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Arora Hotel Gatwick / Crawley

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Traveller (462)
Room & Suite (297)
Dining (97)
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Overview
  • Excellent52%
  • Very good33%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“palm bar”(71 reviews)
“west wing”(28 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (2,808)
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2,682 results
Traveller rating
1,379
891
271
84
57
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LanguageEnglish
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1,379
891
271
84
57
Show reviews that mention
All reviewspalm barthe underground car parkwest wingtrain stationno lifttrouser presstown centrespecial thanksdirect accessshuttle servicereception staffbooked this hoteldays parkingpre flightstayed here for one nightan overnight stayfollowing morning
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1 - 5 of 2,682 reviews
Reviewed yesterday

This hotel is not too far from Gatwick airport and has a shopping mall within walking distance, and so is in a very good location. The staff are very friendly and helpful. The room was very clean. We had dinner in one of the restaurants...More

1  Thank helbix
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded today

Dear Guest, Thank you for sharing your feedback following your stays with us recently as well as for your loyalty. I am glad that you found the rooms to be very clean as well as recognizing our staff as helpful and friendly, we consider them...More

Reviewed 3 days ago

Just visited the Arora for a birthday treat. The service we received was fantastic, the staff were very attentive and knowledgeable without being intrusive. But without a doubt the highlight of the evening was the food. Every dish was presented beatifically and the taste was...More

Thank Marie C
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for the fantastic review regarding your recent stay with us. I am delighted that you experienced the hotel team to offer sincere caring service, our guest interaction and satisfaction is paramount in all we do to ensure satisfaction. Your feedback will...More

Reviewed 3 days ago

Excellent location right in town and next to the train station which you can’t hear. The staff were attentitive, friendly and helpful. By far the standout was the food in the Grill. Such attention to detail in looks and flavour, the meal was exceptional without...More

Thank Gazpacho S
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for your remarkable review. I so much agree that it is always the people that make the difference, and I am honored and proud to have such a passionate and professional team here at Arora Gatwick/Crawley Hotel. They are not here...More

Reviewed 6 days ago via mobile

Stayed here Monday to Friday last week. Now here again for the same period this week. The hotel itself is good. Breakfast is everything you would want. Gym could use some updating and TLC. The benches have a dangerous wobble on them and need screws...More

Thank grichard1986
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I was disappointed to read that your experience on your last visit did not meet your expectations. We are regularly praised for delivering excellent service but it...More

Reviewed 1 week ago via mobile

Came in for a meeting and was served by Mattheusz. Very friendly and had quite the pleasant chat with him who was more than happy to assist me! Overall, very nice hotel, with great food, nice outside area and plenty of parking.More

Thank Viq H
Response from Baly S, General Manager at Arora Hotel Gatwick / CrawleyResponded yesterday

Dear Guest, Thank you for your wonderful review. I am thrilled to hear you experienced our 5 star customer service from our team. We strive to provide excellent customer service and I am pleased this was recognized. I will pass on your kind words to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$ 78 - US$ 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#7 Family Hotel in Crawley
#11 Business Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 78 - US$ 147 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#7 Family Hotel in Crawley
#11 Business Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (462)
Room & Suite (297)
Dining (97)
Pool & Beach (1)
Amenities (82)
Business Centre & Event Rooms (11)
Questions & Answers
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Cathy L
19 February 2018|
AnswerShow all 2 answers
Response from Josh A | Reviewed this property |
Lazy
0
Votes
Russ E
10 February 2018|
AnswerShow all 4 answers
Response from GlynisHowgego | Reviewed this property |
Yes - it's £10 a night in the hotel. There is free parking outside the hotel but spaces are limited and it seemed to be first come first served
0
Votes
Pandaman2008
28 January 2018|
Answer
Response from sjcsystems | Reviewed this property |
It takes around 47 minutes one way from Crawley to Chichester. Best for you to check on the National Rail website for exact times. The service is very frequent.
1
Vote
Room Tips
"Our room was fine"
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"MMM maybe a different hotel..."
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"Do Not take a room overlooking the Railway!"
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"All rooms are good"
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