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Althoff Hotel Am Schlossgarten

Traveller (396)
360
Panoramas (10)
Dining (119)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
This international 5-star hotel is situated in the park landscape of the castle gardens of Stuttgart closest proximity to the Konigstrasse shopping area as well as many cultural institutions such as the city theatre, the famous ballet and opera house, the city gallery, and the new as well as the old castle and belongs to The Leading Hotels of the World(R). The luxurious hotel is only a few minutes away on foot from the central train station Stuttgart.
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Luxury
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
84Restaurantswithin 0.5 km
23Attractionswithin 0.5 km
Reviews & more
823Reviews
760Photos
11Q+A
100Room tips
Traveller rating
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  • 10
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Popular mentions
Stayed in this hotel on a recent business trip to Stuttgart. Great location, just a few minutes walk from the Main Station and also has underground parking next door to the hotel. Large rooms, with flat screen TV and Nespresso type coffee maker. Excellent buffet breakfast with
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In front of the main train station, this hotel is also 1 to 5 minutes from many restaurants and shops. Our room was large and although opening on the noisy avenue was very quiet, thank you to good sound proff windows. Employes at the desk were pleasant and helpful. Perfect stay.
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Initially we had booked an “executive room”. This was only suitable for a single person. One tiny wardrobe and no shelving or drawers to store clothes. One chair, very little floorspace. We were booked for 6 nights and had a large suitcase each. After some negotiation we were
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Response from AlthoffHotelGroup, Manager at Althoff Hotel Am Schlossgarten
Responded 1 week ago
Dear mamahen46, thank you very much for taking the time to share the feedback of your most recent stay with us at the Althoff Hotel am Schlossgarten on TripAdvisor. We would like to thank you for your feedback and your overall positive rating. Your comments will surely help us to better plan for the future when it comes to improving our service. Please accept our apologies for the room we selected for you prior to your stay. We hope that you will visit us again in future! With best regards, Michael Braun Hotel Manager
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Typically when arriving at a five star hotel, and the number ONE listed by TRIPADVISOR a doorman or bellman are there to greet the guests, offer assistance with luggage, yadda yadda. Not here. We arrived struggling to get our luggage through a revolving door. Greeted at the
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Response from AlthoffHotelGroup, Manager at Althoff Hotel Am Schlossgarten
Responded 2 weeks ago
Dear 58travelingirl, thank you very much for writing your concerns after your most recent stay with us at the Althoff Hotel am Schlossgarten on Medallia through Leading Hotels of the World as well as know on TripAdvisor. I am happy that you allow me to respond in writing to the incident we are very sorry for. Me personally have been made aware of your experience in the night after your visit to the bar and have met your husband the following morning. In this conversation I have sincereley apologized for the inconvenience you have experienced during the time of your Arrival as well as during your visit to the bar. I have also explained that we are working with a pest control company and are monitoring and fighting this with all treatments that are allowed in Germany. I can also tell you that we have during 2 nights worked on this situation and have this under control - although you might be shocked,and angry I can tell you that no one of us is proud of this situation. As your husband told me that in New York there are similar problems, the same is here in Stuttgart. For the same reason I have waived your first night charge as well as the bill from the first night`s accommodation. It seemed that after our conversation and my sincere apologies this case was closed. I personally met your husband on the day of your departure and hence despite our apologies as well as our efforts wonder about your comments. Please be certain that such circumstances are not in our favour either and despite the service gaps with your reservation and the missing doorman who was on duty during that time which I have discussed with our Front Office Manager the same day, we all work to tackle eventual challenges with immediate effect. The same we have done with the what you call rodent infestation. Yes, there were cracks, yes we and the Company we are working with for the pest control needed to learn and evaluate. I also agree that the reaction that you have experienced that evening from our Bar Manager was wrong to present you with the bill. But no, the hotel name has not been changed. Please be sure that we all feel verry sorry with what you experienced and I am sure that many situations could have been better right from your first step to the hotel but also be sure that we continuosly strive to improve our service as well as ensure that we follow up internally and with our guest. ( as well as with situations with mice ). On the other hand we will also alert TripAdvisor on your review as somehow we feel you try to harm the hotel as well as the efforts that have been taken to ensure that after that first negative experience you will have a comfortable stay. My full contact details are with your husband should you wish to contact me personally on your stay or should you feel that we have not reacted appropriate in this matter. I can only wish that you accept my apologies and wish you safe travels! With kind regards to a happy new year 2019, Michael Braun Hotel Manager
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First of all the price was slightly ridiculous; nearly £182 a night without breakfast. To add breakfast it would have cost £25 per person per day - I don't think so!!! Even caviar and champagne wouldn't cost that much!!! Secondly there was no drawer or shelf space in the room
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Response from AlthoffHotelGroup, Manager at Althoff Hotel Am Schlossgarten
Responded 4 weeks ago
Dear tinylass, thank you very much for taking the time to share the feedback of your most recent stay with us at the Althoff Hotel am Schlossgarten on TripAdvisor. We are glad to know that you enjoyed our service, the friendliness of the team and the Location of the hotel. Please be certain that we have also noted your comments concerning the pillow in your room, the storage space as well as the air condition on which we will work to further improve our service. We constantly monitor the pricing of our breakfast towards selection and market price and I can guarantee you that we are on line with the breakfast buffet. For the reason you had mentioned we offer an à la carte breakfast in our Café were lighter and less substantial offerings are on the menu. We all would wish that you will visit us again in future giving us another opportunity to convince you from our Service! With best regards, Michael Braun Hotel Manager
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Professional photo exclusively commissioned by TripAdvisorAlthoff Hotel Am Schlossgarten
The Opera Suite at the Althoff Hotel Am Schlossgarten
Photo provided by managementAlthoff Hotel Am Schlossgarten
Suite
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12345670
Do the rooms have hairdryers ?
its a palatial room. yes it does have a hairdryer among other fancy things.
0 votes
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Does the hotel have a pool?
No it doesn’t.
0 votes
Does this hotel have any wheelchair-accessible (barrierefrei) rooms?
Yes they do
1 vote
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Is there parking
Dear Charles L, We have a parking garage with direct access to our lobby; the costs are EUR 19 per day. Our team at the reception will help you with your luggage and with parking your car. We are looking forward to welcoming you at our house. Kind regards Althoff Hotel am Schlossgarten
2 votes
Nothing is far really
1 vote
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123
"Ask for a room away from the elevators."
"Send an email with any queries, book directly and state your preferences"
"garden views are best."
"Facing the Schlossgarten provides some great visuals, but at night on a weekend you may hear student noise from house parties"
"High floor best view"
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12345620
PRICE RANGE
US$ 170 - US$ 325 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
am schlossgarten hotelam schlossgarten stuttgart
LOCATION
GermanyBaden-WürttembergStuttgart
NUMBER OF ROOMS
106
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