We are currently sitting in our room 527 and thinking what a fabulous hotel this is! Check in was smooth and very efficient. The reception staff are wonderful and so helpful. They go out of their way to try and help you. Breakfast is outstanding! There is so much choice and all very fresh. Breakfast staff are also wonderful and so helpful! The staff make your breakfast so enjoyable, even though they are exceptionally busy. They try and wait on you hand and foot and attend to all your needs. Nothing is to much trouble. The hotel room is spotless! The cleaning staff are very attentive and friendly and it’s a pleasure to stay in the rooms knowing they are so clean. The spa is wonderful. My husband and I said it was the best massage we have had in a long time! Car parking at £30 euros a day is quite reasonable considering you are staying in a city centre. The location of the hotel is perfect, literally a one minute walk to the centre, which is so clean with lovely restaurants and shops. We are very well travelled all over the world staying in many top hotels and we must say this hotel is far superior than most 5 star hotels we have stayed in. Please don’t take to much notice of the negative comments some people have left- nothing to complain about with this hotel. Brilliant staff, food, rooms, spa, location. Definitely would recommend this hotel to anyone, it is perfect.…
We parked up in the basement car park of the hotel. This cost 30 Euros per day. It is a secure carpark. First impressions happy with the cleanliness and decor of the hotel.The hotel location is convenient aswell, as its not far from the shops and restaurants in the centre. Staff on the reception, just stare no courtesy of a welcome or saying hello etc. Nobody asked if we required help with our luggage or if we needed anything. Rooms are spacious, our bathroom had a shower and a bath tub but limited on shower gel and shampoo and towels. Which was annoying as it's a 5 star hotel you would expect that bit to be on point. The spa area we used the pool, with the jacuzzi. Water was cold bur bearable. Steam and Sauna were not working. Overall average experience would not stay again, as very expensive for the service received.…
Hotel well positioned in Baden Baden near casino and plenty of good restaurants. Room good, although double bed basically just 2 singles pushed together. Room clean but not replenished with shower gel and tea bags etc. Towels also below par for a five star, ones in spa far better! Breakfast good although choice of fruit a bit limited. Lovely fresh orange juice! Would say it’s more of a good 4, lacks some of the attention to detail of that of a five.
This hotel is like a Dream of when you search for a luxury, quite , clean newly renovated luxury hotel.. The hotel is located right in the middle of Baden Baden literally next to the park and Casino with 1 minute walk to the shops and restaurants.. Spa area is really clean with friendly staff and the pool isn’t the biggest but long enough to get a good morning swim before the new saunas.. Breakfast was incredible served and serviced by smiling friendly and service minded staff whom clearly like their job.. Overall great great time we will be back for sure..
Food and drink service ar dinner rather formal and pretentious; food itself very good. Breakfast service and food very satisfactory. Good selection of choices which were well presented. Tea and coffee not served hot
This was by far the most expensive hotel we stayed in during our trip to Germany but I wouldn't say it was the best. We really like charming places with a sense of the history and culture of the its location. Maison Messmer was more of a moderately luxurious hotel that could have been anywhere. Staff was very friendly and helpful.
Beautiful rooms. Nice bathroom products.Located right next to casino. noisy at night if you sleep with open window. Breakfast is the same every day - no variety at all if you stay for a long time. Front desk staff is nice, girl that works evenings was very helpful. No free parking, they have parking garage near by for fee and with very very unhelpful attendant. I would recommend this hotel.
An exceptional experience from start to finish. Superb accommodation and staff in a great location. Can’t think of any way it could be improved. Even the car parking is first class with east access to the hotel. The pool is nice, but perhaps only with a quick visit when there’s an exceptional spa in town.
We stayed at hotel Messmer over New Years 2021, and despite loving the area - we were very disappointed with the Messmer hotel. It’s clear that it used to be the grandest hotel in beautiful Baden-Baden, but is in dire need of an update and some modernizing. Their main sauna has fluorescent lighting (including what looks like a hole in the ceiling with a plastic light cover stuck on), no music and a generally no thought to create a relaxing atmosphere. The restaurant decor and food is very reminiscent of a senior citizens dining hall. We had booked their “New Years dinner” and were so disappointed with the food and the service - which included a heavily saluted brown soup that was delivered in faulty towers style, with plates rattling at seismic pitch- that we ended up leaving three courses in to the 6-course meal. While the hotel manager did apologize and offer to book us somewhere else, which was not easy, on New Years Eve with no notice, - they ended up still trying to charge us for the full meal when we checked out! Overall: this hotel seems to cater to a much more elderly crowd, and maybe their target audience doesn’t mind / notice that the quality has slipped over the years. But for anyone who wants atmosphere and attention to detail- this is not the place to stay. …
Very nice hotel to spend Christmas at. The staff is their best "feature": friendly, competent, quick, find solutions when needed. Breakfast is outstanding, quality and well staffed. The spa with pool and sauna (and other thingys we didn't try out) is also veeery nice. Michelin restaurant is supposedly (with kids it seemed a bit of a "throughaway") also above anything in the neighbourhood. The location at the absolut centre of classic Baden-baden is another plus worth mentioning. Book a cpl of days and enjoy.