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BEST WESTERN Hotel le Donjon

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BEST WESTERN Hotel le Donjon
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1,318 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel le Donjon
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Showing 788: English reviews
Northern California
Reviewed 22 July 2013

Le Donjon has a fantastic location inside the walls at LaCite. For a small fee, we were able to ride our motorcycles inside the walls to a parking lot provided by the hotel. Their van took us and our luggage to our rooms from there. Everything was a smooth and seamless operation. The accommodations were top notch as were the...

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Thank tjanderson5
BW_hotel_donjon, General Manager at BEST WESTERN Hotel le Donjon, responded to this review
Google Translation

Cher Client, Je tiens tout naturellement à vous remercier pour la gentillesse de votre témoignage. Nous sommes ravis de voir...

Cornwall, United Kingdom
Reviewed 20 July 2013

Without doubt the best hotel we stayed in during our two week visit to France. The arrangements for parking our car worked like clockwork, and the secure parking was well worth paying the extra money. All the hotel staff were extremely helpful, and a surprise room upgrade (in the main building) was much appreciated along with a little surprise birthday...

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Thank KernowTravellers10
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, Thank you for sharing with us your feeling about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We...

East Sussex
Reviewed 18 July 2013

Situated right in the middle of Carcassonne, this hotel is in a great place for wandering. Our room (number26) was very nice, although it was a bit dark at certain times ( I do not mean at night). It had unusually more than one chair to sit on. It was also in the main hotel building, some rooms are in...

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Thank Horseeye
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one....

Nenagh, Ireland
Reviewed 18 July 2013

Walking into this hotel was like walking back in time but with modern day comforts! It is the perfect place to stay if you want to truly experience the antiquity and magic that is La Cite. The friendliness, efficiency and helpfulness of the staff was outstanding. We had a room at the end of the garden from which I could...

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Thank mcashen1
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review on TA. We are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a...

stoke-on-trent
Reviewed 17 July 2013

The Hotel Le Donjon is one of the very best places we have stayed in and certainly the best location wise. It is within the walled Cite, a world heritage site.The staff were second to none and could not have been more helpful, efficient and friendly. We stayed in room number 4 of the main building, where the reception is,...

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Thank PETER F
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
Google Translation

Cher Client, Je tiens tout naturellement à vous remercier pour la gentillesse de votre témoignage. Nous sommes ravis de voir...

Reviewed 17 July 2013

We stayed here in the annex building on June 29. We had 2 rooms for our family of 4 (2 single beds in each) as the other rooms were booked up by the time we started planning our carcassonne accommodations. Regardless, I found the annex to be fine and peaceful and the hotel (and annex) to be situated in a...

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Thank Ryes
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review on TA. We are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a...

Melbourne, Australia
Reviewed 15 July 2013

The hotel consisted of two buildings - we stayed in the newer part of the hotel which was located within the walled city. Our room was large and well appointed and included a small outdoor sitting/eating area. Free exterior, semi secure car parking is available outside the city walls with free transport to the hotel. Breakfast is expensive - use...

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Thank Chez549
BW_hotel_donjon, Manager at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer, Thank you for taking the time to let me know about the different aspects of your stay with us, which I read with much attention. Comments from our clients are one of the best means for us to improve our service and to increase guest satisfaction. I have noted your remarks about the reception clerck and I have...

Cuers
Reviewed 13 July 2013

I am French and stayed there with my 3 Irish Friends for 3 nights at the begining of July 2013. First off all I was upgraded in order to be near my other friends, so thank you. I just want to say the hotel is in a great location and I really liked the decor. The staff was really good...

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Thank Veronique M
BW_hotel_donjon, Propriétaire at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review on TA. We are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a...

Adelaide, Australia
Reviewed 11 July 2013

Came into Carcassonne via a late evening train at 10.30pm. We called the morning of our arrival after we learned that the porters from the car park knock off at 10pm. They assured us that at this hour the taxi's would be allowed up the the hotel. We had to drag our luggage to the taxi stand around 100 meters....

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Thank thewrens2013
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one....

Miami FL
Reviewed 5 July 2013

Great spot. They offer parking right outside the wall and get you to the hotel via a small shuttle. This stop is a no-miss for anyone going to France- the town is a UNESCO site. Rooms clean. Walk the town for shopping and restaurants. Lots of wine bars also nearby. Spent only 1 night but an evening well spent. Again...

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Thank countconti
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one....

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: ₹ 7,993 - ₹ 13,762 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Luxury Hotel in Carcassonne
#3 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Questions? Get answers from BEST WESTERN Hotel le Donjon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms 42 or 43”
SamCyberFairy, 14 Feb 2017 | Read review
“Quiet, large room on the 2nd floor.”
748suea, 15 Nov 2016 | Read review
“At the back - quieter”
LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
Lady-of-Chalet, 1 Nov 2016 | Read review
5 of 5