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Star Inn Hotel Frankfurt Centrum

Traveller (46)
Room & Suite (115)
Dining (26)
Overview
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Mainzer Landstr. 117 + 119, 60327 Frankfurt, Hesse Germany See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Bar/Lounge
Multilingual Staff
3 Star accommodation
Additional information
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Reviews(92)
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benoit L
Libourne, France
239
Reviewed yesterdayvia mobile
Staying there for 3 nights with 9 others personnes of my company.
Located 100 meter from tram station.
Rooms are just clean enough. No amenities at all. No minibar. Just an empty fridge.

No towels the second day. Need to ask and received very old one.....

Noisy but probably because my room was just in front of the elevator.

Good point : free apple on the front desk !
Thank benoit L
TravelingLia
Seoul, South Korea
7935
Reviewed 25 Sep 2018
This hotel has an excellent room, located very close to the central station.
I would recommend this hotel for visitors in Frankfurt in terms of accessibility and facilities. They also offer luggage storage, which would help if your flights are at late night. With the check-out time being 12:00, you will have plenty of time to prepare to embark on the next journey, as other hotels normally set check-out at around 10:00.

The restroom was extremely clean, and the room came with AC with a variety of channels to choose from in TV.

It is a little regrettable, however, that hotels staffs could have been a little more kind.
I am not using a five-star hotel, so I do not expect five-star services as well.
But my fellow said he was felt like being a little looked-down upon by staffs, perhaps we were not white travelers nor spoke German. We may be overly sensitive, and I hope that was the case.

But just in case, as some travelers can mistake your hospitality, the management may just educate staffs once again on dealing with customers.
1 Thank TravelingLia
Response from StarInnFrankfurtCent, Manager at Star Inn Hotel Frankfurt Centrum
Responded 26 Sep 2018
Dear ColinKang, Thanks for your detailed feedback. I am very sorry that you are uncomfortable with my staff, but I can only say that you have misunderstood. We are an international team and respect stands for each other and especially for our guests in the first place. I hope you will give us a second Chance. Kind regards Andrea Marscheider
Brid
Dublin, Ireland
164
Reviewed 27 Aug 2018via mobile
I stayed here for 3 nights and found the hotel to be clean, the staff were very friendly and helpful and the location was good. It was a 10 min walk to the train station. And only 5 mins to the Skyline Plazza shopping centre which has a lovely roof top garden and restaurant.
Thank Brid
Response from StarInnFrankfurtCent, Manager at Star Inn Hotel Frankfurt Centrum
Responded 28 Aug 2018
Dear Brid O, Thanks for your detailed geedback. We are glad that you enjoyed your time in Frankfurt and hope you will come back. Kind regards Andrea Marscheider
yeenyc
New York City, New York
3527
Reviewed 9 Apr 2018via mobile
We stay for one night for family of four
The room is huge with a big balcony
The room is clean
But pillow was too soft
5 minutes walk from central train station
Front desk was very helpful to arrange taxi for us since we need to leave very early in the morning
Thank yeenyc
Response from StarInnFrankfurtCent, Manager at Star Inn Hotel Frankfurt Centrum
Responded 11 Apr 2018
Dear yeenyc, thanks for your evaluation. More pillows you can get at the reception if you need. Please recommend us. Kind regards Andrea Marscheider
sall0we
Sydney, Australia
4919
Reviewed 11 Mar 2018via mobile
We stayed for one night (thank goodness). Parking was easy and underneath the hotel. Check in wasn’t exactly service with a smile but bearable. We checked into our two rooms. 1st room was my father and my 12 year old child. 2nd room was for myself, husband and 9 year old. Discover both rooms were made up with double beds. Went to reception to question the sofa or roll away for my 9 year old to be told that they don’t do triple rooms. When asked why I was able to book a triple she responded that the child is to share our double bed?!? Establishing that wasn’t going to happen we asked for a third room only to be told she has rooms available but we have to go online and book the third room (even though we are standing at the reception desk)! The rooms are basic but clean. The beds are large and comfortable, the tv worked fine, shower was good, plus there was a small fridge in the room. The rooms were all super hot when we arrived. The air conditioning panel had it set to 25 degrees. We turned the thermostat down to 18 and opened the windows. We returned from dinner only to discover that the temperature hadn’t dropped and the air conditioner wasn’t able to be adjusted in our rooms. The hotel is located on a busy corner so none of us got a good nights sleep as we had to sleep with the windows open and the noise was unbearable all through the night (drunks on the street, trains, sirens etc). My son was running a fever. The bathroom was not even equipped with a hand towel or face washer to try and cool him down. It’s a Budget hotel and we didn’t expect to be staying at the Ritz, but apart from the convenience of the parking downstairs nothing else was pleasant about our stay at this hotel. We are based in Europe and travel a lot for work and also personal travel as a family and this hotel rates as the worse experience for us.
1 Thank sall0we
Response from StarInnFrankfurtCent, Manager at Star Inn Hotel Frankfurt Centrum
Responded 14 Mar 2018
Dear Mrs. Lowe, I apologize for the inconvenience during your stay. You have booked your room through a travel agent. I'm sorry that they did not inform you that there are no extra beds in our hotel. You have booked standard rooms and they have only a large bed. Our children policy states that children up to 12 years stay for free in their parents' bed. For families we offer extra family rooms with two large beds. I apologize for the behavior of my colleague, it was a misunderstanding. Of course, you could have booked another room on site, she just said that it can not be booked to the others, since these are indeed taken over by your travel agent. Regarding the warm rooms, I would like to explain to you briefly that our heating is currently heating only due to the winter temperatures and does not cool the rooms. I hope you had a pleasant trip anyway. Kind regards Andrea Marscheider
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Breakfast Available
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Room Service
Restaurant
Hotel Style
Family
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Hotel Style
Family
Room types
Non-Smoking Rooms
Number of rooms
102
Price range
US$ 61 - US$ 215 (Based on Average Rates for a Standard Room)
Location
Germany > Hesse > Frankfurt
Hotel class
Contact Information
Hotel Style
Family
Room types
Non-Smoking Rooms
Number of rooms
102
Price range
US$ 61 - US$ 215 (Based on Average Rates for a Standard Room)
Location
Germany > Hesse > Frankfurt
Photos
Traveller (46)
Room & Suite (115)
Dining (26)
Business Centre & Event Rooms (3)
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Questions & Answers
Ask a question
Eric D
1 May 2016|
AnswerShow all 2 answers
Response from StarInnFrankfurtCent | Property representative |
Dear Eric, the airport is 14km away, the taxi costs about 30€. But you can also take the train to Frankfurt mainstation and walk 300m to the hotel. For questions about your reservation please contact us direct because I need... More
0
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Google Translation
Room Tips
"Quieter on the side away from the streets"
K0lya
27 Nov 2016
Read review
"You might want to ask for a room that doesn't face the street."
jjstives
27 May 2016
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"Ask for a high room"
KevinLondon
23 Nov 2015
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"Inside rooms are quieter. Outside rooms will have street noise."
jjstives
9 Nov 2015
Read review
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