We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

ARCOTEL Onyx

Official SiteUS$ 94*
View Deal
#20 of 318 Hotels in Hamburg
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 100*
US$ 94*
Great Deal
US$ 100*
US$ 100*
Compare best prices from top travel sites
and 7 more sites!
Professional photos
ARCOTEL Onyx
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

784 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 238: English reviews
Start your review of ARCOTEL Onyx
 Click to rate
Reviewed 1 week ago via mobile

Our party had booked here for stag due. Immediately thought this was a bad decision due to price and reason for visit. Although we aren't boisterous or loud, it was still a niggle. Fortunately we was well behaved. Hotel was very quiet and peaceful, well presented and tastefully furnished. Rooms could of been cleaned daily but decided against. We didn't...

 Report
Helpful?
Thank Jamesb2110
Reviewed 1 week ago

The hotel is nice, modern, clean and functional. Well connected with subway (S. Pauli) and S-Bahn (Reeperbahn). Walking distance to the botanical garden and Dammtor train station (~ 1.5 Km) and short distance to the Elbe and Landungsbrücken. Reception-personnel could be a little bit more friendly, but I guess their way is just typical of Hamburg.

 Report
Helpful?
Thank 2007babilux
Reviewed 2 weeks ago via mobile

Very modern environment, business style, I was there for FESPA exhibition, clean and big rooms. Mini bar and coffe station in the rooms help you get a relaxed evening if you don't like to visit the ref light destruct just starting in the same street of the hotel.

 Report
Helpful?
Thank Marco M
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Marco, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. It is great to hear you enjoyed the hotel and facilities. We hope to welcome you soon again. Kind regards, Hanna Langbehn - Marketing Assistant

Austria
Reviewed 3 weeks ago

First of all: The hotel was absolutely lovely - stylish and nice. The location was the best you could think of. BUT the experiences with the staff at the reception, room cleaning and bar did not match the hotel category. Reception: We booked over booking.com and sent there twice a request if we could check-in earlier than 3 p.m., but...

 Report
Helpful?
Thank IDea1
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear "IDea1", thank you very much for your stay at the ARCOTEL Onyx and for sharing your experience with us. It is great to hear you liked the hotel and facilities. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We apologize, that you felt not treated kindly...

Peterhead, United Kingdom
Reviewed 4 weeks ago via mobile

Currently here on a friend's weekend away. The hotel is located at the top of the repperban out of the way of the busy main street. The hotel itself has been excellent with no problems at all. Recommend highly if you were thinking to stay here.

 Report
Helpful?
Thank Scott P
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Scott, Thank you for your amazing review. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards, Hanna Langbehn - Marketing Assistant

UK
Reviewed 4 weeks ago via mobile

Stayed here for a few nights during a Messe exhibition...It's an easy 10 minute walk to the south entrance. Great rooms, 24 hr bar should you need it with the Reeperbahn so close! Based in a new tower block which looks stunning

 Report
Helpful?
Thank I_SpyUk
Florida
Reviewed 19 April 2017 via mobile

Situated at the beginning of the St Pauli district at 1a Reeperbahn, the Arcotel is perfectly located for easy walking to St Michael's Church, the Red Light district, the St Pauli fish market, the St Pauli piers where you can catch a harbor or canal boat tour. Easy walk the Town Hall and the Rathaus section, Cafe Paris, and the...

 Report
Helpful?
1Thank anthony C
Berlin, Germany
Reviewed 5 April 2017 via mobile

Very nice hotel perfectly located at the Reeperbahn. Wifi works good , breakfast is good and staff helpful. Location is the absolut highlight of the hotel. Rooms are moder and nice. Parking is available against fee in a garage under the hotel.

 Report
Helpful?
Thank PeruTraveler2014
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear "Peru Traveler2014", thank you very much for your stay at the ARCOTEL Onyx. We are really glad to hear that you enjoyed your stay. Our staff is always striving to give the best service possible and therefore we are very happy to get such a positive review like yours. We are looking forward to welcoming you again soon. Kind...

