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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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#11 of 28 Hotels in Crawley
Certificate of Excellence
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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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496 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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Showing 492: English reviews
London, United Kingdom
Reviewed 17 February 2015

Staff was friendly. The room is very clean and the bed is very comfortable. A good short stay especially when one arrives late from Gatwick. Good value for money. Would recommend friends to stay at Premier Inn.

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Helpful?
Thank apmcby
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, I am very happy to read that you enjoyed your stay with us and I am delighted that you would recommend our hotel to others. We pride ourselves on providing each of our guests with a comfortable and enjoyable experience. Kind Regards Sian Taylor

King's Lynn, United Kingdom
Reviewed 14 February 2015

Stayed here again before an early morning flight from Gatwick last month. Although the hotel was undergoing refurbishment at the time of our stay, we were not disturbed and as usual slept soundly. Actually received a phone call from the hotel a couple of days before our stay to inform us of the on going works and a reminder of...

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Thank Dinger B
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you very much for your wonderful review, the Team and I really appreciate our guests leaving us feedback so that we know what we are doing well and areas in which we may need to improve. We look forward to welcoming you back in May and I am sure that you will find the newly refurbished rooms...

North Lincs
Reviewed 31 January 2015

We stayed here 1 night for an early gatwick flight as a family of 4. Room was great and beds v comfy.family room was on ground floor which was great . Ate in restaurant adjoining hotel and food was lovely and excellent value. Was a v cold night and chap on reception offered us additional heaters which was excellent.Have to...

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Helpful?
Thank charliemaine1bee
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, I am delighted to read your comments about your stay with us, I will be sure to pass on your kind comments to the Reception and restaurant team. I do hope that you chose us again in the future and we look forward to welcoming you back. Kind Regards Sian Taylor

Ipswich, United Kingdom
Reviewed 27 January 2015

Clearly freshly refurbished as room smelt of paint. We therefore spent the night with the window open which added to the noise factor being by Gatwick Airport. That said, the room was stunning, bright, large TV, sofa bed and huge comfy double bed. Bathroom spotless and all newly installed. We probably could have switched rooms but we were so knackered...

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Helpful?
Thank MidgetGemT
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Good Afternoon, Thank you very much for your feedback, I am sorry to hear that your stay was spoilt by the smell of paint. During the refurbishment we have used paint with the lowest odour/smell to avoid our guest's being affected during their stay. I am glad that you enjoyed the new room set up and decor, I hope that...

Ashford, United Kingdom
Reviewed 17 January 2015 via mobile

Had room 2 and 8 last night at this hotel. Room 8 is a family room and apart from the lack of a hairdryer (had to ask at reception as an empty space on the wall where it should have been) all facilities were clean but a bit tired. The bed was very comfortable. The entire top floor is shut...

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1Thank dannic
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Good Afternoon, Thank you very much for your feedback. I am pleased to read that you found that the rooms met your requirements for your stay. The rooms on the ground floor are now under refurbishment so the tired decor, furniture will be a thing of the past. However I would like to apologise for the Good Night Guarantee not...

Calais, France
Reviewed 13 January 2015

Once again the WiFi was not working! This particular hotel has very poor mobile signal inside and no room telephone so one feels fairly out of touch. On this occasion the WiFi was also not working all evening and this left us completely out of touch! We arrived at the hotel needing Internet connection in order to carry out some...

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Helpful?
Thank Mike T
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. Thank you for your feedback regarding Wi-Fi, please be assured your comments will be passed to our Marketing department. Once again thank...

London, United Kingdom
Reviewed 7 January 2015

Reached my expectations for my incredibly short stay. I was meeting family for dinner and then had to get to the airport in the early hours of the following day to drop our daughter off for her skiing holiday. Everything was great.

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Thank LitsaStJohns
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Good Afternoon, Its fantastic to read your review and see that you had a great experience with us here at Premier Inn London Gatwick Airport East. I really appreciate your honest feedback, I hope to welcome you back to the hotel in the near future. Kind Regards Sian Taylor Operations Manager

Cardiff, United Kingdom
Reviewed 5 January 2015

I have used this hotel several times as it is close to family. The hotel always has very friendly and welcoming staff. The rooms we had were as always clean and comfortable. I look forward to our next stay there in a few months time.

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Thank Julie C
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Good Afternoon, I am glad to read that you had another great stay with us! I do hope you continue to use us in the future. Next time you stay you will get to experience our newly refurbished hotel. Kind Regards Sian Taylor Operations Manager

Norwich, United Kingdom
Reviewed 29 December 2014

Service was excellent. Staff very friendly and helpful. Room clean and had all we needed. Comfortable beds, though the single beds could be better. The latter was mentioned to the staff on the front desk and sorted for the next night.

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Thank Mark H
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Mark, I am glad to hear that you enjoyed your stay with us at London Gatwick Airport East. It's also good to hear that you were happy with how we dealt with your complaint of the small beds in the room. I hope to welcome you and your family back here sometime in the near future. Kind Regards Sian...

Fareham, United Kingdom
Reviewed 24 December 2014

My wife and I were travelling to St. Lucia but had to visit South Gosdtone before travelling so booked two nights here in early December 2014. The room was clean and comfortable which is exactly what the label on the tin says. The restaurant in the pub next door was excellent value for money and both proved to be the...

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Helpful?
Thank MaltaKid
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Thank you for your review. It's great to see that we met your expectations and that you enjoyed the comfort of the room during your stay. I will also pass your comments on to the Parsons Pig about your dining experience. I do hope you enjoyed your holiday in St Lucia and that we get to welcome you back here...

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: ₹ 3,745 - ₹ 6,044 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Premier Inn London Gatwick Airport East (Balcombe Road) Hotel Crawley, West Sussex
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift in the building.”
 of 5 bubbles denandmark, 21 Nov 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, 8 Nov 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, 24 Sep 2016 | Read review
“Not the disable room”
 of 5 bubbles kennypbridge, 20 Sep 2016 | Read review
“rooms at the back are a little quieter”
 of 5 bubbles 21ginap, 27 Aug 2016 | Read review
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