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Holiday Inn Express Hamilton, an IHG Hotel

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Express By Holiday Inn Keith Street, Hamilton ML3 7BL Scotland
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (61)
Room & Suite (14)
Dining (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#1 of 5 hotels in Hamilton
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Kids' meals
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Housekeeping
Safe
Sofa
Iron
Flatscreen TV
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish

Location

Full view
84Good for walkers
Grade: 84 out of 100
35Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
652Reviews11Q+A100Room tips
Traveller rating
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  • 96
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Most Recent
Jed L wrote a review Jul 2022
Glasgow, United Kingdom2 contributions
I booked a room giving my credit card number. Was given a reservation number and an email. Does this mean you have a room for the night not at this hotel it doesn’t! We turned up at the hotel and told they did not have a room left and despite taking our credit card number reserving a room they didn’t have a room, The staff members dealing with us were abrupt and unprofessional no apologies. We could not get an alternative room in another hotel and ended up sleeping in the car. I suggest you don’t book this hotel in case it happens to you,
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Date of stay: July 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lauren Baird, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 28 Jul 2022
Dear 674jedl, Thanks for the review. We’re disappointed to see your review. This is being looked into further and we will be in contact privately. Best wishes, Lauren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Georgie P wrote a review May 2022
Southampton90 contributions34 helpful votes
Friendly staff, nice room, very clean, breakfast disappointing as no vegetables except beans, it would have been nice of tomatoes and mushrooms were on offer too. The evening menu wasn't vast but it was enjoyable.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 3 May 2022
Thank you for the great review! We're thrilled to hear you had a pleasant stay. We look forward to welcoming you back to the Holiday Inn Express Hamilton again soon! Best regards, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher H wrote a review Apr 2022
3 contributions
I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first). However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile. The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented. But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly. I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same. Thank you to all of the staff there.
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Date of stay: April 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Atlas Team, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 19 Apr 2022
Christopher_H_Yarm, thanks for the 5-star review. It's not every day that we get feedback as detailed and thoughtful as yours. But trust us when we say that it doesn't go unnoticed. Your comment has given us valuable insight into the services that we provide at our Hamilton hotel. We hope that you come stay with us again! All the best, Rhys B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tianavaig4 wrote a review Apr 2022
Edinburgh, United Kingdom43 contributions13 helpful votes
Fantastic stay yet again! A great hotel with amazing location and 2 of the best receptionists in Lauren R and Donna. Wouldn’t hesitate to recommend this hotel to anyone and can’t wait for the next opportunity we have to visit Hamilton and stay again!
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 11 Apr 2022
Thanks for the kind review,Tianavaig4. We're pleased to be your second home when you're in Hamilton. We're committed to delivering a great experience to our guests and happy to see you were impressed by the service you received. We can't wait for you to visit us again! Best regards, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mich31 wrote a review Mar 2022
Lindale, United Kingdom129 contributions55 helpful votes
+1
Stayed over for one night when i was working in the area. The hotel was easy to find with plenty of parking in the retail area next door. On arrival staff were really friendly explained how the free parking worked and breakfast time in the morning. I chose to eat in the hotel after having a long day the chicken burger and chips were very basic for the price and the Pepsi was really flat but not many staff around the bar to tell. Room was really good with everything you would need and a really comfy bed. My only problem with the room was I was next door to the lift and late at night a group of gentleman that had been out decided to stand and have a good chat making a lot of noise and I think falling into my door with the banging going on. Breakfast for a buffet had everything you needed. I would definitely stay again but would not want a room by the lift. As a single female it’s quite daunting to have that going on at night outside your door.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: Rooms by the lift
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 28 Mar 2022
Mich31, thanks for the glowing review! We’re happy to see you had a lovely experience. The team will be happy to know their service was worth mentioning. A comfortable bed is the main ingredient for a good night's sleep so glad to see you enjoyed it! Contact us in advance of your next stay and we'll assign you a room in a different part of the hotel. We're glad the inclusive breakfast was a highlight of your stay! Hoping to see you again soon! Best wishes, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate C wrote a review Mar 2022
1 contribution
Stayed 2 nights and will definitely return and recommend to work colleagues. The room was spacious comfortable and quiet. I had food one evening - nachos and chicken wings and it was delicious. Good choice in the menu and good if you choose to eat in your room. But the outstanding feature was definitely the staff - every single one without exception couldn't do enough to help and make sure my stay was the best it could be. A real credit to your business
