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Hilton Maidstone

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Hilton Maidstone
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1,376 Reviews from our TripAdvisor Community

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Showing 1,318: English reviews
Derby, United Kingdom
Reviewed 15 March 2016

Very nice hotel - we booked for a 2 night family stay with breakfast and really enjoyed it. The breakfast each day was very good and the staff were very friendly and helpful. The one issue I would say needs to be addressed is the Welcome Letter for HHonors members.. It said that children under 10 ate free from the...

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Helpful?
Thank IanDunn2013
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear IanDunn2013, Thank you for taking the time to share your positive experience staying in the Hilton Maidstone. I am pleased to read that you “really enjoyed” your two nights with us. I am sorry for the mix up with the HH letter, this standard has only changed few days ago and we obviously were slow off the mark, please...

Dartford, United Kingdom
Reviewed 15 March 2016

Everything from arriving at the hotel to leaving. We always enjoy our time, the staff are great and nothing is to much trouble. The hotel is in a great location for us traveling to see family so we stay at least every other month for a ;long weekend. We look forward to our next visit soon. Thank you to all...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Darren W
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Darren W, Thank you for taking the time to compliment the Hilton Maidstone and indeed thank you for your continued preference. I am delighted to read your review, particularly that you find the team “great”. We look forward to welcoming you and your family back again. Regards, Leonardo Gagliano Hotel General Manager

London, United Kingdom
Reviewed 13 March 2016

The hotel was very comfortable with a lot of space. We didn't eat dinner there, however breakfast and lunch was delicious with a large pool and hot tub. However, the pool was quite dirty and when we went to visit, I came across some blood or some sought of stain on the floor. The pool could have been kept cleaner.

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Helpful?
1Thank Bella C
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Bella C, Thank you for your review and constructive feedback. I am glad that you found our hotel “very comfortable” and “breakfast and lunch delicious”, nevertheless I am sorry for the bad impression caused by the stain on the poolside, I am sure was nothing to worry about, as our club is a multi award winning facility, which holds...

Greater London, United Kingdom
Reviewed 13 March 2016 via mobile

Although the spa was good, the whole place is let down by its shabby, dated appearance. No air con, poor tv reception, lamps that have come straight out of the nineties and a shower that looks as though it was fitted at the same time. The food was very poor. The vegetable enchiladas being one of the worst meals I...

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Helpful?
1Thank Paul O
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Paul O, Thank you for your constructive feedback. I am sorry to read that you did not enjoy your stay, please accept my apologies for that and the shortfalls in quality of food you described, your comments have been discussed with our head chef for retraining to be carried out. Regarding our decoration, please note that we are currently...

Reviewed 12 March 2016 via mobile

Every so often I travel to Maidstone for a meeting with around 100 people, it is always extremely busy, not enough room in the car park and then when you do eventually find a space the foyer and bar are packed out too. That being said moving to the conference rooms you have a small bar that never seems to...

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Helpful?
Thank Sam M
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Sam M, Thank you for your constructive feedback. I am glad that “in fact you quite enjoyed your stay”, but sorry that there were few things that did not meet your expectation. Our 350 parking spaces for 146 bedrooms are generally enough to accommodate our guests, however I am sorry you were inconvenienced looking for a space in the...

Maidstone, United Kingdom
Reviewed 9 March 2016

Afternoon tea was nice except the scones were inedible as they were very dry.so I was offered 25% discount on my drinks bill.so with the discount it was £8.25 for a large glass of wine and a small lemonade,which I thought was very expensive. Overall if I had paid full price for the food and not used my groupon voucher...

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Helpful?
Thank kazian_11
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear kazian_11, Thank you for your constructive feedback. I am glad you found your afternoon tea “nice” and the staff “very good” but I am sorry that not everything was perfect. Following your feedback we changed our procedures and now ask guests if the warm scones should be brought together with the sandwiches or kept warm in the kitchen until...

Sittingbourne, England, United Kingdom
Reviewed 8 March 2016

Well located, comfortable hotel. Breakfast included and very tasty with lots of options. Hot/cold buffet. Rooms could do with updating. Good size pool with sauna/jacuzzi. Try and get in before all the kids!

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Helpful?
Thank Lizzie L
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Lizzie L, Thank you for taking the time to compliment the Hilton Maidstone and offer your constructive feedback. I am glad overall you enjoyed your stay and can assure you that all of our rooms and corridors are currently being updated. We look forward to welcoming you again. Regards, Leonardo Gagliano Hotel General Manager

Shepley, United Kingdom
Reviewed 1 March 2016 via mobile

Well the rooms are larger than average but like a lot of Hiltons built to the motorway model layout looking very tired. Hotels now are providing smart TVs allowing the traveller a wide entertainment package blocking Film4 etc just irritating to force you to use pay tv. Have they not learned that there are other devices which can be used...

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Helpful?
Thank RiojaRevenger
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear RiojaRocks, Thank you for your review and constructive feedback. I am sorry that we did not meet your expectations, I assure you that you have been heard and your comments will help guide future investment in our constant pursuit for improvement. Currently we are painting all public areas and all bedrooms bathrooms, we also recently have doubled our WiFi...

Manchester, England, United Kingdom
Reviewed 29 February 2016 via mobile

I arrived after a very long journey. Check in staff very pleasant and was given my room key. The corridor to my room was dirty and walls had big blogs of paint on them. Entered my room, went into bathroom and the bath had the last guests body hair still in it! Went back to reception to see if I...

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Helpful?
Thank 47Guest
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear 47Guest, Thank you for your review and constructive feedback. I am very sorry to read about the shortfalls in standards you came across during your stay, please rest assured that these have been discussed with the front office, maintenance and food & beverage departments for action and retraining to be carried out to address these issues. I do hope...

Aberystwyth, United Kingdom
Reviewed 29 February 2016

Fab stay, lovely staff, food was amazing. Plenty of free parking. Very central with a fantastic sports and spa complex. Would definitely stay again. Christmas tree was massive and very elegant. Beds very comfy.

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Helpful?
Thank Gareth W
LeonardoGagliano, General Manager at Hilton Maidstone, responded to this review

Dear Gareth W, Thank you for taking the time to share your positive experience staying in the Hilton Maidstone. I am delighted that you enjoyed all of our facilities, services and that the team was a highlight. Above all I am pleased to read you will be back, we look forward to welcoming you. Regards, Leonardo Gagliano Hotel General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 

Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Region: United Kingdom > England > Kent > Maidstone
Price Range: ₹ 5,121 - ₹ 8,671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent
Hotel Style:
#1 Green Hotel in Maidstone
#3 Luxury Hotel in Maidstone
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Maidstone staff and other travellers.
11 questions
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Questions? Get answers from Hilton Maidstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good Room on the ground floor!”
 of 5 bubbles CHARLOTTEG_11, 1 Jan 2017 | Read review
“dont go there!”
 of 5 bubbles Abirapp, 1 Jan 2017 | Read review
“Twin not linked”
 of 5 bubbles basilhoward, 30 Dec 2016 | Read review
“Avoid rooms closer to the reception & pool areas.”
 of 5 bubbles 220omololaa, 29 Dec 2016 | Read review
“room 155 away from main road and disabled facilities”
 of 5 bubbles 786AnthonyB, 28 Nov 2016 | Read review
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