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Mercure Marseille Centre Vieux Port

Booking.comUS$ 114*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Mercure Marseille Centre Vieux Port
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1,047 Reviews from our TripAdvisor Community

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Showing 214: English reviews
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Bangkok, Thailand
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

The hotel is look really nice start from the lobby. The reception staff is super friendly and very helpful. They are so willing to help you out if you need any assistance just like me. If A huge lobby with a sport bar is just not good enough for you, here is a big screen tv with a very comfortable...

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Helpful?
Thank Suchet S
About Hotel's Favourite Review
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, We are delighted to see that our hotel met your expectations ! The whole team thanks you for sharing your experience in Marseille and we can only hope to see you back very soon . Best regards

london
Reviewed 3 weeks ago via mobile

Basic standard room for a 4 stars. No slippers/bathrobes. I check in on a late night. The room wasn't clean. I complain to reception but I was told at reception that I would have to wait for the morning to ask if any other room was available. The staff was not helpful at all, very lay back and talking to...

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Helpful?
Thank MBM18
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, I am sincerely sorry and apologize for your bad experience during your last trip in Marseille. We thank you for taking the time to share your experience and still hope to see you back in our Hotel to show gain back your trust Best regards,

Reviewed 13 March 2017

From the entrance to the exit, 4 stars all the way. They deliver what they promise. Ten minutes walk from the central train station, minutes from the old port, easy access to many tourist attractions. The staff is welcoming and cheerful, helpful and funny. Nice, quiet, clean room, nice products and selection of tea and coffee. Very nice breakfast with...

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Helpful?
Thank Teodora M
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, Thank you very much for these compliments! It is a pleasure to read your comments and I will share them with our teams. We hope to welcome you again in a future visit to Marseille. Best regards,

Brighton, United Kingdom
Reviewed 3 March 2017

I have no idea how they obtained 4 stars for this hotel but it is a travesty of the rating system. It is grubby, small, uncomfortable and serves a very poor breakfast. The front desk staff were brusque and unhelpful. The only positive is the location, right in the heart of the old port, but there are many other choices...

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1Thank idandb
Taiwan
Reviewed 28 December 2016

Location is good, room is spacious, but the housekeeping quality needs improvement. We can still smell the urine left in the restroom, not the sanity quality I expected from typical mercure. Hope it's a special case only.

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Helpful?
Thank potatooo
Leicester, United Kingdom
Reviewed 12 November 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank tonyfarmer2016
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Gold Coast, Australia
Reviewed 2 November 2016

We arrived by taxi and we commented on the way about how run down and rough the neighbourhood was and then we stopped at our hotel. Once inside though it was different. Modern and clean and helpful staff. First impressions take a bit of getting over, but we did. Just a quick walk around the corner and you are down...

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Helpful?
Thank John L
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest Thank you for your comments and am delighted that you enjoyed all the advantages of the hotel, especially the immediate situation with the marina. Regards,

Athens, Greece
Reviewed 27 October 2016

Stayed for 5 days in October 2016 for business trip. We had reserved quite a number of rooms. I dare say that I am not usually impressed by the quality of hotels in my home country, the Mercure Hotel surprised me. The room are spacious enough, extremely clean. Breakfast is great. More importantly Staff is amazing. Always with a smile....

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Helpful?
Thank nathkingcole
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, We are pleased that you enjoyed your stay with us. A big thank you for your message. I will be very happy to share it with my team who daily give the best for our clients. We hope to see you in our hotel on a next visit to Marseille

Boras, Sweden
Reviewed 26 October 2016 via mobile

Stayed here for two weeks for work in October 2016 and the stay was top. The staff is super friendly and very flexible, always a real smile. The breakfast is very good, the juice is super fresh and there's all the French stuff you could wish for. Opt for an omelette rather than the scrambled eggs, they seem to be...

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Helpful?
Thank SebbanD
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, Thank you so much for the compliments and comments that I will share with pleasure with my teams. We hope to welcome you again at the next visit to Marseille. Best regards,

Marseillan, France
Reviewed 24 October 2016

We up graded to a superior room and it was excellent. Huge, clean, great facilities. A real pleasure. The hotel was also excellent. The public rooms were great, the staff were very helpful. Altogether a place (on the edge of the Old Port) that was great to centre a short holiday. The neighbourhood though was very run down and quite...

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Helpful?
Thank RichardKemm
Serge_KARLE, General Manager at Mercure Marseille Centre Vieux Port, responded to this review

Dear Guest, Thank you for your comments and am delighted that you enjoyed all the advantages of the hotel, particularly the situation in the city center. Best regards,

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Babysitting
Official Description (provided by the hotel)
The Hotel Mercure Marseille Centre has 199 rooms and is located next to the WTC convention center, just a short walk from the Jardin des Vestiges and 5 mins walk from the Vieux Port (old port). The hotel is 5 mins from St Charles TGV train station and 25 mins from the airport by highway. It has a bar and 11 meeting rooms. The hotel is part of the Bourse shopping center, which has over 100 shops. Paying car park. ... more   less 

Additional Information about Mercure Marseille Centre Vieux Port

Address: 1 rue Neuve Saint Martin, 13001 Marseille, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Marseille
Price Range: ₹ 6,036 - ₹ 10,597 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Marseille Centre Vieux Port 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Mercure Marseille Centre Hotel Marseille
Accor Marseille Euro Centre
Hotel Style:
#11 Luxury Hotel in Marseille
#13 Family Hotel in Marseille
#14 Romantic Hotel in Marseille
#18 Business Hotel in Marseille
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Marseille Centre Vieux Port staff and other travellers.
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Questions? Get answers from Mercure Marseille Centre Vieux Port staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with view of the history museum”
  • view from the room if you ask for a room overlooking the history museum
, 13 Mar 2017 | Read review
“book earlier”
potatooo, 27 Dec 2016 | Read review
“Worth upgrading to a Superior room.”
RichardKemm, 24 Oct 2016 | Read review
“Our high floor room had a view of the Tour CMA CGM by Zaha Hadid”
TkVoy, 4 Oct 2016 | Read review
“From our room at the back we could see the Pariswheel and the famous landmark the Notre-Dame de la Garde. Lovely bathed in light at night.”
Kolka2014, 20 Sep 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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