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 21 Mar 2022
katecH2366BL, what a review! Thanks. We’re happy to see you had a 5-Star experience. It's great to see you enjoyed the food you had during your stay. We built this company to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Thanks for choosing our hotel and we hope to welcome you back soon! Take care, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
THEWHITESWAN wrote a review Mar 2022
Doncaster, United Kingdom37 contributions6 helpful votes
after climbing the steps from the carpark we were greeted with a stunning reception such warmth Donna gives she is truly a glowing team member. a real shame i could not see her radiant smile beneath the mask. she truly is management material a great example of service as it should be in the 21st century. all in all a wonderful stay Thank you so much Donna for bringing comfort to my business trip. ;) x
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Date of stay: March 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 17 Mar 2022
Thanks for the 5/5 rating, THEWHITESWAN! Customer satisfaction is our number one priority. Our staff enjoys reading reviews such as the one you left us! It lets us know we are making customers happy! We'll make sure Donna receives the recognition they deserve. We can't wait for you to visit us again! Best regards, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Relax728986 wrote a review Jan 2022
19 contributions4 helpful votes
Stayed for 7 nights with my man. Hotel was very central, very clean and the staff were great and couldn’t do enough for us. Great shower and black out curtains and although situated right on a busy roundabout we didn’t hear any traffic noise whatsoever unless of course we opened the window. Room had a heater and air con for the summer months. Breakfast was really good and included in the price ( the only thing I would’ve changed is the sausages to Lorne sausage or Scottish square, just my preference though). They also had bacon, scrambled egg, beans, toast, breadrolls, porridge, cereals, croissants, mini muffins, juice and really good choice of hot beverages. 7 nights for 2 for 391!. So worth it . Was sad to leave. Would defo use again. Thanks you lovely lot! X oh also the rooms had iron and ironing board and hairdryer!x
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Date of stay: January 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 27 Jan 2022
Thanks for your lovely review, Relax728986! We're glad we were able to meet your expectations! Your comments have been shared with the full team. When we hear from happy customers like you, we share the positivity around. We're glad the Express Start breakfast was a highlight of your stay. What's better than a bacon bap and coffee in the morning? Thanks for making our hotel your second home when you're in Hamilton. Best regards, Izaskun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael L wrote a review Jan 2022
Blantyre, United Kingdom4 contributions6 helpful votes
Great value for money. Staff was pleasant and helpful. The hotel was extremely clean. Located next door to a shopping Center and movie theatre. Great places near by to eat and drink. The rooms were really spacious and well decorated. Can’t beat it for the price.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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partonj wrote a review Nov 2021
Wolverhampton, United Kingdom267 contributions119 helpful votes
Stayed here for business and had an enjoyable stay with more positives than negatives. The room was large, bed and pillows comfortable and was clean. I'm guessing I had a disabled room due to the walk in shower. The shower was poor in room 315 and the floor was completely flooded after a shower and was flooded around the toilet which made it difficult to use. The shower just needs a mop or a long handled wiper to push the water into the drain or a longer shower curtain or screen. It was dangerous and slipper for me and would have been more for a disabled person. The lighting could have been better too. The black out curtains were great and the outside noise was kept to a minimum due extra glazing. The staff were very helpful and friendly, being covid safe and all meals served were hot and tasty. If I visited here again I would definitely stay here again but in a different room. Thanks for an efficient, attentive and enjoyable stay.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: Avoid room 315 unless disabled
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lauren Baird, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 16 Nov 2021
Dear Partonj, Thank you for taking the time to provide your feedback. I'm sorry to hear that you felt the wet room was dangerous. We will certainly look into your comments further. I am delighted that you enjoyed the stay finding the bed to be comfortable, room to be clean and team to be very helpful and friendly. We look forward to welcoming you back again in the future. Yours Sincerely Lauren
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$65 - $97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hamilton hotel hamilton, holiday inn hamilton
LOCATION
United KingdomScotlandSouth LanarkshireHamilton
NUMBER OF ROOMS
104
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HOLIDAY INN EXPRESS HAMILTON, AN IHG HOTEL (Scotland) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Hamilton, an IHG Hotel
What are some of the property amenities at Holiday Inn Express Hamilton, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Holiday Inn Express Hamilton, an IHG Hotel?
Top room amenities include a flat screen TV, a sofa, and a sofa bed.
What food & drink options are available at Holiday Inn Express Hamilton, an IHG Hotel?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express Hamilton, an IHG Hotel?
Yes, free parking is available to guests.
Are any cleaning services offered at Holiday Inn Express Hamilton, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Hamilton, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Hamilton, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Is Holiday Inn Express Hamilton, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.