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Mercure Ayr Hotel

747 reviews
#14 of 17 Hotels in Ayr
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Traveller (138)
Room & Suite (45)
Dining (4)
Overview
  • Excellent21%
  • Very good33%
  • Average27%
  • Poor12%
  • Terrible7%
Travellers talk about
“spa facilities”(12 reviews)
“sea view”(33 reviews)
“central location”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Reviews (747)Write a Review
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157
232
196
87
56
Show reviews that mention
All reviewsspa facilitiessea viewcentral locationgood sizebuffet stylebus stationtown centregreat weekendsea frontbit datedweekend breakmy muma lovely stayjacuzzireceptionistarrancourses
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11 - 15 of 728 reviews
Reviewed 4 weeks ago

Having had to change our venue this year we decided to try the Mercure Hotel in Ayr .we were not disappointed ,the rooms were good ,the food ,despite what looked to be a somewhat limited menu was surprisingly good .The ladies in our party who...More

Thank chas1219
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 4 weeks ago

Dear Guest Thank you for your feedback regarding your recent stay with us. I am delighted to hear that your stay was enjoyable and that the chef look after and catered for your dietary requirements. I will make sure that this his passed back to...More

Reviewed 4 weeks ago

I've stayed here quite a lot over the past few months and have tried most of the facilities and been in quite a few rooms. Let's start with the good bits, the staff seem to be the hotels best asset, everyone I have had contact...More

Thank Paul H
Reviewed 13 January 2018 via mobile

The room was lovely! And we slept well but for calling this a spa hotel is a joke for starters! The mould is disgusting and there is no clear instructions on anything for something that has never been to a spa hotel before! The person...More

Thank Danielle T
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 17 January 2018

Dear Danielle Thank you for the feedback after your recent stay with us. I am sorry to hear the issues you encountered during your visit. For this I apologise. I have passed your feedback back to the reception manager to investigate and action any refresher...More

Reviewed 11 January 2018

Spa is grubby and dirty and dated. Doesn't make you feel relaxed when you're looking at all the missing tiles and all the mould. Shower is a waste of time in spa. I think there were 2 showers in the ladies. Covered in mould and...More

Thank Hazelmct
Response from Lindsay S, General Manager at Mercure Ayr HotelResponded 12 January 2018

Dear Guest Thank you for your feedback regarding your recent stay. I am sorry to hear that we did not reach your expectations, for this I am sorry. I have noted you comments and have passed back to the relevant department head to investigate and...More

Reviewed 10 January 2018

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Pool
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 74 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Ayr
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 74 - US$ 156 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Ayr
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (138)
Room & Suite (45)
Dining (4)
Questions & Answers
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Caroline M
17 February 2018|
AnswerShow all 8 answers
Response from LAIRDY38 | Reviewed this property |
Hi there, no they don’t have robes/slippers. Have shampoo/conditioner, body wash and soap though 😂 also have a hairdryer/iron and ironing board in room.
1
Vote
themouthyone
22 January 2018|
AnswerShow all 7 answers
Response from Teresaaallen1960 | Reviewed this property |
We’ve stayed a couple of times and we’ve had the family room with small twin off main room with a sofa too. And we’ve had double room with sofa I always phone the hotel and ask for a high floor with sea view room and they’ve... More
1
Vote
leanne a
2 August 2017|
AnswerShow all 5 answers
Response from Tracy M | Reviewed this property |
Hi I looked up the BT phonebook online for you. I think the number is 01292 269331. I hope this works and helps you,
0
Votes
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Room Tips
"Rooms on the car park side are probably quieter."
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"Floors are all good .Note parking is low cost paid at reception ,take note you do not pat on entering car park"
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"Try the facilities sauna, steam room etc first class"
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"No evidence to enable me to comment."
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