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Carlton Hotel

Traveller (40)
Room & Suite (22)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Combining charm, space and comfort, the hotel is endowed with 59 rooms and suites, fully renovated and decorated in art deco style. Perfectly situated in the heart of the city, next to the two stations, the historical part of the town and the main square, it is ideally placed to appreciate the beauty of Lille to the full. A broad choice of cultural and entertaning activities awaits you there.Each of our 59 rooms is the symbol of luxury, chic and refinement. Their elegant and cosy style is an invitation to luxury and dream... All rooms and suites include private bathroom with shower or bath with "welcome products", telephone, TV, air conditioning, safe, minibar, courtesy tray with water, tea and coffee, free wifi.
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Property amenities
Free High Speed Internet (WiFi)
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Great View
Historic Hotel
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
420Restaurantswithin 0.5 km
66Attractionswithin 0.5 km
Reviews & more
229Reviews
75Photos
0Q+A
6Room tips
Traveller rating
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Popular mentions
We had two double joined rooms at first floor overlooking the place and the rooms and location were amazing. The only issue we had was the pour service and breakfast. It seems they have not quite taken advantage of the qualities of the hotel. What a shame
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Response from hotelcarltonlille, Responsable commercial at Carlton Hotel
Responded 2 weeks ago
Dear Guest, We thank you for sharing your experience further to your recent stay at Carlton hotel, your opinion is important to us. We are pleased to observe you have appreciated your spacious and modern room that enjoys a stunning view on the famous Place de l'Opéra. As you underlined, we are very well located in the heart of the city centre, close to the historical part of the town. However, we are very surprised by your negative comments with regard to the service and breakfast. The failures that you have mentioned do not reflect the quality of service that we would like to provide to our guests, that's why the necessary steps have been taken amongst our entire team in order to avoid similar disappointment in the future. Moreover, our team is present 24 hours/24 and 7days/7 to answer your needs and always there if you need any information, you are most welcome to ask. As far as the breakfast is concerned, we regret to note your frustration as it is generally highly appreciated. We respect your opinion, however we are pleased to offer every day a large breakfast buffet in which the richness and the variety of the provided products is undoubtedly a major asset. We are happy to provide you a buffet filled with quality fresh produce and more particularly some fresh bread which is dropped every morning by a nearby bakery, locally-made jams, fresh eggs and bacon, sliced seasonal fruits or even cheese made by local farmers. If you wanted to restore confidence in us next time you come to Lille, do not hesitate to contact me directly. We sincerely hope that we will have the pleasure of welcoming you again in the near future. Warm regards, Julia, Sales & Communication Manager
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The hotel is excellently located. The room was adequate but amenities could be better (rain shower dysfunctional and lack of towels on first day). Breakfast is very good. Friendly reception and fair price
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Review collected in partnership with this hotel
Response from hotelcarltonlille, Responsable commercial at Carlton Hotel
Responded 2 weeks ago
Dear Guest, I would first of all like to thank you for choosing to stay with us here in Lille at the Carlton Hotel and secondly, for sharing your experience on TripAdvisor. We are delighted to see that you highly appreciated our breakfast buffet, our quality of service and the location. As you point out, the hotel is conveniently located just a step away from the main square and the historical part of Lille. It is offering us significant opportunities to enjoy the city ! We are truly sorry for the inconvenience caused by the amenities, please be assured that your remarks have been taken into consideration in order to avoid a similar disappointment in the future. For your next stay in Lille, do not hesitate to contact us directly in order to get the best rates. We do hope to have the pleasure to welcoming you back in a not too distant future ! Warm regards, Julia, Sales & Communication Manager
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Stayed for 3 nights with breakfast. Room pretty well met our expectation for a long-established town centre hotel. Nice to see families with young children staying. Breakfast both in terms of quality of food and particularly the service was very impressive. Only quibble; our
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Review collected in partnership with this hotel
Response from hotelcarltonlille, Responsable commercial at Carlton Hotel
Responded 2 weeks ago
Dear Guest, First of all, the entire team wishes you a Happy New Year ! We sincerely thank you for choosing the Carlton Lille hotel for your trip to Lille. It is such a pleasure to receive your wonderful comments further to your recent stay amongst us ! Our team is devoted to permanently maintaining our clients' trust by offering the best quality service overall, as your 100% satisfaction is always our highest concern. We are truly overjoyed to learn that you spent a great stay amongst us and that the services fully met your expectations. However, please accept our apologies for the delay with regard to your arrival and the inconvenience caused. Measures have been taken in order to avoid similar disappointments. As you point out, Lille is a splendid city that has a lot to offer. Furthermore, our location just a step away from the main square and the historical part of Lille enables you to easily visit the city on foot ! It goes without saying that we hope to have the pleasure of being able to greet you again soon for another fabulous stay ! Warm regards, Julia, Sales & Communication Manager
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Just disastrous. In vrai désastre!Not sure what was worse. All the frustration around the booking which spoiled our mood for the New Years eve, or the dog (!) ‘s noise in another room...or worse.. the lady swaring loud at that dog which not allows you to sleep. But Frank at
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Review collected in partnership with this hotel
Response from hotelcarltonlille, Responsable commercial at Carlton Hotel
Responded 2 weeks ago
Dear Guest, We are truly sorry to observe your deep disappointment further to your recent stay at Carlton hotel. We are sincerely sorry by the caused embarrassment, nevertheless your remarks have been taken seriously and are currently being discussed with management in order to avoid similar disappointments and to prevent any re-occurrence of such an incident. We will not fail to keep you informed about the decision that has been taken. Once again, we sincerely wish to apologize for the inconvenience caused. Yours sincerely, Julia, Sales & Communication Manager
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We stayed 2 nights between Christmas and New Year. The massive observation wheel, a Christmas tree and a variety of rides and attractions for children were literally outside of the hotel as it’s smack in the centre of town on a central square, which was great for our daughter.
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Review collected in partnership with this hotel
Response from hotelcarltonlille, Responsable commercial at Carlton Hotel
Responded 3 weeks ago
Dear Guest, We sincerely thank you for taking the time to share your impressions following your recent experience at Carlton hotel. We genuinely value and appreciate your feedback and were very happy to welcome you on the occasion of the festive season. As you can imagine, we are delighted to read your appreciation of your experience. Your satisfaction is always our highest concern. As you underlined, the hotel is conveniently located just a step away from the main square and the historical part of Lille. It is offering us significant opportunities to enjoy the city with your family ! The sound insulation is an issue on which we have focused on from the very beginning of the work, however we apologise for any inconvenience this may cause. It goes without saying that it will be a privilege for us to be able to welcome you back amongst us once again in your ‘home from home’ in the very near future. Warm regards, Julia, Sales & Communication Manager
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Photo provided by managementCarlton Hotel
Photo provided by managementCarlton Hotel
Chambre Privlilège
Chambre simple, mais très bien! Excellente literie
Vue de la chambre
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"Request a room looking over the main square"
"Ask for a room with a good view"
"Room 408 was great, but I guess any room with a forward facing view would be equally fine."
"Ask for one looking over the opera house"
"Overlooking the square for a lovely view"
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PRICE RANGE
US$ 131 - US$ 221 (Based on Average Rates for a Standard Room)
LOCATION
FranceHauts-de-FranceNordLille
NUMBER OF ROOMS
59
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