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Reception staff were awful very rude and it tarnished our holiday definitely not the star rating it is with the customer service you get. Location good near train station rooms clean but small no balcony
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I enjoyed this place. It feels small and cosy with an eclectic mix of styles. It is not a high service hotel. You collect your own drinks from the bar if you want one in the lounge perhaps or at the rooftop pool. The staff...More
The reception staff were rude throughout the trip, not just to us, but to other guests, had a bad attitude problem, and poor customer service skills. They were unapologetic when our room wasn’t ready for check in- check in is 3pm, at 3.30pm it still...More
Response from CannesRiviera, Responsable réception at Best Western Plus Cannes Riviera & SpaResponded 1 week ago
Thank you for your review.
First of all we wish to apologize for all the inconvenience caused.
It's quite a shame such a behaviour. Let us move forward and let us ensure that will never ever happens again
It's true that, when people...More
The photo gallery displays, unfortunately not all, the rooms, as the bedroom, my wife and I were given is not displayed. We arrived at approx. 23:30. after a delayed flight from Heathrow, due to air traffic strike in France, coupled with a rail strike. So,...More
First time in Cannes. Hotel location perfect. Room, good size for France. Matilde & Alexandra at front desk, fabulous. Other staff too: breakfast room, maintenance and front desk- awesome. Staff-super bilingual. I cannot complain about anything. Breakfast buffet beat expectations. Short & safe walk to...More