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Hotel Cristal

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584 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Cristal
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Showing 320: English reviews
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2013

This hotel seems a little worse for wear. Very close to the train station, so easy transfer to Airport, but in a so so part of town. The room was very very large, bath room was recently re-done but not thought out well. Floor of the tub/shower seemed a 8 inches above the floor of the bathroom. And shower head... More 

Helpful?
1 Thank Blottoinnyc
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Blottoinnyc, thank you very much for your feedback. We are very sorry for the inconveniences but nevertheless we hope you enjoyed the time in our hotel. We look forward to welcoming you again in our hotel! Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Crawfordsburn, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 June 2013 via mobile

Within a short walking distance from the train station, although not situated in an attractive area of the city. A ten to fifteen minute walk to the centre of the city. My wife and I stayed for three nights, on a room only basis, so cannot comment on the breakfast. Our room was a good size, located to the front... More 

Helpful?
Thank JohnandGen
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear JohnandGen, thank you very much for your feedback. We hope you did lots of trips in and around Munich. We would be delighted to welcome you in our house again for your next stay. Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 June 2013 via mobile

After reading previous reviews I have changed what I want to write the staff were helpful, the room was clean and very comfortable, and it is nice and close to the main train station. The area is very multi cultured and some bits not so nice but the hotel is not responsible for cleaning up this area of the city,... More 

Helpful?
Thank Natalie W
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Natalie, thank you very much for your review. We are very happy that you enjoyed your stay in Munich und in our hotel. In our opinion the price for the Wifi is fair. We would be delighted to welcome you in our house again for your next time in Munich. Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Brantford
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 June 2013

Beginning with the checkin we were impressed with this hotel.Everyone we spoke to was multilingual so language was never a problem .Any questions we had concerning sights /travel ,were answered without hesitation ,internet access in lobby was quick and efficient .Our room was always clean and tidy.No problems with clean towels /bedding .The bar fridge was well kept and restocked... More 

Helpful?
Thank DaveK
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear DaveK, thank you very much for your good feedback. We are very glad to read that you liked it so much with us. We look forward to welcoming you again in our hotel! Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Sarasota, Florida
Level Contributor
153 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 26 May 2013

The room is clean and well maintained. The breakfast is very good, although expensive. The cost had previously been included in the price of the room, until my last stay, when the hotel had a separate charge for the extensive breakfast buffet. You may find a cheaper breakfast, but it is quite nice, and convenient. It is a 10-12 minute... More 

Helpful?
Thank Janiceboo
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Janiceboo, thank you very much for your feedback. In our opinion the price fort he breakfast is fair because we have a large selection. It would be nice if you stay with us on your next time in Munich. Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 May 2013

When we arrived we got offered to upgrade our room if we wanted for another 20euro which we ended up doing. the room was very nice and luxurious. the bed was very comfortable and had bath which was nice considering the cold weather. its a good location you can get around by walking. the breakfast had a lot of variety... More 

Helpful?
1 Thank Samanthamarty
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear Samanthamarty, thank you very much for your review. We are very pleased to read that you liked it so much with us. We hope you have visited many sights in Munich and had a good time in the Bavarian Capital. In our opinion the price for breakfast is fair because of the variety. We would be delighted to welcome... More 

Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2013

So we never got a chance to stay here. We booked through hotels.com and prepaid for 1 night near the train station due to an early flight the next day. We got in rather late at 10 pm and the front desk told us that they tried to contact us, stating that they had overbooked the room. We never got... More 

Helpful?
1 Thank aross113
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear aross113, thank you very much for your feedback! We are very sorry for the overbooking. We hope it was a good solution all in all. From time to time this can happen unfortunately. We hope that you can get a good impression of us on your next visit. Yours sincerely, BEST WESTERN Hotel Cristal Team More 

Travellers are raving about these Munich hotels

Canberra
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 May 2013 via mobile

I note from the previous reviews that the hotel responds to comments around the dubious nature of its location by claiming cultural diversity and charming corners. It is disappointing to see hotels dismissing peoples concerns on a site such as this with such flippancy. I have had some great experiences with best western over the years, but they might like... More 

Helpful?
1 Thank terminalvelocity
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear jp1978Canberra, thank you very much for your review. We can not change our location and during the day there are lots of different people around the main train station. The area around the main station is certainly not recommended at night for families with young children, but otherwise very safe. Our staff knows Munich very well, so we are... More 

Kansas City, Missouri
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 May 2013

The good: This hotel is clean and conveniently located just a block from the train station. My room was rather stark in terms of decoration, but it was sufficient. The bed was comfy, so no problem there. The bad: The service was dreadful. The staff were not friendly or helpful. Wifi went out when I was there and the staff... More 

Helpful?
1 Thank ReadySetGox10
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear JWeb1865, thank you very much for your rating. We are very sorry for your inconveniences with our staff and the wifi. The problem is that so many people are connecting at the same time, so the system can be overloaded with so many requests. But in our opinion 3,90 Euro is a fair price. We hope you enjoyed your... More 

Frankfurt, Germany
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 May 2013

The rooms are clean and ok in size. My room was on the 2nd floor opposite martial arts school. So I prefered to have the curtains closed at night time. Unfortunately, the room was poorly lit and the desk lamp was humming like a fridge. Housekeeping tried to change it, but that didn't work. Bathroom was clean, only the shower... More 

Helpful?
Thank fra_traveler
MartinaKube, Online Marketing at Hotel Cristal, responded to this review

Dear fra_traveler, thank you very much for your review. In our opinion the region around the Hauptbahnhof has also nice corners and there are also lots of friendly people on the street. We are very sorry for the inconveniences with the desk lamp. It would be nice if you stay with us on your next time in Bavaria. Yours sincerely,... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 

Additional Information about Hotel Cristal

Address: Schwanthalerstr. 36, 80336, Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Region: Germany > Bavaria > Upper Bavaria > Munich
Price Range: ₹ 4,662 - ₹ 13,695 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Munich
Munich Best Western
Hotel Style:
#74 Luxury Hotel in Munich
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cristal staff and other travellers.
11 questions
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Questions? Get answers from Hotel Cristal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure that you book a room at the rear of the hotel otherwise would hardly sleep at night. Arranged by prior the charging of the internet.”
 of 5 bubbles spyridonangel, 17 Nov 2016 | Read review
“Ask for a room at the back if you want a good nights sleep”
 of 5 bubbles 416timp, 14 Nov 2016 | Read review
“Ask for rooms away from the street”
 of 5 bubbles IluvnjNewJersey, 28 Oct 2016 | Read review
“ask for a room at the back of the hotel for more silence at night”
 of 5 bubbles MrRollT, 26 Oct 2016 | Read review
“Away from the street if there's such a thing.”
 of 5 bubbles riain, 19 Jul 2016 | Read review
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