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BEST WESTERN Hotel le Donjon

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1,289 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel le Donjon
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Showing 779: English reviews
Edinburgh, Scotland, United Kingdom
Reviewed 13 June 2013

We booked this hotel in part for location and comments on trip advisor, and we were not disappointed, excellent value for money, location and facilities. We had to leave our cases as we arrived before the room was ready, and they moved our bags to the room and we went out for food. On our return, we were able to...

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Helpful?
Thank Irene L
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back...

Fortrose, United Kingdom
Reviewed 13 June 2013

Good and well trained staff who are interested in the guests in a caring and efficiently operated hotel, excellenty located in the old city. To be recommended to all staying one or two nights in La Cite of Carcassonne. Telephone in advance to be directed to car parking with porter uplift in a mini-van. The room rates are attractive and...

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Helpful?
Thank IainBrown
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back...

North Vancouver, BC
Reviewed 10 June 2013

We had asked for a room with a view and had the most charming view of a part of the wall and turret and the walkway with the shops. If you want perfect quiet, you might want another room (they also have rooms on beautiful gardens), but we enjoyed listening to and watching the hustle and bustle from our window...

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Helpful?
Thank currie5
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, it is with great pleasure that I have read your feeling regarding your stay spent in our property the Hotel The Donjon, unique 4 stars Hotel situated in the very heart of the medieval fortress... Make feel our hosts as real city-dwellers is there all our wish! Sleeping inside the walls ofthe medieval Citadel is a unique privilege...

Preston, United Kingdom
Reviewed 4 June 2013

We all agreed that this was a very comfy hotel, the bedrooms where a little outdated and could do with upgrading but they where clean. It's location is fantastic, after 7 pm you can drive your car into the walled old town to park at the hotel but you need to be out by 9.30 or you get locked in...

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1Thank Graham J
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer, First of all I would like to thank you for sharing with us your comments about your stay in our hotel. Comments from our guest is one of the best ways to improve your satisfaction. I have noted your remark about the outdated room. I cannot see in which room you were because your comment is anonymous. But,...

London, United Kingdom
Reviewed 3 June 2013

The hotel is in a great location within the old city walls, everything is within a few minutes walk. I would suggest asking the hotel to arrange a taxi to meet you if you are traveling by train - there were no taxis when we arrived on a rainy evening. Our room was spacious for an old building with high...

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Thank MsGolighlty
Singapore, Singapore
Reviewed 2 June 2013

Set within the Carcassonne castle, this hotel gives you the authentic medieval experience, with an exquisitely decorated room. Beautiful pictures of the castle can be taken from your room windows, stone walls with modern furnishings made the stay a real comfortable one. Needless to say Carcassonne is a wonderful place to be in, if you do get the chance to...

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Thank JacqSiew
Liverpool, United Kingdom
Reviewed 28 May 2013

There are few hotels within the city walls, and this is an excellent choice. The advantage is that one can wonder around after the visiting hordes have gone home on their coaches and the place takes on a new aspect. Finding it was tricky! The French seem to have an aversion to road signs, and although it is hardly any...

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1Thank Ian P
nj usa
Reviewed 28 May 2013

Clean, convenient, decent breakfast. Interesting walking around in the evening or early AM when tourists are few. Attractive public area/lobby. Friendly staff. As this is Cather country there are other villages in the area to visit. (If you are interested in the Da Vinci code, Knights Templar lore etc.)

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Thank annsmap
BW_hotel_donjon, Directeur général at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Thank you for sharing with us your feeling about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We...

Raleigh, North Carolina
Reviewed 28 May 2013

Visiting Carcassonne was wonderful. It was also great being able to stay within the city walls. Whenever I had purchased anything and didn't want to carry it around I would just make the short journey back to the hotel and drop the things off and then again return to the streets. Also, if it rained and I didn't want to...

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Thank Jared T
Singapore
Reviewed 28 May 2013 via mobile

Stayed for one night at this hotel. We took a cab at the train station and while along the way, the cabbie called the hotel to pick us up at the drop off point outside the walls. We were then drove through the narrow streets right to the doorsteps of the hotel. It was a fun ride and the check...

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Thank ruemonge
BW_hotel_donjon, Directeur général at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer, Thank you very much for you so nice comments about your stay in our hotel. Giving entire staisfaction to our customers is the best greetings we can get. We look forward seeing you soon in carcassonne at hotel Le Donjon Best Regards, Hermine Pujol

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: ₹ 6,789 - ₹ 11,681 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Luxury Hotel in Carcassonne
#3 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet, large room on the 2nd floor.”
 of 5 bubbles 748suea, 15 Nov 2016 | Read review
“At the back - quieter”
 of 5 bubbles LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
 of 5 bubbles MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
 of 5 bubbles Lady-of-Chalet, 1 Nov 2016 | Read review
“Make sure to book your stay in the main building.”
  • View from room
 of 5 bubbles baciami, 30 Oct 2016 | Read review
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