We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Carcassonne Porte de la Cite

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Carcassonne Porte de la Cite
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

1,381 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 524: English reviews
Start your review of Mercure Carcassonne Porte de la Cite
 Click to rate
Reviewed 1 week ago via mobile

Ideal location, 5 mins walk from the castle and 15 from the new town, with free parking. Helpful and friendly staff who gave great recommendations of where to go in the town. Room was clean with great view of the castle.

Thank Ed S
Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

We reside in Indonesia and took the opportunity while visiting our family in South of France to go to Carcassonne. We booked three nights in the Mercure due to the hotel proximity of the cite and free on site parking. We booked a full price Privilege room with free breakfast, no choice at the reception to where we would have...

Thank world1951
Reviewed 1 January 2017

We were upgraded to privilege rooms as members of Accor fidelity cards. Excelente location, sympathetic staff, and a great breakfast, with many options of breads, sides, fruits, yogurts and juices. I do recommend!

1Thank Ana Cristina D
Reviewed 30 December 2016 via mobile

Great location very close walking distance from old city. Quite small rooms but all included including big shower, super TV screen. Clean room, excellent bed (bravo!) Small windows overlooking parking if you take the standard room, but fine if late arrival. Free parking(s) Special mention to the breakfast which is very good, in a nice room and a lady with...

1Thank Vincent J
Valbonne, France
Reviewed 21 December 2016

A comfortable hotel closely situated to the medieval fortress at Carcassonne. The rooms are comfortable and clean but relatively basic. We did not eat dinner in the hotel but the breakfast was good. The service was friendly and helpful.

1Thank Simon T
Brisbane, Australia
Reviewed 30 November 2016 via mobile

If you're looking for the best hotel to visit the medieval city of Carcassonne from then this is it. Situated right beside the main entrance to "la cite", it's an easy walk in. Nice, clean and tidy rooms with all the modern comforts you'd expect. Another big bonus we found was the ample secure parking at the hotel. (And this...

3Thank SGB81
St Ives, United Kingdom
Reviewed 20 November 2016

Review collected in partnership with Accorhotels.com
2Thank 59philbow
Reviewed 16 November 2016

We stayed for one night as part of a group coach tour. We wished that we could have stayed longer - this hotel's character, architecture and surroundings were a welcome change from the usual budget hotels that our group stayed in prior to arriving in Carcassonne. To our disappointment, we weren't there long enough to try out the pool. The...

2Thank Arlene D
London, United Kingdom
Reviewed 11 November 2016

Typical small French rooms but quite adequate and a good bathroom with shower and bath and reasonable hanging room but clothes. Breakfast was very good with a good choice of food and fresh orange juice. We didn't eat in the restaurant but fellow travellers reported the food as good even if the service when busy was slow.

Thank CJT007
Canterbury, United Kingdom
Reviewed 2 November 2016 via mobile

We were offered the Mercure Carcassonne Porte de la Cite as an option for our holiday package.Location is excellent,only a 5 minute walk to the main gate.The rooms are on the small side but were clean and clean towels every day for our 5 day stay.Very little room for storage of your clothes.Drink making facilties provided.Free WiFi available. Staff pleasant...

1Thank papabear1946
Alain D, Responsable relations clients at Mercure Carcassonne Porte de la Cite, responded to this review

Dear papabear1946 Thank you for the letting us a review of our hotel! We are glad that you enjoyed your stay. Just have to know for a next time that we have Superior room (around 30 square meters) in our hotel and i will be sure that this kind of room will respond exactly at what you expect for (more...

404 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (254)
Room/Suite (48)
Hotel & Grounds (35)
Pool/Beach Area (6)
View from Room (23)
Dining (16)
Bathroom (22)
Videos (1)
Other (103)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

All TripAdvisor Photos (128)
Pool (16)
Dining (18)
Standard Room (44)
The Hotel (50)

Management photos: Courtesy of the property manager

All Management Photos (22)
Dining (3)
Hotel & Grounds (4)
Pool/Beach Area (1)
Room/Suite (6)
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Carcassonne hotels
0.5 km away
BEST WESTERN Hotel le Donjon
0.6 km away
Hotel de la Cite Carcassonne - MGallery Collection
0.2 km away
Hotel du Chateau
Hotel du Chateau
#4 of 39 in Carcassonne
711 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Hotel du Pont Vieux
Hotel du Pont Vieux
#3 of 39 in Carcassonne
355 reviews
1.0 km away
Hotel des Trois Couronnes
Hotel des Trois Couronnes
#11 of 39 in Carcassonne
564 reviews
0.2 km away
Hotel Montmorency
Hotel Montmorency
#8 of 39 in Carcassonne
734 reviews
Show Prices
Show Prices
Show Prices


  • Restaurant
  • Free Parking
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 

Additional Information about Mercure Carcassonne Porte de la Cite

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: ₹ 6,566 - ₹ 12,073 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne Porte de la Cite 4*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Hotels.com, Booking.com and ACCOR so you can book your Mercure Carcassonne Porte de la Cite reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Hotel Style:
#1 Family Hotel in Carcassonne
#4 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Carcassonne Porte de la Cite staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Mercure Carcassonne Porte de la Cite staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All seemed acceptable”
 of 5 bubbles majorcolinr, 20 Oct 2016 | Read review
“Prestige rooms have free minibar and other advantages, probably not worth paying extra”
 of 5 bubbles Wrightreverend, 20 Oct 2016 | Read review
“Don't go for basic standard rooms, uncomfortably small and basic.”
 of 5 bubbles Pawsforthought5, 1 Oct 2016 | Read review
“Ask for room facing la Cite”
 of 5 bubbles Maharg2013, 29 Sep 2016 | Read review
“Can't think of anything”
 of 5 bubbles jthain58, 29 Sep 2016 | Read review
5 of 5