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Steigenberger Graf Zeppelin

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The ,,Steigenberger Graf Zeppelin" is one of the top addresses in the swabian metropolis of Stuttgart. Following extensive remodelling, the hotel inspires guests with a mix of timeless elegance and modern design. The 117 luxurious rooms and 38 suites not only offer mere comfort, they also exude an ambiance in which you will immediately feel at home. Red lacquered surfaces create exciting accents against the elegant dark woods - while the warm colour tones, leather and fabrics invite you to simply sit back and relax. The rooms' technical equipment also leave nothing more to desire: flat-screen TVs with connections for notebooks and MP3 players are standard in every room category. Three restaurants offer Swabian kitchen to award-winning cuisine, an exclusive cigar lounge, a breathtaking spa, 11 modern conference rooms: the Steigenberger Graf Zeppelin is at the puls of the city. The WLAN is free of charge!
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Bar/Lounge
Wheelchair Access
Spa
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Other Russian
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Minibar
Good to know
HOTEL STYLE
Centrally Located
Green
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
100Great for walkers
Grade: 100 out of 100
441Restaurantswithin 0.5 km
110Attractionswithin 0.5 km
Reviews & more
2,183Reviews
583Photos
18Q+A
93Room tips
Traveller rating
  • 1,067
  • 760
  • 237
  • 80
  • 39
Time of year
Traveller type
Language
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  • English
Show reviews that mention
We arrived about 10:45 am on Sunday and was told that our room was not ready and to come back at 3:00 pm. I asked if they could have the room ready earlier than that and again was told to come back at 3:00 pm. The desk clerk then asked me if I wanted to add breakfast to my room
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We have just returned home after a 2 night stay here. First thing I will say is that the staff are really lovely, helpful and very professional. From reception to bar staff and to housekeeping.

Check in was very easy and we were advised that if there was anything we needed then
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Response from Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin
Responded 1 week ago
Dear Clairemac, thank you so much for your detailed feedback and for all the compliments according to our team! It is a great pleasure for us that you felt so well in our hotel and we highly appreciate your constructive feedback which helps us to raise our performance to meet the expectations of our guests. Indeed we are already planning to provide all rooms with coffee- and tea making facilities and we assure you to check our towels. We hope to welcoming you back for a future occasion and remain in the meantime with best regards Bernd A. Zängle General Manager
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+3
Stayed in the hotel and found to many issues to ever come back.
Dirty chairs with stains, his keeping does not clean behind table, bathroom shower from the previous century, spot illuminating the building illuminates the window at night the window so not posible to have a dark r
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Response from Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin
Responded 7 Nov 2018
Dear guest, We are very sorry to have to read that your past stay at Steigenberger Graf Zeppelin was not the unforgettable experience we had hoped for. We are shocked by your descriptions and would like to apologize in all form for the experience you had to make. We take your feedback very seriously and will definitely investigate the points. You can be sure that we will do everything in our power to prevent such incidents from occurring again. Unfortunately, we cannot revise what has happened and would therefore be very pleased if you would give us the chance to convince you of us during your next stay. Yours sincerely Bernd A. Zängle
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Hotelroom (junior suite) was clean, but has some wear and tear. The minibar was not restocked when we arrived, and when we notified the receptionist he asked us to breathe on him. A very unpleasent experience, especially in front of other guests standing around the reception. We
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Response from Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin
Responded 7 Nov 2018
Dear Christian, We regret very much to have to read that we could not create for you in the Steigenberger Graf Zeppelin the experience which is so close to our hearts as hosts. You may assume that we will discuss your points urgently in our team in order to be able to prevent such occurrences. It would be close to our hearts to be able to change your mind and seize our opportunity. We would not only like to convince you of our company, we would also like to inspire you. Yours sincerely Bernd A. Zängle general manager
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Dont expect any service at all. Too bad we were not allowed into the spa which was the reason we booked the room. We were asked to pay 150 eur extra for the spa, which was included in the room price. .
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Response from Graf_Zeppelin, Manager at Steigenberger Graf Zeppelin
Responded 7 Nov 2018
Dear Mr. Jensen, Thank you for taking the time to describe your impressions here. We are very sorry to have to read that there were misunderstandings during your stay. As a hotel guest, but also from outside, the use of the spa is not only permitted, but even desired. It is very unfortunate that you probably received false information. We may promise to pursue this internally in order to avoid such incidents in the future. Unfortunately, we cannot revise what has happened and would therefore be very pleased if you would give us the chance to convince you of us during your next stay and enjoy relaxing hours in our spa. Yours sincerely Bernd A. Zängle
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Professional photo exclusively commissioned by TripAdvisorSteigenberger Graf Zeppelin
The Superior Room at the Steigenberger Graf Zeppelin
Photo provided by managementSteigenberger Graf Zeppelin
Deluxe Zimmer
Photo provided by managementSteigenberger Graf Zeppelin
Superior Zimmer
Photo provided by managementSteigenberger Graf Zeppelin
Steigenberger Graf Zeppelin, Stuttgart, Germany - Superior room
Previous
Do you have irons for pressing clothes in the rooms?
They do provide
1 vote
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How do we get transportation from the airport to this hotel?
Main railway station is next to the hotel. Go down to the lower level to the S Bahn trains, the S3 and S2 both go to the Flughafen (airport) you can get a ticket from the automatic machines (cash or card) or the counter if it's open. Trains are fairly regular but allow 30 mins for the journey.
1 vote
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Do you provide cots for infants?
Best for you to email the hotel directly. Sorry.
0 votes
Hi, in the bathroom in the superior rooms, do you provide toiletries? Just wondering as we are bringing hand luggage only. Many thanks.
Yes all toiletries are supplied.
0 votes
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The deposit of 80 euros per night that demands the hotel is returned at the checkout?
Hi Rao1104 This is a common thing in Europe (perhaps you don't do it in Canada, I don't know). But its really no problem, they take your credit card details but never take any money out unless it is owed to them. Hope you enjoy your trip to Stuttgart, its a lovely city. Check out my review on Bakery Lang - a good place to have breakfast just round the corner from the hotel, also Ochs-n Willi for dinner one evening.
1 vote
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Previous
"Good Italian restaurant with reasonable prices called Valle is just around the corner. Train station is under construction"
"Make sure the heat works in your room if you are travelling in the Fall or Winter."
"Best views are on the spa level."
"Inside rooms would be quieter. Large re-building project at station may cause some noise if room is on front side of hotel"
"Ask to eat where the locals do, you won't be sorry."
Previous
PRICE RANGE
US$ 152 - US$ 442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger graf zeppelin stuttgartsteigenberger graf zeppelin hotel stuttgart
LOCATION
GermanyBaden-WürttembergStuttgartHauptbahnhof
NUMBER OF ROOMS
170
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