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    Mercure Carcassonne La Cite Hotel

    18 rue Camille Saint Saens, 11000 Carcassonne Center, Carcassonne, France
    011 33 4 86 06 99 62
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    28/1/2018 29/1/2018
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     3 people are viewing this hotel
    US$ 131
    US$ 121
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    US$ 121
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    Traveller (321)
    Room & Suite (143)
    Dining (55)
    Overview
    • Excellent30%
    • Very good49%
    • Average16%
    • Poor4%
    • Terrible1%
    Travellers talk about
    “old city” (90 reviews)
    “privilege room” (22 reviews)
    “walled city” (44 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
    Offers from Mercure Carcassonne La Cite Hotel
    Special Offer: 2 nights = up to 40% off
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (1,579)
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    1 - 5 of 589 reviews

    Reviewed 2 weeks ago via mobile

    The 2/5 rating does not adequately reflect accommodation. This would rate 4/5. Tea and coffee making facilities were lean. 2 milk capsules, no EBT and no instant coffee. 2 paper cups, otherwise, quiet, comfortable and clean. However the food would unfortunately barely rate 1/5. If...More

    1  Thank Glenn R
    Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 1 week ago

    Dear Glenn R, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about your disastrous breakfast...More

    Hotel's Favourite
    Reviewed 3 September 2017 via mobile

    Me and a friend stayed in a twin room at Hotel Mercure for 3 nights. The hotel is in an excellent location and is just a few minutes walk (uphill in part) from the historic old town. The room was just as we needed, good...More

    Thank jenn93
    Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 6 September 2017

    Dear Madam, Sir We very much appreciate your comments regarding your stay at the Hôtel Mercure Carcassonne la Cite. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests...More

    Reviewed 2 weeks ago

    The hotel is ideally located close to city center. The staff is very welcoming and we were upgraded in privilege room! The dinner at the restaurant was very good. One of the two waitress was very kind, the other one missed commercial fiber. Unfortunately, my...More

    Thank orcc60
    Reviewed 3 weeks ago

    This hotel is less than a 5 min walk to the old walled city, has free parking and in a Premium Room has a check out time of 12 noon. Rooms are a good size, are very clean and have comfortable beds. Shower pressure is...More

    Thank Trailertroll
    Reviewed 12 November 2017

    We booked to stay in this hotel with two our of friends for a birthday celebration. We had e-mailed ahead to ask for a nice room for our friend celebrating her birthday. Upon arrival after 3pm we were told our rooms were not ready, this...More

    Thank Natalienikita28
    Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 21 November 2017

    Dear Natalienikita28, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne la Cite. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that this problem...More

    About
    Amenities
    • Top amenities
    • Restaurant
    • Free Parking
    • Room Service
    • Pool
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Pool
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$ 94 - US$ 188 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Family Hotel in Carcassonne Center
    • #5 Luxury Hotel in Carcassonne Center
    • #6 Romantic Hotel in Carcassonne Center
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 80
    • Reservation Options
    • TripAdvisor is proud to partner with Accorhotels.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your Mercure Carcassonne La Cite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • France >
    • Occitanie >
    • Aude >
    • Carcassonne >
    • Carcassonne Center
    • Also Known As
    • Mercure Carcassonne Porte De La Cite Hotel Carcassonne
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    Traveller (321)
    Room & Suite (143)
    Dining (55)
    Pool & Beach (26)
    Hotel & Grounds (224)
    Bathroom (33)
    Nearby
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    Ask a question
    Questions & Answers
    Inchconnachan
    28 November 2016|
    AnswerShow all 11 answers
    Response from jthain58 | Reviewed this property |
    Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I... More
    0
    Votes
    Shacjs
    23 May 2016|
    AnswerShow all 3 answers
    Response from Alain D | Property representative |
    Hello there, The train station is 10 minutes driving by car.
    1
    Vote
    Google Translation
    geogeni
    29 November 2015|
    AnswerShow all 2 answers
    Response from Alain D | Property representative |
    Nope, the ones located on the second floor do have one.
    0
    Votes
    Google Translation
    Room Tips
    "Upper floor"
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    "Request a room looking out onto La Cite."
    Read review
    "I am not sure that there is such a thing as the rooms are small"
    Read review
    "Choose a different hotel"
    Read review
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