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Crowne Plaza Hamburg - City Alster

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#51 of 320 Hotels in Hamburg
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Crowne Plaza Hamburg - City Alster
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941 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Vancoover
Reviewed 3 days ago NEWvia mobile

I stayed 5 days in this hotel during January and I have to stay was a lovely experience. The reception stuff was great specially the tall young man he was very helpful and friendly. The room even that it was small was cozy and clean. The hotel has very nice location easy to use the public transport. The breakfast was...

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Helpful?
Thank elenimetsi
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear elenimetsi, Thank you for your feedback and your long stay in our Hotel. I will forward you positive words to our employees. Indeed, the next bus station is just across the street. It takes only 7 walking minutes to the next subway station, called “Uhlandstraße”. We hope to see you again, whenever you decide to visit Hamburg for one...

Edinburgh
Reviewed 1 week ago NEW

Stayed last weekend for 2 nights. This was our second time in this hotel and was just as good. We stayed in a club room which is well worth it. Gets you a nice room and free food and drinks in the club lounge practically all day! You got free alcohol between 6 and 8 which was beer and wine....

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Helpful?
Thank Fosto
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Fosto, Thank you for your honest review. Great to read that you stayed another time in our Hotel. In addition thank you for mentioning our Club Lounge on the fifth floor, with a perfect view on the lake Außenalster. We are looking forward to meet you a third time within the Crowne Plaza Hamburg – City Alster. Kind regards,...

San Jose, Costa Rica
Reviewed 1 week ago

I just stayed one night at this hotel but since the checking and the checked out process everything was great. The receptionist was very friendly during my check in and check out. The taxi service was really fast, I didn't have to wait more than 5 minutes. Next time that I will be at Hamburg definitely I will stay at...

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Helpful?
Thank Tatiana M
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Tatiana M, Thank you for staying in our hotel and taking the time to write a review. I will forward your positive words directly to our front desk employees. I hope you took the chance to enjoy our great tea selection in out tea lounge, right next to our lobby. If not, you are invited to visit us again,...

London, United Kingdom
Reviewed 1 week ago

This hotel takes a bit of finding if your driving ,Staff are friendly but there was always a delay at the desk ,You need to be early for breakfast otherwise you are in a Rugby srum to get food , the breakfast manager is a very nice guy though i thought the hotel was over priced for what it was...

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Helpful?
Thank lexlex862
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear lexlex862, Thank you for your honest feedback. It was a pleasure to welcome you in our hotel. Currently we are working with a flexible solution to decrease the rush hour times. However, we will develop more ideas to increase the overall breakfast feeling. We hope to see you again, whenever you decide to visit Hamburg again. Kind regards, Hannes...

Schoorl, The Netherlands
Reviewed 2 weeks ago

Good hotel with decent rooms. Parking is extremely expensive. Checkin takes long, taxi service bad during trade shows. Expect prices to double when something is going on in town, at the same time attracting Asian people being rude against personel and not understanding (lets put it polite) table etiquette. Cleaning was at lower limit of acceptable and the bathwater did...

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Helpful?
Thank Erik_de_Man
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Erik_de_Man, Thank you for your review. Unfortunately you had different expectations prior arrival. I am sorry that we could not meet your expectations at the fullest. Compared to other hotel we think our price for our hotel garage within the city of Hamburg is fair. It would be great if you could give us a second chance to prove...

Moscow, Russia
Reviewed 4 weeks ago

The geografical disposition is good - you may reach the centre by foot in 30 min. (or 10 min. by bus). The hotel provides you with the transport card. It's really convenient. The bar is not bad - cozy atmosphere and polite bartenders. On the other hand, compared wuth other hotels from Crowne Plaza group (IHG), the rooms are quite...

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Helpful?
Thank Alex D
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Alex D., Thank you very much for your positive feedback. We are glad that you enjoyed your stay at Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were completely satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. Kind regards, Hannes Dreher, General Manager

Irthlingbourgh, United Kingdom
Reviewed 5 weeks ago

This was a great hotel. Really convenient for the city centre. The rooms were fantastic and well serviced. The staff all spoke very good English. We never ate at the hotel but did use the bar , the food we saw been brought out looked lovely. We travelled on a BA city breaks package and were over the moon. The...

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Helpful?
Thank Shaun M
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Shaun M, Thanks for mentioning positively our English speaking employees. Indeed, the next Subway station, called Uhlandstraße, is about five walking minutes away. Please recommend us to your family and friends and we hope to see you again soon. Kind regards, Hannes Dreher, General Manager

Hong Kong, China
Reviewed 15 December 2016 via mobile

A pretty good choice if you don't need to stay right at the city centre. The U3 line subway station is about 8 minutes' away on foot. Not difficult to find. So, in about 15 -20 minutes, then you can get to the main shopping area. Room is good, quite spacious. Not sure if this has to do with the...

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Helpful?
Thank Bally1966
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Bally1966, Thank you for your review. It will help other guests to hopefully choose our hotel based on your high expectations. I will forward your positive words about our food and beverage department to our employees. We hope to see you again, soon. Kind regards, Hannes Dreher, General Manager

Singapore
Reviewed 12 December 2016 via mobile

Reviewing hotels in a global chain is always quite difficult because room and amenity wise they are pretty much the same. So, in short, spacious, clean, comfortable - friendly staff, in particular the barman! The location close to the Alster creates opportunities for a walk or run just a few minutes away. It was close to my office so convenient...

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Helpful?
Thank IainMacpherson
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear IainMacpherson, Thank you for your feedback and recommendation. We are looking forward to meet again your high expectations whenever you decide to visit Hamburg for one more time. Kind regards, Hannes Dreher, General Manager

Southend-on-Sea, United Kingdom
Reviewed 5 December 2016 via mobile

We chose this hotel as we wanted to be just outside the city centre. It was a good choice as it was near the lake and about 10 minutes walk from the Ubahn. We are friends and asked for a room with two beds, we were given a double room. When I went to the front desk to query this...

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Helpful?
Thank Pat R
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Pat R, We appreciate your detailed review. We do not offer twin bed rooms, as stated on our website. All our rooms are equipped with at least one Queen-Size bed for two guests. However, we are happy that we could find a solution for your request and improve your stay. Regarding the chain, we take your comment serious. Therefore...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: ₹ 5,457 - ₹ 14,115 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, IHG and Priceline so you can book your Crowne Plaza Hamburg - City Alster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#40 Family Hotel in Hamburg
#41 Luxury Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hamburg - City Alster staff and other travellers.
5 questions
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Manchester
over a year ago
Bristol
over a year ago
March, United Kingdom

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Questions? Get answers from Crowne Plaza Hamburg - City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room are really small”
 of 5 bubbles lexlex862, 8 Jan 2017 | Read review
“Ask for rooms away from the elevator”
 of 5 bubbles Erik_de_Man, 4 Jan 2017 | Read review
“The higher - the better.”
 of 5 bubbles 439AlexD, 21 Dec 2016 | Read review
“We were in room 344 very quiet.”
 of 5 bubbles ShaunM559, 16 Dec 2016 | Read review
“No views of the lake that I know of but easy walking distance. My room overlooked the main entrance and car park but no problem with noise.”
 of 5 bubbles T9704KVkevinp, 1 Dec 2016 | Read review
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