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BEST WESTERN Grand Hotel Les Capitouls Toulouse

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99 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Nice and clean room (TV channels in French most of, wi fi, fridge,kettle with tea and coffee ; white towels, daily changed...), people friendly and helpful, breakfast good, hotel 15 min walk from town centre, shuttle bus station just in from of hotel; cross the street a cheap pub to eat, if you are not too" fancy "...."flunch" is the... More 

Helpful?
Thank Cristiana P
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Costumer, I thank you very much for having given your opinion. Sincerely Yours. Cédric FRENEHARD General Manager More 

Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 September 2016 via mobile

Walked in to a very impressive reception area staffed by friendly & helpful staff who all spoke good English. Our room faced inwards, so whilst we didn't have a view, it was very quiet with comfortable beds, nice bathroom including a good shower over the bath. Air conditioning worked well which was a relief as it was around 35 degrees... More 

Helpful?
Thank Robbiebgg
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank very very much !!! And When you come back, we'll be renovated ! Sincerely Yours. Cédric FRENEHARD General Manager More 

Doha, Ad Dawhah, Qatar
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 31 July 2016

Nicely located with just a short walk to old town. The rooms are a bit outdated and in need of an upgrade. However, every effort is made to provide for all your needs. Our room was in the front on the busy avenue, recommend you request a room in the back which should be quieter. An adequate buffet is available,... More 

Helpful?
Thank YankeeinQatar
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear costumer, I thank you very much for your comment, and mostly about Sabrina that will be very happy to read it ! Concerning the car park, at the begining of september, costumers will be able to pay 20€ for 24h directly to the hotel, without going to the parking desk. My reception will give you an exit ticket so... More 

1 review
Reviewed 28 June 2016

In Toulouse for the football so just needed a central hotel for convenience . Very dated , shabby room . Ok to crash out after a long day traveling and going to the match . Not a place for a romantic holiday etc .

Helpful?
Thank Bryn F
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you for your comment. You have to know that we expect renovation at the beginning of 2017. I hope to see you again after. Yours Faithfully. Cédric FRENEHARD General Manager More 

Usk, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 June 2016 via mobile

One of the worst hotels I've ever stayed at. The bar closed at 11:40pm and they stop room service at 10pm. The front of house are very unfriendly. Breakfast is €14 per person. Cereal, some dry pastries, powdered scrambled egg and cold meats and fruit. That's it. Coffee from a click machine Very expensive. Never a 4*. It's a 2*... More 

Helpful?
Thank FirTree111
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear costumer, I apologize for this bad experience, I hope to be better next time. Sincerely Yours. Cédric FRENEHARD General Manager More 

Travellers are raving about these Toulouse hotels

Los Angeles
Level Contributor
221 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 June 2016 via mobile

This hotel is nicely located in Toulouse on the main boulevard. However, the windows do not provide much protection from street noise and the air conditioning system is very weak. Avoid rooms 103 or 203; they are very small with no drawers for organizing clothes out of a suitcase. The lobby breakfast was fine, and I appreciated the coffee machine... More 

Helpful?
Thank HikerDave2
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

I thank you very much for having given your opinion ! Have a nice day. Cédric FRENEHARD General Manager More 

San Antonio, Texas
Level Contributor
14 reviews
4 hotel reviews
Reviewed 8 May 2016

Spent two nights recovering from a long flight from the US. Older hotel showing its age. Although we had a deluxe non smoking room it is evident there have in the past been years of smoking, new carpeting and paint would not only help the appearance but help remove the smell. That being said, it was clean, the bed comfortable... More 

Helpful?
Thank sjsa18
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, Dear Sir, I thank you very much for having given your opinion. We have planned to refurbish the hotel at the end of 2016, I hope to see you again to show you how this hotel would have changed. Have a nice day. Sincerely Yours. Cédric FRENEHARD General Manager More 

Kuala Lumpur, Malaysia
Level Contributor
245 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 26 February 2016

The location is central but next time I will choose a hotel close to the "capitol" . The room was nice, even if a little bit old. Breakfast was good , and the staff very nice and competent. The public underground parking was quite expensive, in the 20 euros from the Sunday afternoon until the Monday morning.

Helpful?
1 Thank Bzh56
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, dear Sir, I thank you very much for giving your opinion. I hope to see you again, even if we are not at the Capitole place, but at 10 minutes walking from there ! Have a nice day ! Cédric FRENEHARD General Manager More 

Gdansk, Poland
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 January 2016

The hotel is very well located, close to the center, metro and train station. Very good breakfast. Friendly staff and nice atmosphere. Rooms are old fashioned with less comfort than one can expect. Some rooms are very dark since they are located from the inner courtyard.

Helpful?
Thank Michal274725
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for giving your opinion. Sincerely Yours, Cédric FRENEHARD General Manager More 

Bogota, Colombia
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 December 2015

I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

Helpful?
Thank Edmatogo
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I apologize for this bad experience and I hope to be better next time. Sincerely Yours. Cédric FRENEHARD Général Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station. ... more   less 

Additional Information about BEST WESTERN Grand Hotel Les Capitouls Toulouse

Address: 29 Allees Jean Jaures, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Belfort
Price Range: ₹ 5,734 - ₹ 11,759 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Grand Hotel Les Capitouls Toulouse 4*
Number of rooms: 55
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Also Known As:
Best Western Hotel Toulouse
Best Western Toulouse
Toulouse Best Western
Hotel Style:
#20 Business Hotel in Toulouse
#25 Luxury Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and other travellers.
2 questions
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Oakland, CA
5 months ago

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Questions? Get answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the back away from the street.”
 of 5 bubbles YankeeinQatar, 31 Jul 2016 | Read review
“The best views are on the side facing Allées Jean Jaurès, the higher floors.”
 of 5 bubbles JimB970, 14 Sep 2015 | Read review
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