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Crowne Plaza Hamburg - City Alster

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#49 of 318 Hotels in Hamburg
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Crowne Plaza Hamburg - City Alster
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995 Reviews from our TripAdvisor Community

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Showing 405: English reviews
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Reviewed yesterday NEWvia mobile

I came here before for business. I always pick this hotel because of the location close to both some restaurants ad well as the Alster and Hamburg city center. But now I feel as they stopped improving and updating. Besides a small change to the lobby, the likes of rooms/bar/restaurant are getting outdated. It's really a pity as the personnel...

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Helpful?
Thank Rene M
Ashtead, United Kingdom
Reviewed 2 weeks ago

The Crowne Plaza is not in the centre of Hamburg but it is a good place to stay for business. It is a short taxi from the centre so not really an inconvenience. It is relatively modern. The breakfast buffet was extensive including omelettes made to order. The staff were extremely helpful. We were able to use the club room...

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Thank Colin C
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Colin, thank you for taking the time to write a review. We are glad to hear that you had a satisfying stay and enjoyed your visit in Hamburg. It is nice that you were able to work comfortably and efficiently during your stay. We are looking forward to welcoming you again. Kind regards, Hannes Dreher, General Manager

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 weeks ago via mobile

We were there for a weekend. I loved the neighborhood where the hotel is. A true experience of the city. I felt like in a residential lane. The aria impressed us but also the hotel. Thank you all the members of the hotel for making our stay very pleasant!!! Thank you!!! We'll definitely coming back.

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1Thank A TripAdvisor Member
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear guest, thank you so much for your nice feedback. I am very glad to hear, that you have spent a very pleasant and comfortable time with us. I hope you had a safe journey back home and I am looking forward to welcoming you again! Best regards, Hannes Dreher, General Manager

Reviewed 3 weeks ago via mobile

Great hotel location. Convenient for business meetings, small conferences/conventions with many available meeting rooms. Nice location nearby the park. Very helpful and friendly staff. Clean rooms but small-sized.

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Thank Bassam A
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Bassam, thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward...

Wraysbury, United Kingdom
Reviewed 3 weeks ago via mobile

This is a well maintained crowne plaza that looks fresh and modern. The location is nice and close to the lake and there is ample parking in the garage. Traffic close to the hotel can be slow, but that is standard for central hamburg. Ideal for business stays and relaxing in the evening. Cater for those who want to run...

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Helpful?
Thank scuba_matt_12
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear scuba_matt, thank you for providing us with your feedback. We are glad to hear that you especially liked the central location of our hotel. We are delighted that you had a nice stay in hamburg and enjoyed your time here. We are looking forward to welcoming you at the Crowne Plaza Hamburg again! Best regards, Hannes Dreher, General Manager

Reviewed 4 weeks ago via mobile

We stayed here for three days while visiting Hamburg. It was a great base and everything we wanted to see was a short journey away. We bought Hamburg cards at the station and used them extensively whilst hopping on and off the underground all weekend. Breakfast was amazing and really set us up for the day. The rooms were large...

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Thank Richard H
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Richard, Thank you very much for providing us with your positive review. We are delighted that you enjoyed the location and the rooms of the hotel as well as the breakfast! Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward...

Brussels, Belgium
Reviewed 21 March 2017

I was there on business. The hotel and bar, lobby etc...need some refurbishment and to be freshed up. Nonetheless, the staff was helpful. Food disappointing...Breakfast buffet was fine. i appreciated finding real tea in leaves.

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Thank md363692
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear guest, Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the breakfast selection at the Crowne Plaza Hamburg - City Alster and we appreciate your kind words about our friendly staff. We are very sorry that...

Amsterdam, The Netherlands
Reviewed 18 March 2017 via mobile

Very friendly and helpful staf at the reception. The rooms are a bit outdated but really clean. I really enjoyed breakfast, a richly filled buffet. Location of the hotel is in a quite neighborhood near an underground station. But it's also doable to go by foot to the city center. When I need to go back to Hamburg I definitely...

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Thank Leeuw2013
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Leeuw2013, Thank you so much for your nice feedback. I am very glad to hear, that you have spent very pleasant and comfortable time with us. We are delighted that you enjoyed the location of the hotel near the city centre and the Außenalster as well as our varied and regional breakfast. We highly appreciate your recommendation and we...

Reviewed 9 March 2017 via mobile

Nice hotel with excellent executive lounge situated on the 5th floor offering continental breakfast,lunch offering & hot evening snack along with free beer,wine and soft drinks. Also a large terrace that can go for a cigarette. If you smoke in your room you will get fined €300.frequent buses into city centre €3 or €10in a taxi. Taxi to airport €25....

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1Thank Ian H
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Ian H, thank you for your honest feedback and describing our great Club Lounge on the fifth floor. Indeed, you have a perfect view on the lake Außenalster and the possibility to smoke on our terrace. Let me just revise you feedback a bit: As a IHG Club Member…. We are looking forward to welcome you again. Kind regards,...

Montreal
Reviewed 8 March 2017 via mobile

I come to Hamburg every two-three months. I tried many hotels. This is the one i prefer. Staff is really friendly. Rooms are clean. Bathroom is big (with bath and shower). Hotel restaurant serves the best wienerschnitzel. Wifi connection is strong and stable which is important when u travel for work. It is 10 minute walking distance from the hipster...

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Thank gatsby1961
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear gatsby1961, thank you for your feedback. Nice to hear that you prefer our Hotel within Hamburg. I will forward you nice words to our engaged employees. They will be pretty happy about it. Please recommend us and we hope to see you again soon. Kind regards, Hannes Dreher, General Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: ₹ 6,655 - ₹ 20,036 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hamburg - City Alster 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#40 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hamburg - City Alster staff and other travellers.
8 questions
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Manchester
over a year ago
Bristol
over a year ago
March, United Kingdom

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Questions? Get answers from Crowne Plaza Hamburg - City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the 2nd floor if possible, staff setting up breakfast on the 1st floor can be heard early in the morning.”
GeorgeGeddes, 2 Mar 2017 | Read review
“Standard room are really small”
lexlex862, 8 Jan 2017 | Read review
“Ask for rooms away from the elevator”
Erik_de_Man, 4 Jan 2017 | Read review
“The higher - the better.”
439AlexD, 21 Dec 2016 | Read review
“We were in room 344 very quiet.”
ShaunM559, 16 Dec 2016 | Read review
5 of 5