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Having booked the apartment before looking at the reviews we were apprehensive about what to expect. The dining area is adequate for 5. Sam did marvels in a tiny kitchen. Yes the lounge area is small but drag up a couple of dining chairs and...More
Response from Hotelplan, Guest Relations Manager at Chalet HeleneResponded 4 April 2014
Thank you so much for taking the time to share your experience with us and others.
We are so pleased that you appreciated this chalet apartment and that Sam did such a great job in looking after you; we shall certainly pass on...More
We have recently returned from a weeks stay at the Chalet Helene. I must point out that I did not book the apartment Chalet. We were a group of 4 guys on a skiing trip and are used to staying in chalets.
The Helene lacked...More
1 Thank Peter F
Response from Hotelplan, Guest Relations Manager at Chalet HeleneResponded 10 February 2014
We are sorry that this apartment chalet did not meet with your expectations and if it was not made clear at the time of booking with your agent that two adults would be sleeping in bunk beds. Our hosts should have left you...More
If your looking for a Chalet don't be mislead by the photograph when booking on line.. As the other guests have said, the word Chalet is VERY MISLEADING! don't be fooled it is only a 4 bed apartment, and a poor one at that, i...More
Helene is not a chalet but more a 4 bedroomed apt within a block of many others. Any pics you see on line portraying the 'chalet' as a wooden structure to the front of a larger grey stone clad block are misleading.....this is not the...More
4 Thank Catherine4381
Response from EspritHolidays, Manager at Chalet HeleneResponded 21 February 2013
This review is the subject of a complaint being handled by our Guest Relations team.
The Chalet Helene is clearly described within our property description as an “apartment chalet”, rather than a standalone property as the reviewer has, perhaps, expected. It is disappointing that they...More
This was the first Catered Chalet holiday I had been on, usually preferring self catering when skiing. The initially impression is that to call this a Chalet is misleading. It's actually an apartment within a large block comprising of at least 30 other apartments. However,...More