Birmingham, United Kingdom
Reviewed 2 March 2017

Had a lovely stay at this lovely modern and friendly hotel, staff are all very good and speak English well. I thought because of the location of the hotel in a rather "seedy" area it would be a little shabby but to my delight it was far from it. Rooms are excellent with everything you need. Good bar and bar...

 Report
Helpful?
Thank paultH8154UF
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Paul, Thank you for the great review of our hotel! It is very rewarding for our team to be recognized for their friendly service. We are glad that you enjoyed your stay with us and we hope to see you again very soon. Many regards, Hanna Langbehn Marketing Assistant

Berlin, Germany
Reviewed 11 February 2017

Hi, I stayed here in Febraury 2017, the Rooms are quite nice and very clean. The price is high compared to other cities but very OK for the excellent location. Close to the Metro Station St. Pauli, 5min away from the Reeperbahn. If you want to enjoy Hamburg at night, Reeperbahn is a must go. The staff was satisfactory, one...

 Report
Helpful?
Thank Tobias S
Marketing_Onyx, Marketing Assistant at ARCOTEL Onyx, responded to this review

Dear Tobias, Thank you for taking the time to tell us about your experience following your stay with us at the ARCOTEL Onyx Hamburg. We are delighted to read that you have enjoyed your stay with us and we hope to welcome you soon again. Kind regards, Hanna Langbehn - Marketing assistant

646 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (418)
Viewed
Room/Suite (133)
Viewed
Hotel & Grounds (70)
Viewed
Dining (4)
Viewed
View from Room (18)
Viewed
Bathroom (25)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (167)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (165)
Viewed
Amenities (14)
Viewed
Dining (18)
Viewed
Room (78)
Viewed
The Hotel (55)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (21)
Viewed
Room/Suite (25)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Other (11)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Hamburg hotels
Neustadt
The Madison Hamburg
The Madison Hamburg
#3 of 318 in Hamburg
986 reviews
Empire Riverside Hotel
#25 of 318 in Hamburg
1,153 reviews
St. Pauli
Hotel Hafen Hamburg
Hotel Hafen Hamburg
#65 of 318 in Hamburg
1,001 reviews
Show Prices
Show Prices
Show Prices
St. Pauli
east Design Hotel Hamburg
east Design Hotel Hamburg
#23 of 318 in Hamburg
756 reviews
25hours Hotel HafenCity
#8 of 318 in Hamburg
1,364 reviews
Eimsbüttel
NH Collection Hamburg City
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered. Guests who want to relax and unwind have free access to the attractive spa and fitness area of the ARCOTEL Onyx. And our high-end seminar room is equipped with state-of-the art technology to create a professional meeting atmosphere. ... more   less 

Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Region: Germany > Hamburg > St. Pauli
Price Range: ₹ 5,877 - ₹ 17,116 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Agoda, Hotwire, HotelQuickly and HRS so you can book your ARCOTEL Onyx reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#15 Family Hotel in Hamburg
#17 Luxury Hotel in Hamburg
#18 Romantic Hotel in Hamburg
#28 Business Hotel in Hamburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from ARCOTEL Onyx staff and other travellers.
4 questions
Ask a question
Whitby, United Kingdom
Holley, New York
over a year ago

See all questions (4)

Questions? Get answers from ARCOTEL Onyx staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room away from the elevator and with a window to the back road, i.e. away from the Reeperbahn”
2007babilux, 19 May 2017 | Read review
“Fantastic view from the 7th floor!”
IDea1, 8 May 2017 | Read review
“All rooms seem to be quiet and well soundproofed”
paultH8154UF, 2 Mar 2017 | Read review
“The back side of the hotel has a view of a very huge and nice park.”
  • Taking a view to a nice park from the room.
scumhellfire, 9 Feb 2017 | Read review
“The lower the less wait for elevators (four in parallel though)”
FrancoisG939, 26 Oct 2016 | Read review
5 of 5
Official Site
US$ 94* /night
View Deal
Expedia.comUS$ 100
TravelocityUS$ 100
Hotwire.comUS$ 100
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates