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Booked a room for a colleague for tonight, within 5 minutes he called back to advise he would not be able to stay, called Hotels.com who I booked with 8 minutes after making the booking, he called the hotel to request refund, they advised they...More
After reading some of the quite scathing reviews on here after my partner booked the hotel for a weekend stay for my birthday I was more than a little apprehensive. But I have to say there was nothing wrong with the hotel or the staff...More
Response from Grange M, Manager at Grange Moor HotelResponded 4 weeks ago
Thank for taking the time to leave us a review, we really do appreciate your positive comments and we hope you had an enjoyable birthday.
I'm glad you found the hotel and staff pleasant and your room and bathroom comfortable and clean, if...More
We stayed for our wedding night. The concierge briefly explained where our room was and after a confusing walk we managed to find it. The corridors had a strange smell to them! Our room was extremely dated with limited facilities, the shower water pressure was...More
1 Thank shgiles
Response from Grange M, General Manager at Grange Moor HotelResponded 15 August 2018
Thank you for taking the time to write your review, I'm disappointed that your stay was less than satisfactory.
Our reception team always offer to show the guests to their rooms and assistance with any luggage, as we are not a purpose built...More
This small hotel is local to us and we have stayed many times but not recently. We telephoned less than an hour before to check availability for Sunday lunch and the receptionist couldn't have been more helpful. The food was really good and the staff...More
I can't thank the staff enough for their kind hospitality at this hotel.
Had a great king size room facing the gardens.
My room was comfortable and I had my own en suite large shower room.
The staff were very helpful in ensuring I enjoyed...More