr. Al Sehali
Thank you very much for your kind words. I have shared all your feedback with our entire team. We all appreciate your patronage and look forward to welcoming you back soon!
Stayed for 2 nights. It's a 4min walk to the shopping area. 15 mins walk to the river to see the lock bridge and to romer town for sightseeing. It has a halal kebab joint for supper and Aldi just behind the hotel. Friendly and...More
A great hotel to spend your holiday in. We stayed here for four days and had a wonderful and comfortable time.
* The location is fantastic . It’s a 5minute walk from Zeil , which is a shopping street. This place is very happening, with...More
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the ...Moreexclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.