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BEST WESTERN Inverness Palace Hotel & Spa

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BEST WESTERN Inverness Palace Hotel & Spa
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1,256 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Inverness Palace Hotel & Spa
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Showing 1,186: English reviews
Stranraer, Scotland
Reviewed 15 March 2017 via mobile

Well. What can I say. I'm currently in a party of around 75 people eating in the hotel. The cost is £25 per head. Our function room is the main dining room of the hotel and there is a number of other residents within who I anticipate are not going to enjoy the speeches that are due to occur just...

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Helpful?
4Thank sunseekerkirsty
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear sunseekerkirty, Thank you for posting your review on Trip Advisor. We're all very sorry that this was your experience during your special event at the hotel. We receive many fantastic comments about the team in general through-out the hotel including towards the individuals personally, the service they provide and the food that is produced from the kitchen. We are...

Aberdeen, United Kingdom
Reviewed 15 March 2017

Quick stop over in Inverness on our way to do the North Coast 500. Great central location, but with limited parking. I see that they will take your car away and park it for you, so maybe they have this covered. Fantastic view from the 'Castle Room' as you would expect. On the bank of the river, and just underneath...

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Helpful?
1Thank Alistair_Unicomb
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Alistair_Unicomb, Thank you so much for your lovely review. We're thrilled you had a great stay, the North Coast 500 is growing in popularity every year - I hope you enjoyed the trip! The rooms overlooking the beautiful view of the Castle and River Ness are stunning and it's great you had a good night's sleep. We do offer...

Reviewed 15 March 2017 via mobile

I booked this hotel at the last minute and am glad I did.Great friendly staff and very spacious rooms, located in the heart of the city so a winner all round. Room was clean did not try the restaurant for dinner but breakfast was good lots of choice.

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Helpful?
1Thank Craig S
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Craig S, Thank you so much - we're so happy you had a great time with us! Our location is fantastic for the city centre with only a short walk to the shops, restaurants and nightlife. Great too that you enjoyed the breakfast we offer, the most important meal of the day! I hope we can look after you...

Lundin Links, United Kingdom
Reviewed 14 March 2017 via mobile

We stayed here for three nights. The room could not have been better. It had a fantastic view of Inverness Castle and the river. The bed was very spacious and the shower lots of power to wake you in the morning.? Breakfast was very good with lots of choice, I'd recommend the cooked Scottish buffet .The many pubs and restaurants...

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Helpful?
1Thank ptg01
Della E, Operation Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear ptg01, Thank you ever so much, we're delighted you had a great time with us. It's fantastic you enjoyed all the hotel has to offer including the room, the breakfast, the location we have and the parking. Also, fantastic that you will return - I hope it's very soon! Thanks again and kind regards, Della.

Aberdeenshire, United Kingdom
Reviewed 13 March 2017

Very clean and warm room with a view of the river and castle. Staff were very helpful. We were only there for a weekend, bed and breakfast, there was a wide range of choice for breakfast and all very tasty. Only minutes to walk into town for shops and lots of restaurants and bars (some with live music) There is...

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2Thank 152christine
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear 152christine, Thank you for your super review! We're delighted you had an enjoyable stay and that you found the room clean and warm, the Housekeeping team will be thrilled. The team we have are super, we encourage everyone to be friendly and helpful so it's great to know you received such lovely service. Our location is superb for exploring...

Aberdeen, United Kingdom
Reviewed 13 March 2017 via mobile

We stayed at hotel for 2 nights ate at hotel the 1st night where the food was excellent and the service was great staff at the hotel are very attentive and could do no more for you.used the leisure facilities too which were included in our stay good pool sauna and steam room .gym too but we never used it...

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Helpful?
1Thank mark h
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear mark h, Thank you ever so much for your lovely review, we are delighted you had a great stay with us! Thank you for complementing everyone - we feel very lucky to have such a friendly and helpful team - and it's fantastic you enjoyed your meal on your first evening. The view and location we have is beautiful,...

