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All reviewstrain stationold porthi expressdirectly across the streetmarseille saint charlesincluded breakfastconvenient locationminute walkexcellent locationhotel is modernfruit saladcroissantsperfect hotelport arealate at nightmain stationshort stay
This hotel is very close to the train station in Marseille. The room was very clean and modern, and we were lucky to have beautiful views of the harbor. The staff was also very helpful, and helped us communicate with our airline with a lost...More
Very convenient, being next to the station.
Nice view of Marseille from the room.
Basic but clean. Had everything you would expect.
Breakfast not bad seeing it was part of the room price.
Service not bad.
Wouldn't want to stay for any longer, the area...More
We stayed her for one night. The receptionist was a bit unfriendly, but the other was much more friendlier. We asked for a non-smoking room, and did get one but for some or other reason our room was smelling of smoke so badly that I...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Saint CharlesResponded 10 July 2013
We appreciate that you took the time to review our hotel. We welcome feedback especially from our valued guests like you.
I am very sorry to hear about the troubles you encountered with our room and how it negatively affected your overall experience....More
I am rating this hotel "very good" in the sense that it fulfilled what we wanted and expected from it -- a decent room at a good price that was convenient for the first few nights of our trip after arriving at the Marseille airport....More
we stayed for 2 nights in this hotel on 18-20 june 2013
1- reception staff are extremely slow to check in and there seems to be a que all the time
2- the rooms are smelly and damp
3- the first night the drains blocked...More
1 Thank mriaz
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Marseille-Saint CharlesResponded 1 July 2013
Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions, and your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made,...More
Yes, they do have it, but there are many places to have lunch or dinner nearby, the train station is across the street in the worst case scenario... ask the receptionist, when we were there, they advised us to go to a pizza... More
Yes, they do have it, but there are many places to have lunch or dinner nearby, the train station is across the street in the worst case scenario... ask the receptionist, when we were there, they advised us to go to a pizza place and it was unbelieveble! Enjoy!