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The Basingstoke Hotel

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1,085 Reviews from our TripAdvisor Community

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Showing 1,058: English reviews
Poulton Le Fylde, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed at the Basingstoke hotel with dog and wife, whist down checking looking at houses in the area. We've stayed in all kind of hotels from Mandarin Orientals, Conrads and high end boutique hotels to Holiday Inns and Airport hotels, so have a wide spectrum to judge on. Some of the reviews on the Basingstoke hotel are unkind and unjust....

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Helpful?
Thank theseventhcoming
Newquay, United Kingdom
Reviewed 1 week ago via mobile

Had another great stay at the Basingstoke hotel. The food and wine is good. The staff are friendly and helpful especially Antonio the bar man. Cheers. The rooms are comfortable and the WiFi works well. Buffet breakfast with everything you would want. Good location for shopping centre. But out of the way enough to be quiet. Perfect location if you...

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Thank Whippit1
London, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 2 nights and it really needs updating. It is faultlessly clean but old and worn. I had a room at the front of the hotel and during the night could be noisy as it overlooks the car park. On the plus side the bed was comfortable and had big fluffy pillows. I didn't eat dinner here as...

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Thank Claire197
MK UK
Reviewed 1 week ago

A pleasant hotel with a comfortable bed, the floorboards creaked a bit so I felt a tad sorry for whoever was in the room below me. The bathroom was OK, although it took a while for the hot water to get hot but once it did get hot it was OK. The cistern had an air lock which made what...

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Thank BritishTraveller123
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear BritishTraveller 123 Thank you for taking the time to share your experience on Trip Advisor about your recent visit to our hotel. I am pleased to read your positive feedback regarding your stay. The hotel is currently undergoing a full refurbishment and points raised regarding floorboard will be addressed in this work. Due to the specification and size of...

Tadley, United Kingdom
Reviewed 2 weeks ago

My wife and I and friends stopped at this hotel for the New Year’s Eve dinner dance including a night’s stay. Although my wife had booked the rooms well in advance we found on arrival that we had not been put in adjacent rooms but in rooms some distance apart. Our room was spacious, warm and quite well equipped with...

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Helpful?
Thank Ian D
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear Ian D Thank you for taking the time to share your experience on Trip Advisor about your recent visit to our hotel. I am pleased to learn that New Year’s Eve dinner dance arrangement were up to your expectation. However, on behalf of our Resident DJ I would like to apologise that the initial music played were not appropriate...

Reviewed 2 weeks ago via mobile

We arrived on 23rd Dec as a convenient stop off on our journey to Cornwall for Christmas. Dog friendly hotel very close to M3. Apparently undergoing refurbishment but our room was very nice, very clean and comfortable. All the staff were welcoming, friendly and attentive. We ate in the evening and the food was tasty and nicely presented. Breakfast was...

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Helpful?
Thank Sheila F
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear Sheila F Thank you for posting a review of The Basingstoke Hotel following your recent visit. I am delighted to read such positive comments concerning your overall stay. Thank you also for your very kind comments concerning my staff, they will be so pleased that their efforts were so appreciated Thank you once again for your feedback and I...

Basingstoke, England, United Kingdom
Reviewed 2 weeks ago

Christmas Day lunch for 8 family. Very good .Entertainment for the children with prizes. Food was book, with a Buffet style help yourself. Usual fare for Christmas. The Beef was a little too rare for me,looked like a bloodbath on my plate and the server of the Beef had blood dripping off his gloves. Apart from that a good lunch.

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Thank Spud C
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear Spud C Thank you for taking the time to share your experience on Trip Advisor about your recent visit to our Conservatory Restaurant for Christmas Day Lunch. I am Pleased to learn that the Christmas Day Lunch arrangement were up to your expectation. I have also taken your feedback on board regarding the temperature of the beef served and...

Southampton, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here for one night and the check in staff member was friendly and efficient, I headed upto my room to find it roasting hot as the heating had been left on full power. Saunas are cooler, luckily the window opened to cool down. Tv was basic with flickering menu screen and limited choice of channels sadly remote wasnt functional...

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Thank Holtster89
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear Holtster89 Thank you for taking the time to share your experience on Trip Advisor about your recent visit to our hotel. I am concerned to learn of your disappointment regarding your stay at The Basingstoke Hotel. I would like to personally apologise as we didn’t meet your expectation this time. We are shortly to undergo a complete refurbishment programme...

Andover, United Kingdom
Reviewed 4 weeks ago via mobile

Arrived 19/12/2016 as part of a five man group, booked through Expedia so less than £60.00 per head (breakfast not included). Breakfast advertised at £17.95 was in fact £10.00 for residence. Supper fast check in and thorough explanation of amenities. Rooms were cleaned, note on bed from house keeper apologising for non-pressed sheets due to equipment failure. Rooms were warm/hot...

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1Thank rwelfare
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear rwelfare Thank you for posting a review of The Basingstoke Hotel following your recent stay. I am delighted to read such positive comments concerning your welcome at check in, your room and also your dining experience and we appreciate your comments. I hope that we can welcome you back to our hotel in the future. Yours sincerely, Vinay Malhotra...

Reviewed 4 weeks ago via mobile

Staff very helpful and friendly. Afternoon tea on groupon deal so very reasonable for what we paid. Tasty and worth the trip. The hotel looks dated and tired but clean. Would go again if an offer. Needs refurbishment.

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Thank Liz R
Vinay M, General Manager at The Basingstoke Hotel, responded to this review

Dear Liz R Thank you for posting a review of The Basingstoke Hotel following your recent visit. I am delighted to read such positive comments regarding your afternoon tea experience. I am also glad to read you positive feedback with regards to our staff, they will be so pleased that their efforts were so appreciated. We are currently undergoing a...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern hotel located 2 miles from Basingstoke station & 35 from Heathrow Airport. ... more   less 

Additional Information about The Basingstoke Hotel

Address: Black Dam Old Common Road, Basingstoke RG21 3PR, England (Formerly Hilton Basingstoke)
Region: United Kingdom > England > Hampshire > Basingstoke
Price Range: ₹ 3,983 - ₹ 8,133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Basingstoke Hotel 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Hilton Basingstoke Hotel Basingstoke
Hilton International Basingstoke
Basingstoke Hilton International
The Basingstoke Hotel Hampshire
Hotel Style:
#5 Luxury Hotel in Basingstoke
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Questions & Answers

Here's what travellers have asked, with answers from The Basingstoke Hotel staff and other travellers.
4 questions
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Glasgow, United Kingdom
over a year ago
over a year ago

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Questions? Get answers from The Basingstoke Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the ground floor... Beautiful”
 of 5 bubbles saundersmelanie, 13 Sep 2016 | Read review
“Quieter is always upstairs, better at the end of the hallway/corridor. The walls and floors seem to be like from a cardboard.”
 of 5 bubbles JayElectrics, 12 Sep 2016 | Read review
“Check when you book if any of the rooms have air Con and if you need a ground floor then ask when booking.”
 of 5 bubbles neilg970, 31 Aug 2016 | Read review
“Room 265 was awful.”
 of 5 bubbles EmmmaS, 29 Aug 2016 | Read review
“Large rooms on the 2 floor”
 of 5 bubbles DarlanFenili, 26 Aug 2016 | Read review
5 of 5
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