Glasgow, United Kingdom
Reviewed 8 March 2017 via mobile

Hotel looks on to River Ness with the castle over the river. Was given a very pleasant welcome and went up to a modern comfortable room. They have a leisure centre and a Starbucks cafe. The food in the restaurant was well presented, tasty and plentiful. Can see me staying here again.

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Helpful?
1Thank Dennis N
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Dennis N, Thank you so much! We are absolutely delighted that you had such a great time with us and that you will consider booking with us again! The leisure club is great to unwind in and Starbucks is brilliant for a caffeine boost! I hope we can look after you again very soon! Kind regards, Della.

Reviewed 8 March 2017 via mobile

Wonderful stay at this hotel, everyone that works at the hotel made me feel so welcome & made our short break that even more special. THANK YOU ALL. Will definitely be returning back here. Only one small suggestion of advice will be the breakfast. There's only pork meat which I don't eat. Thanks again

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Helpful?
1Thank Hasan R
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear Hasan R, Thank you so much for your monster review! It's great to know you enjoyed your stay with us and you felt so welcome! Thanks for the feedback about the sausages, we really enjoy reading our guests suggestions as this is how we learn to adapt the offering we provide. I hope we see you again very soon!...

Retford
Reviewed 28 February 2017 via mobile

From the moment we arrived for our mini break to the minute we left every member of staff was friendly , efficient and helpful. We were warmly welcomed by the receptionist on arrival and went to our room . We had a " river view " room and were not disappointed, we were situated directly opposite the castle with a...

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Helpful?
1Thank stephens473
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear stephen s, Thank you so much - we have been absolutely thrilled to read your fantastic review! Sean is delighted at his special mention - thank you, it's brilliant to know you received such great service from the team. We agree with you about the toast in the morning, we enjoy bringing the toast to our guests along with...

Tillicoultry, United Kingdom
Reviewed 26 February 2017 via mobile

Stayed in this hotel during a recent weekend break in Inverness. The hotel is perfect for visiting the city, being situated on the banks of the River Ness and a few minutes walk from the city centre. We had a river view room which looked out onto the Castle. The room was well appointed and comfortable. The entrance and reception...

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Helpful?
Thank John C
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review

Dear John C, Thanks ever so much! What a fantastic review - we're all so happy you had a great time with us. The view we have is beautiful and our location is excellent for exploring Inverness or for just sitting and watching the River go by. I do hope we can look after you again on your next visit...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Discover a warm and friendly welcome at the stylish 3 star Best Western Inverness Palace Hotel & Spa in the heart of Inverness. Located on the banks of the River Ness overlooking the Castle it is just a few minutes walk to the town centre. You'll enjoy a fresh and contemporary hotel with a choice of dining in Eight on the River or the Brasserie. You can sit back and relax with a Starbucks Coffee and surf the web for free. As well as a lovely selection of bedrooms from Classic rooms to period River View rooms with a lovely view towards the Castle. You will enjoy a relaxing break in stylish surroundings with extras including FREE Wifi, Free Car Parking and a superb upgraded Leisure Club with 50 foot swimming pool and Spa. ... more   less 

Additional Information about BEST WESTERN Inverness Palace Hotel & Spa

Address: 8 Ness Walk, Inverness IV3 5NG, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: ₹ 8,665 - ₹ 26,821 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Inverness Palace Hotel & Spa 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western Inverness Palace Hotel Inverness
Best Western Inverness Palace Hotel And Spa
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Hotel Style:
#17 Romantic Hotel in Inverness
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inverness Palace Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Inverness Palace Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a river room”
tinawest2016, 26 Apr 2017 | Read review
“Room with a view of the River Ness is an option.”
  • View across the River Ness. Top floor is open to public from mid-April 2017.
yoncaoj, 22 Apr 2017 | Read review
“Ask for room at front of hotel”
VirgoQualitySeeker47, 13 Apr 2017 | Read review
“Room 310 was way too warm (even in April) and no air conditioning. Wifi was intermittent”
JenAberdeen_9, 10 Apr 2017 | Read review
“Higher floors front of hotel for best views.”
jambo2, 27 Mar 2017 | Read review
5 of 5