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Crowne Plaza Hamburg - City Alster

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#50 of 318 Hotels in Hamburg
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Crowne Plaza Hamburg - City Alster
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981 Reviews from our TripAdvisor Community

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Showing 399: English reviews
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Brussels, Belgium
Reviewed 6 days ago NEW

I was there on business. The hotel and bar, lobby etc...need some refurbishment and to be freshed up. Nonetheless, the staff was helpful. Food disappointing...Breakfast buffet was fine. i appreciated finding real tea in leaves.

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Helpful?
Thank md363692
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear guest, Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the breakfast selection at the Crowne Plaza Hamburg - City Alster and we appreciate your kind words about our friendly staff. We are very sorry that...

Amsterdam, The Netherlands
Reviewed 1 week ago via mobile

Very friendly and helpful staf at the reception. The rooms are a bit outdated but really clean. I really enjoyed breakfast, a richly filled buffet. Location of the hotel is in a quite neighborhood near an underground station. But it's also doable to go by foot to the city center. When I need to go back to Hamburg I definitely...

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Helpful?
Thank Leeuw2013
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Leeuw2013, Thank you so much for your nice feedback. I am very glad to hear, that you have spent very pleasant and comfortable time with us. We are delighted that you enjoyed the location of the hotel near the city centre and the Außenalster as well as our varied and regional breakfast. We highly appreciate your recommendation and we...

Reviewed 2 weeks ago via mobile

Nice hotel with excellent executive lounge situated on the 5th floor offering continental breakfast,lunch offering & hot evening snack along with free beer,wine and soft drinks. Also a large terrace that can go for a cigarette. If you smoke in your room you will get fined €300.frequent buses into city centre €3 or €10in a taxi. Taxi to airport €25....

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Helpful?
1Thank Ian H
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Ian H, thank you for your honest feedback and describing our great Club Lounge on the fifth floor. Indeed, you have a perfect view on the lake Außenalster and the possibility to smoke on our terrace. Let me just revise you feedback a bit: As a IHG Club Member…. We are looking forward to welcome you again. Kind regards,...

Montreal
Reviewed 2 weeks ago via mobile

I come to Hamburg every two-three months. I tried many hotels. This is the one i prefer. Staff is really friendly. Rooms are clean. Bathroom is big (with bath and shower). Hotel restaurant serves the best wienerschnitzel. Wifi connection is strong and stable which is important when u travel for work. It is 10 minute walking distance from the hipster...

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Helpful?
Thank gatsby1961
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear gatsby1961, thank you for your feedback. Nice to hear that you prefer our Hotel within Hamburg. I will forward you nice words to our engaged employees. They will be pretty happy about it. Please recommend us and we hope to see you again soon. Kind regards, Hannes Dreher, General Manager

Reviewed 3 weeks ago via mobile

Great rooms and value for money. Free Internet available for all your devices. Very close to the Hamburg Hautbahnhof. Walking distance to many nice restaurants and bars around. The front office staff are all very friendly and courteous.

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Helpful?
Thank ravi v
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear ravi v, thank you for your honest feedback and mentioning our great value for money. I hope you took some time to relax at the lake Außenalster, right across our Hotel. However, we hope to see you again. Kind regards, Hannes Dreher, General Manager

Peterhead, United Kingdom
Reviewed 3 weeks ago

Stayed two nights at the Crowne Plaza in Hamburg, very close to the centre with good transport links to the city centre, The hotel was good and the room size good for this type of hotel. Staff were very helpful during my stay and would recommend this hotel if you are visiting Hamburg, the room rates were lower than other...

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Helpful?
Thank GeorgeGeddes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear GeorgeGeddes, Thank you for your feedback. We appreciate your positive words. Further, thanks for your recommendation in terms of a clock. We will make thoughts about it how to implement one in every room in the future. We hope to see you again soon. Kind regards, Hannes Dreher, General Manager

Den Bosch, The Netherlands
Reviewed 4 weeks ago via mobile

We stayed at the hotel for 2 nights. The staff is very friendly and helpful. The room was clean and great. The distance to the city centre of Hamburg was good to do with the underground. I will definitely come back!

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Helpful?
Thank Leeuwin2013
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear EvaKusters, many thanks for your review. We appreciate your positive words, which we will forward directly to our employees. Please recommend us to your family and friends and we hope to see you again soon. Kind regards, Hannes Dreher, General Manager

KILLARNEY KERRY
Reviewed 4 weeks ago

My 2nd time to stay at this hotel and find it very good.Comfortable ,clean and well appointed.Breakfast is buffet but very nice .If I have one thing that I would add it is that the dinner menu could have a little more of a choice. Its a perfect place to stay and quite modern looking in the lobby area

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Helpful?
Thank IRISHMAN17
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear IRISHMAN17, thank you for your kind feedback. We appreciate your positive words about our high service. We will adjust our menu based on your feedback. We are looking forward to your next stay. Kind regards, Hannes Dreher, General Manager

Los Angeles, California
Reviewed 17 February 2017 via mobile

Nice hotel. The room was spacious and functional, they made sure I was in a quiet area as I was staying for 15 days. Amazing staff. Very kind, polite and devoted. From the reception desk to the cleaning team.Lovely breakfast. Very big choice, hot and cold, vegetarian,gluten free, eggs cooked a million different ways...Tasty Room Service.

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Helpful?
Thank Joy W
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Joy W, Thank you for your honest review. We appreciate your feedback. Great to hear that you felt welcome and we met your expectations. However, please recommend us to your family and friends. Kind regards, Hannes Dreher, General Manager

York
Reviewed 17 February 2017

Although the hotel is not appealing from the outside, the welcome was extremely warm which more than compensated. A special mention for Michael who provided the most courteous and smoothest check in we have experienced at any IHG hotel. Good location on quiet street overlooking the lake.

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Helpful?
Thank christinesafc
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear christinesafc, thank you for your feedback. Indeed, we are located right next to the lake called “Außenalster”. I have forwarded your positive words to Michael. Thank you for mentioning him and we hope to see you again soon. Kind regards, Hannes Dreher, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: ₹ 6,708 - ₹ 16,240 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#41 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hamburg - City Alster staff and other travellers.
6 questions
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Manchester
over a year ago
Bristol
over a year ago
March, United Kingdom

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Questions? Get answers from Crowne Plaza Hamburg - City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the 2nd floor if possible, staff setting up breakfast on the 1st floor can be heard early in the morning.”
 of 5 bubbles GeorgeGeddes, 2 Mar 2017 | Read review
“Standard room are really small”
 of 5 bubbles lexlex862, 8 Jan 2017 | Read review
“Ask for rooms away from the elevator”
 of 5 bubbles Erik_de_Man, 4 Jan 2017 | Read review
“The higher - the better.”
 of 5 bubbles 439AlexD, 21 Dec 2016 | Read review
“We were in room 344 very quiet.”
 of 5 bubbles ShaunM559, 16 Dec 2016 | Read review
5 of 5