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Courtyard London Gatwick Airport

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Courtyard London Gatwick Airport
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2,268 Reviews from our TripAdvisor Community

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Showing 2,173: English reviews
UK
Reviewed 4 days ago NEWvia mobile

A basic hotel such as this has one main job to do, basically provide a comfortable bed and a peaceful nights sleep. Sadly we got neither here and would have been better to have saved our money and got up early and driven to the airport. We had booked a king room but ended up with 2 Queen beds. No...

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Helpful?
Thank Vinny-The-Kid-UK
Bath, United Kingdom
Reviewed 4 days ago NEW

Make no mistake this is in no way your usual Marriott and it is very clear once you arrive this is some kind of cheap version designed to take on budget hotel chains, food was appalling, beds really cheap and thin. the staff struggled to communicate in English.

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Helpful?
Thank mghseq
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, The Courtyard brand is one of 18 different brands within the Marriott family of hotels. The Courtyard brand is what Marriott calls a limited service hotel. The mattresses are no different then what you would find in a Marriott branded hotel and is provided by Hypnos who is the largest provider of hotel beds to the industry in...

Rayleigh, United Kingdom
Reviewed 6 days ago NEW

We stayed at the Courtyard Marriott the night before our flight to Lapland and the hotel staff were all polite and professional. Dinner was expensive but we expected that as we'd stayed here before. Drinks at the bar were exhorbitantly expensive even for an airport hotel. Included in our deal was 5 nights' parking with Maple Manor. The main focus...

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Helpful?
Thank Jim T
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your time providing some feedback in regards to your recent stay with us. I am sorry you find our prices expensive, but I can assure you that we are very competitive compared to our competition. Please accept our apologies for the Maple Manor clerk being too aggressive in selling meet and greet on your return...

Trinidad
Reviewed 1 week ago via mobile

Excellent staff, great food, good facilities, clean environment and awesome rooms pretty much describes this establishment. Would love to return here in the near future. I will be sure to recommend this hotel to my friends and colleagues.

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Helpful?
Thank Avidesh S
Ruislip, United Kingdom
Reviewed 1 week ago via mobile

We found this hotel last year when travelling as a family. It is conveniently located 5 mins from South Terminal and walkable. Generally the prices are very competitive, especially with the parking package they offer. The hotel is clean and the rooms are comfortable. Surprising how quiet the room is considering how close the planes are when you look out...

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Helpful?
Thank Garyhamilton
Stanstead Abbotts, United Kingdom
Reviewed 1 week ago

This is a great hotel for the airport, if you are in a rush and can't wait for the bus it’s a short walk. (10-15 mins) Nice bar area which serves food, nice rooms. if you park and stay upgrade the room for about £12 well worth it.

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Thank georgecassidy
London, United Kingdom
Reviewed 1 week ago

A very pungent, quite horrid smell in the reception area of the Marriot. We stayed on Christmas Eve, however we had been at the Marriot in September and the same awful smell penetrated the whole of the reception area. We ate on Christmas Eve and could smell it from the bar area. Unfortunate but the Marriot should ask others for...

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Helpful?
Thank Sam907
Dundee
Reviewed 1 week ago

i do like a marriott. but this one seems to have lost it's way. It new and modern but feels a little dirty. there is an over riding smell of cleaning products. The staff all seem a little confused and disinterested. the biggest issue for me is there is no mobile signal. I have 3 devices on different networks and...

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Helpful?
Thank Grievesydee
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for your comments following your recent stay at the Courtyard Gatwick. We have taken note of your feedback and it helps us to try to maintain and improve on the quality we provide for all our guests. The hotel is very well insulated to keep the airplane noise out, the negative effect is that it also...

Wells, Maine
Reviewed 1 week ago via mobile

This hotel doesn't feel like a Marriott- It feels like a cheap airport hotel that nickels and dimes for everything. The poor staff appear so overworked but do their best. If I was a Marriott exec, I'd dump this property, rather than tarnish my brand. It's a very high turnover, basic property, not suitable for anything longer than a one...

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Helpful?
Thank Simon C
Heinz S, General Manager at Courtyard London Gatwick Airport, responded to this review

Dear guest, Thank you for taking the time to provide some feedback on your recent stay. I am sorry to read that we did not meet your expectations. We do fully comply to Marriott standards as a Courtyard brand and are regularly audited. Only 3 months ago we upgraded to the latest Marriott internet requirements and now have the fastest...

London, United Kingdom
Reviewed 1 week ago via mobile

We stayed here prior o an early morning flight and we booked a room and parking for 13 days. The cost was a little more than the valet parking would have been. It turns out that the parking arrangements then ended up being with the same company that we normally use for valet parking anyway. The hotel itself is just...

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Helpful?
Thank Arnold L

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Settle in at a contemporary hotel retreat near Gatwick Airport. The Courtyard by Marriott London Gatwick Airport offers convenient, modern rooms and suites with easy airport access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Individual air-conditioning is offered in every room and suite at our hotel at Gatwick Airport, as are laptop safes, tea/coffee service and a dining table. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, the Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. Our hotel offers money-saving Park & Fly packages. ... more   less 

Additional Information about Courtyard London Gatwick Airport

Address: First Point Buckingham Gate | London Gatwick Airport, Crawley RH6 0NT, England (Formerly Courtyard by Marriott London Gatwick Airport Hotel)
Region: United Kingdom > England > West Sussex > Crawley
Price Range: ₹ 4,834 - ₹ 7,557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard London Gatwick Airport 4*
Number of rooms: 218
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Also Known As:
Courtyard West Sussex
Courtyard London Gatwick Airport Crawley, West Sussex
Hotel Style:
#8 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard London Gatwick Airport staff and other travellers.
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Questions? Get answers from Courtyard London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“close to airport - only stay here if desperate!”
 of 5 bubbles mghseq, 17 Jan 2017 | Read review
“upper floor rooms , upgrade your room for a small amount.”
 of 5 bubbles georgecassidy, 12 Jan 2017 | Read review
“I would think all rooms are quiet. We also had a ground floor room as easier to leave when on an early flight.”
 of 5 bubbles Shelleycollector, 4 Jan 2017 | Read review
“Away from the lift ideally - not 1st floor”
 of 5 bubbles Nutflu5h, 11 Dec 2016 | Read review
“Be aware if you have back problems or ring and ask when they changed their beds.”
 of 5 bubbles Janet04, 16 Nov 2016 | Read review
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