We reserved 4 rooms at least a month ahead of our vacation coming from the US. The day before we were due to check in, we received notification from the hotel that they ‘could not accommodate us’, with no explanation. This despite having Expedia confirmations. We had to scramble to find 4 rooms elsewhere at the last minute. Unbelievable 😡. It was very hard to find alternative accommodations, but we were lucky to find rooms at Inverness City Suites at Hedgefield. Which actually ended up being nicer and cheaper!
I must admit that having booked I was rather worried following further comments upon TripAdvisor. All I can say is that I found a completely different hotel for my 5 nights, having been allocated room 118. The public areas are indeed impressive but, there again, I also found the corridor to the room WELL up to standard - no sign of chipped paint or peeling wallpaper. My room was clean, comfortable and well proportioned, although the sash window DID need to be propped up to keep it open. I admit that you could hear sounds from the adjacent railway station overnight but if you DO choose a hotel next to the station what else can you expect. Breakfast was efficiently run considering the large number of guests always at the hotel, it was tasty and with a reasonable amount of food. I dined in the restaurant every evening and thoroughly enjoyed the experience. The haggis, neaps & tatties was the best I've had in the last 25 years and I can thoroughly recommend the steak pie - deliciously tasty, although the flaky pie top did tend to shoot off everywhere. My only disappointment with the meal was that they declined to offer a cheeseboard for one, only offering a shared cheese platter. ALL the staff were absolutely delightful and welcoming in both the breakfast room and restaurant and bar, sometimes making a special effort to come to say hello when I entered the hotel. I'm sorry that other patrons found the hotel apparently different but I can only speak as I myself found it. Sufficient to say I would certainly stay at this hotel if I came to Inverness in the future.…
Lovely place, rooms spacious and very clean. Food was good and lots to choose from, staff a little stressed as was quite busy. However breakfast blew us away, so tasty and proper haggis. Perfect location, now for a long drive home. Will definitely be back!
Thought I'd splash out on somewhere nice. What a mistake. The price represented what they could get away with, not what it was worth. A bit old fashioned is fine but this was so basic and badly maintained. On top of that restaurant staff very abrupt, kicked everyone out at quarter to ten. On the plus side after that there was a very helpful concierge but overall this was an embarrassment for the money it cost
Room is small and smells musty ..view is of kids skinning up joints Bathroom flooded when having a shower as shower door doesn't close flushed to other bit so wading through water...decor dated...bar staff I found quite rude....my mums room very dated ..Windows disgusting..view of a large pipe ..for £180 a night i expect better
Limited parking which was a problem but the helpful receptionist sorted us out. Reception looks grand but rest of hotel dated. Rooms were tired and incredibly hot. If open window overnight it’s very noisy. The bar area is a little strange as very little seating as taken over by restaurant, you can sit in reception area but limited seating. Bar staff a little abrupt and not particularly friendly. Ate in the restaurant which was fine good mixed over the 5 of us. Breakfast which was extra was like sitting in a canteen and not particularly good. If it hadn’t been a Sunday we would of looked for somewhere else. Great location if want yo walk round Inverness but most places shut early.
Booked through Agoda after reading reviews which showed a Victorian inspired lodging with free parking in Central Inverness. Arrived to find they had booked us into the wrong type of room when I clearly indicated twin beds, as well as ZERO PARKING. The friend I was traveling with has mobility issues and has disabled parking status in the U.S. which is not transferrable to vehicles in the U.K. We arrived at hotel to find no parking and were waved off in a general direction to find other parking nearby. Nearby turned out to be several blocks away next to the bus lines and was difficult for my friend to navigate. The room situation was corrected and we were given a twin room, but the room was stuffy and the only way to get the windows to stay open was to prop the trash can liner in it....talk about a safety issue! The hotel lobby staircase is impressive but that's about it for this property. Look elsewhere as I will on my next trip to Scotland.…
Friendly and efficient check in after 8:30 pm by night manager. “Standard” room (booked for 1 guest) is actually a single bed in a narrow room. I wish this had been made clearer on website as my preference is for a larger bed. Otherwise excellent in comfort. Pleased to locate an extra pillow in cupboard as 1 is not enough. Location adjacent to station is perfect, no noise. At my 5:15 am checkout no staff member was to be found despite waiting 5 minutes.
We think the photos are extremely misleading! It’s a very large but extremely dated hotel! The furnishings are so old they smell! The room and corridors have a stench of musty old carpet. The decor in the rooms is awful, old fashioned and made me feel like there would be dust mites it was that old!! Curtains in the bathroom, tiny windows, loud and creeky floorboards. We did not risk eating there and could not have left quicker! It’s very central to the city centre and station, that’s about the only thing that goes in its favour!
Really loved the cosy room with sloped ceilings overlooking railway roof and the fact that the historic fixtures and feel are intact. This is a real railway hotel. Tea fixings in the room were welcome, as were the real glasses and mugs, instead of plastic, which is so often used nowadays. Great