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Mercure Ayr Hotel

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Traveller (157)
Room & Suite (49)
Dining (12)
Overview
  • Excellent21%
  • Very good33%
  • Average27%
  • Poor12%
  • Terrible7%
Travellers talk about
“sea view”(35 reviews)
“spa facilities”(12 reviews)
“central location”(26 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (756)
There are newer reviews for Mercure Ayr Hotel
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737 results
Traveller rating
161
233
197
89
57
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Time of year
LanguageEnglish
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161
233
197
89
57
Show reviews that mention
All reviewssea viewspa facilitiescentral locationcoffee machinegood sizebuffet stylebus stationgreat weekendtown centresea frontbit datedcomfortable roomnight breakmy muma lovely staycooked breakfastjacuzzi
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161 - 165 of 737 reviews
Reviewed 24 August 2016 via mobile

Let's start with the positives Nice big room Negatives The music was really loud and a very strange mix. Cotton eye joe has no place on any play list Despite numerous requests the show did not take the hint re the music When the cake...More

Thank screamqueen
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 16 September 2016

Dear Guest Thank you for your feedback following your family party at the hotel although I am disappointed that there were a number of issues. Please accept my sincere apologies. The issues you have highlighted have been dealt with by the appropriate departments to ensure...More

Reviewed 22 August 2016

Our stay at The Mercure was an It is On deal. I paid the extra for a Privilege room on booking as it was a treat for my wife's birthday. On arrival the reception staff was very cheery and welcoming, checked us in and directed...More

Thank xandercsmith
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 10 September 2016

Dear Guest Many Thanks for your comments following your stay with us although of course I am disappointed that your stay was not an enjoyable one. Whilst the hotel is clearly a non-smoking hotel, this unfortunately does not stop some people from trying to. The...More

Reviewed 14 August 2016 via mobile

Been here before and I will keep returning every time I'm in Ayr for a weekend. There's a lot of nit picking in some of the reviews and we strongly feel it's not merited. This hotel is a great 3 star hotel. It doesn't claim...More

Thank SHEGlasgow
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 3 September 2016

Dear Guest Thank you so much for your comments following your recent stay with us. I am delighted that you had another enjoyable visit. I will be sure to share your comments with the team as I know they will take great heart from hearing...More

Reviewed 14 August 2016 via mobile

Room in need of refurbishment, bathroom had broken tiles,mouldy grout and mould on ceiling. Bathroom and main door had to be slammed to shut properly, stains on carpet and broken furniture. What have been overpriced at half of what we paid. Staff we're friendly.More

Thank Aidon24
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 3 September 2016

Dear Guest Many Thanks for your feedback albeit of a negative nature. We welcome all feedback and I will be sure to share this with all the team. I am pleased that you have mentioned the friendly nature of our team, I am sure that...More

Reviewed 13 August 2016

What a shame this hotel did not live upto the standard I would expect ! Room in great need of a refurbishment ,all the hotel seemed in need of some TLC ,Room was very small .to top my stay off they forgot my alarm call...More

Thank John D
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 3 September 2016

Dear Guest Many Thanks for your comments following your stay at the hotel, although I am of course disappointed your stay was not enjoyable. All feedback is welcomed and shared with the relevant departments so that we can improve our services where is immediately possible....More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 87 - US$ 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Ayr
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 87 - US$ 170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Ayr
Room types
Non-Smoking Rooms, Suites
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Traveller (157)
Room & Suite (49)
Dining (12)
Pool & Beach (4)
Questions & Answers
Ask a question
Caroline M
17 February 2018|
AnswerShow all 9 answers
Response from LAIRDY38 | Reviewed this property |
Hi there, no they don’t have robes/slippers. Have shampoo/conditioner, body wash and soap though 😂 also have a hairdryer/iron and ironing board in room.
1
Vote
themouthyone
22 January 2018|
AnswerShow all 7 answers
Response from Teresaaallen1960 | Reviewed this property |
We’ve stayed a couple of times and we’ve had the family room with small twin off main room with a sofa too. And we’ve had double room with sofa I always phone the hotel and ask for a high floor with sea view room and they’ve... More
1
Vote
leanne a
2 August 2017|
AnswerShow all 5 answers
Response from Tracy M | Reviewed this property |
Hi I looked up the BT phonebook online for you. I think the number is 01292 269331. I hope this works and helps you,
0
Votes
Room Tips
"Ask for a privilege room with a sea view - there may be an extra charge"
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"Higher Floors have better views"
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"Rooms on the car park side are probably quieter."
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"Floors are all good .Note parking is low cost paid at reception ,take note you do not pat on entering car park"
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