We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Marseille Est

447 reviews
Save
Traveller (73)
Room & Suite (35)
Dining (9)
Overview
  • Excellent16%
  • Very good42%
  • Average23%
  • Poor13%
  • Terrible6%
6 Aug 2017
“What time the check in time? ”
5 Apr 2017
“Novotel Marseille”
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (447)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
25 results
Traveller rating
1
9
5
7
3
Traveller type
Time of year
LanguageEnglish
More languages
1
9
5
7
3
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 25 reviews
Reviewed 7 August 2017 via mobile

We're arrived at 3.30pm after that we check in but the reception said to early and the room will ready at 4pm, at 4pm we ask again, she said the room is not available yet, finally the room available at 4.20pm (My first experience). The...More

1  Thank Blossom S
Reviewed 5 April 2017

I had the experience of staying in this hotel in end of the March. Location vise it is far from city center . Otherwise it was a nice experience . Hotel has got value for money . Nice clean room , room size was excellent...More

Thank shahzadnasir11
A TripAdvisor Member
1
Reviewed 26 March 2017 via mobile

Location is far , untidy and smelly room Horrible staff and completely not helpful and useless , they can't speak English , use the mobile apps to translate what they want to say !! If you call the reception for a request , they will...More

Thank A TripAdvisor Member
Response from William G, Responsable réception at Novotel Marseille EstResponded 21 April 2017

Good afternoon, We would like to thank you for taking the time to share your experience at the Novotel Marseille Est. We apologize because your stay did not meet your expectations.You have encountered some inconvenience and your return will help us ensure that this kind...More

Reviewed 22 September 2016 via mobile

Room smelt a bit musty so had to open the windows. Toilet cistern was broken so was constantly dripping - glad it was in a separate room behind 2 doors. Cooked breakfast was lukewarm even at 7.30am. Not much in the area (bars, restaurants etc)....More

Thank PAB1968
Response from William G, Front Office Manager at Novotel Marseille EstResponded 23 September 2016

Good evening PAB1968, Thank you for taking the time to share your past experience within our establishment. We regret that your stay was not up to your expectation and we apologize. The mentioned technical problems are punctual and do not reflect the usual quality of...More

Reviewed 20 September 2016

Traveled from NJ to Marseille with family to attend a wedding, stayed at this hotel, LOVED IT. They have an excellent room service menu for vegetarians as well as meat lovers. They have a bar that is open until midnight. They have laundry/dry clean services....More

Thank AlwaysH0NESTreviews
Response from William G, Front Office Manager at Novotel Marseille EstResponded 23 September 2016

Good evening AlwaysH0NESTreviews, Thank you for taking the time to share your past experience within our establishment. We are delighted to see that your stay was great. Your return warms our heart and we will share your support with all our employees. We offer all...More

View more reviews
PreviousNext
12345
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Multilingual Staff
Conference Facilities
Dry Cleaning
Banquet Room
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Details
Price range
US$ 93 - US$ 154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Marseille
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 93 - US$ 154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Luxury Hotel in Marseille
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (73)
Room & Suite (35)
Dining (9)
Pool & Beach (8)
Business Centre & Event Rooms (1)
Questions & Answers
Get quick answers from Novotel Marseille Est staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
Room Tips
"If you are a non smoker and can get a room that doesn't smell of smoke then you're luckier than we..."
Read review
"Rooms with view to the pool are probably more quiet than the ones to the road"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing