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Mercure Dartford Brands Hatch Hotel & Spa

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Mercure Dartford Brands Hatch Hotel & Spa
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610 Reviews from our TripAdvisor Community

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Showing 598: English reviews
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Rainham, United Kingdom
Reviewed 3 days ago NEW

A pleasant stay again but similar staffing issues to previous visit. The hotel appears to mid refurbishment when we went which was welcome after out previous visit as the rooms were better presented.. Staff were very good and changed a room for our parents to the ground floor when requested. The breakfast was good and staff there very attentive. Where...

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Helpful?
Thank colin g
Maidstone, United Kingdom
Reviewed 5 days ago NEWvia mobile

The restaurant service is really poor and slow. Even if the restaurant was not busy at all (almost 10/12 tables to be served) we waited for the welcome and sitting (about 5 minutes), we waited a long for a two course menu only (we finished in 2hrs) and we waited for the bill (45 minutes then I decided to go...

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Helpful?
Thank paocavallo
Management response:

Dear Guest, I am very sorry to hear that we did not welcome you at our Restaurant up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 6 days ago NEWvia mobile

First of all let me start with I hate complaining or having to give bad reviews but I have to be totally honest in my review. I went for a overnight stay with my sister in law as I hadn't had a night away from my 3 year old so our husbands treated us..We arrived about 1.30 and check in...

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Helpful?
Thank Louelim
Management response:

Dear Guest, I am very sorry to hear that we did not host you up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 1 week ago via mobile

The hotel is nice. The rooms and staff on the front desk etc were also great. The restaurant food is not good at all. I'm surprised it was served. Huge amounts of money spent in this hotel on rooms for my customers, lots of money at the bar yet my team complained about their food on Tuesday night, ours was...

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Helpful?
Thank Lee K
Management response:

Dear Guest, I am very sorry to hear that we did not host you at our Restaurant up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 1 week ago via mobile

I stayed at this hotel on Monday night and absolutely loved it. Wonderful staff, anyone I encountered were polite and attentive. The racing bar was incredible, great atmosphere. Whilst I did not use the leisure facilities, these too looked incredible. Thank you!

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Helpful?
Thank Aaron B
Reviewed 1 week ago via mobile

We had a very nice stay. The room was clean and spacious. The pool is lovely...if a little cooler than expected, however that is personal taste. The breakfast was excellent. Pleasant and comfortable - happy with our visit.

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Helpful?
Thank Finesilver1
Management response:

Dear Guest, Your kind words are more than appreciated! Have a great day. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Watford, United Kingdom
Reviewed 1 week ago via mobile

Spa weekend. 1. Times for spa treatments not the same as booked through spabreaks.com. obviously no communication between the two companies. Luckily i checked otherwise we would have missed one of our treatments. 2. FIrst treatment booked was prior to check in time. Luckily there was a room available but on check out overheard receptionist informing other guests rooms not...

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Helpful?
Thank jinnes1
Management response:

Dear Guest, I am very sorry to hear that we did not host you up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

London, United Kingdom
Reviewed 1 week ago via mobile

Have just eaten at this Hotel with a group of friends. I ordered a Gourmet Burger priced at £13.50. Gourmet couldn't be further from the truth. One piece of lettuce (halved - is this due to the recent shortage?) 2 small rings of raw onion. 2 cornichon. The quality of meat was poor with a piece of bacon on top...

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Helpful?
1Thank MusicGuy84
Management response:

Dear Guest, I am very sorry to hear that we did not host you up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Reviewed 2 weeks ago via mobile

I know other travellers who have stayed here and found the hotel good so maybe I had a bad day. First things first, had to queue to check in. Not long admittedly but when other staff are standing chatting while customers queue it's not good enough. The room was large if. Bit dated decor wise. Bed was comfortable. Door squealed...

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Helpful?
Thank Michael M
Management response:

Dear Guest, I am very sorry to hear that we did not host you up to your expectations. Would you be able to contact me directly on my email: ha0i7-om@accor.com that I can personally look after your feedback? This is more than appreciated. Kind regards, Adrian Adrian Charowski Rooms Division Manager

Gravesend, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed at this hotel for one night on the 29th January. We arrived about 16:30 and check in was very quick as you are given the option to check in online prior to arrival. We were also able to book a table for dinner at this time. After dropping bags off at the room (which was lovely!) we went...

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Helpful?
Thank cxgirirgjpregoywyfk
Management response:

Dear Guest, Comments like yours make us so proud of our hotel! Thank you for creating such big smiles on our faces this morning. Kind regards, Adrian Adrian Charowski Rooms Division Manager

139 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Dartford Brands Hatch Hotel, part of Accor Hotels, is surrounded by beautiful Kent countryside, yet easily accessible from central London, and just minutes from the M25. Located alongside the legendary motor-racing circuit, The Brands Hatch Hotel is the ideal choice if you're attending a motorsport event, and perfectly placed for visiting Kent's superb countryside, castles, major retail parks and other attractions. ... more   less 

Additional Information about Mercure Dartford Brands Hatch Hotel & Spa

Address: | Brands Hatch, Dartford DA3 8PE, England (Formerly Mercure Dartford Brands Hatch Hotel)
Region: United Kingdom > England > Kent > Dartford
Price Range: ₹ 4,257 - ₹ 15,360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Dartford Brands Hatch Hotel & Spa 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Thistle Brands Hatch Dartford
Brands Hatch Hotel
Thistle Brands Hatch Hotel Dartford
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Dartford Brands Hatch Hotel & Spa staff and other travellers.
9 questions
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Questions? Get answers from Mercure Dartford Brands Hatch Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a refurbished room”
 of 5 bubbles brucel712, 26 Nov 2016 | Read review
“There is no lift and quite a few stairs if you have any mobility problems make sure you get a ground floor room”
 of 5 bubbles 202JulieS202, 9 Nov 2016 | Read review
“Book a superior room”
 of 5 bubbles B4576PQsarahl, 7 Nov 2016 | Read review
“Side rooms are better as the car park does get a little bit noisy first thing.”
 of 5 bubbles jonw528, 11 Oct 2016 | Read review
“Check if there are any functions planned during your say. If so find another hotel”
 of 5 bubbles davido332, 4 Oct 2016 | Read review
5 of 5