Consistently excellent. Third time here and each stay is notable for the outstanding location and value, friendly staff, clean compact rooms, cool vibe and the best perk if you book direct on the Z Hotels website: complimentary cheese and wine! Paul and his evening team deserve a special mention for going the extra mile. It’s very much appreciated.
This is my favourite hotel in Glasgow. In the past year I have spent about 20 days in the city, with the majority at this hotel. While the rooms are quite small they are always spotless and very modern. The shower is huge, the water pressure is great, and the beds are the most comfortable that I have slept in. Additionally, the rooms are cleaned and fresh towels are supplied every day. All rooms have aircons and the majority of rooms are noiseless, except for a small number with large older single glazed windows facing the street (although it's just a side street, so not busy). The TV boasts the full Sky package, including movies and sports. Breakfasts are good, but continental, unless you pay extra for something like a bacon or an egg roll and are served up until 11am. I have salads or pizzas on the occasions that I have returned to the hotel for dinner and all have been delicious and at a very reasonable cost. An added attraction is the reinstatement of their policy of offering a large glass of wine and a cheeseboard from 6:30pm-9:30pm FREE OF CHARGE. However, apart from the wonderful central location, it is only a one minute walk from George Square and five minutes from Queen Street train station, the clincher for me was the very friendly, efficient and helpful staff. All were great, but I would like to single out the Duty Manager, Charlie Novello, for his extreme professionalism and friendly manner. I am sure that his people skills played a major part in such a well run hotel. …
Top rating for a beaut place with great staff. Gary is the minister for first impressions. He rocks. I enjoyed the place and the people so much, I’m going back. It’s written that people make Glasgow. It’s true. And the Zed is where it’s at. Get ready Gary, I’m coming back.
Paul and Carly working on the night shift, absolute legends. Helped me with my booking, I booked the wrong night and they fixed it for me, served me drinks all night until morning, had great banter, were just extremely amazing to be around. I only had cash to pay for the reservation which was accepted by the night manager Paul making sure I had a bed for the night. Best customer service in Glasgow by far.
I stayed on my own and was worried about travelling solo but i was checked in by Jade at reception who was so lovely and then looked after by night manager Paul and Carly throughout the night. Honestly a wonderful stay, I will be back. i felt so safe in the hotel especially being a woman staying alone. Thank you so much guys!
Stayed for one night in windowless room, by windowless I mean the window didn’t open…the room had a window. Small but very comfortable room. Sky package and en-suite. Aircon in the room negated any issues with heat from the window not opening which was ideal. Well worth the money and very central. Would stay again.
I didn't know what quite to expect in a hotel with rooms without windows. If you are claustrophobic it's not for you however I was surprised on how comfy it was, the bed was a good comfortable size and the way they built the ensuite is smart. As it didn't have windows it was obviously a somewhat dark room. It would be big enough for 2 people but there isn't much space so with luggage and such it could turn into a cramped space. It was very clean, the wifi was good and the tv had Sky. It's right in the centre of the city so you can explore easily. They offer breakfast at around £8 I think but I'm happy I didn't pay for this as in the morning when I was leaving I noticed there wasn't much choice. I would probably stay again.
The hotel it’s self was ok for a city centre hotel. Great location. Good shower and bed adequate. Although there is building work going on we were not disturbed. Was a great stay until check out. Went to hand the key card in and get the parking ticket validated when the member of staff said he didn’t usually work here and didn’t know how to do it. I asked if the manager was about and he said he didn’t know where they was and thinking about it he doesn’t think they do discounted parking. I explained I have stayed here many times and never had a issue with validating the parking ticket to the discount rate and it also has signs in the Carpark for the hotel. He then told me if that’s the case they would of validated it when I arrived, I tried to explain they couldn’t of because I didn’t hand my ticket over. He then said sorry he didn’t know how to do it and no one was there who did. So parking costs £25.95, it leaves you with a bitter taste in your mouth. I would definitely suggest some staff training or not leaving staff alone who can’t do everything.…
Upon first inspection this hotel was a 10 out of 10 for me. It is a beautifully kept, modern and very, very clean hotel with quite small but definitely great value for money rooms. However the mattress used on the bed was a huge letdown for me. It was sooo firm. It felt like I was sleeping on a piece of wood. I was so disappointed by this and would therefore not rebook at this hotel when returning to Glasgow. Please, please, please review your mattresses as l most definitely would have returned if my sleep had not been so disturbed. (We stayed in room 408. Just incase you want to check out the mattress for yourselves.) You do have a lovely hotel with fabulous staff but a good nights sleep is a must!
We stayed in room 222 an inside room no windows and a great sleep was had. The rooms are small but so cosy. The shower room and toilet spotless clean. Staff friendly and helpful,ideal location for city centre or if like us going to gigs in Glasgow. The down side for us was the steep prices for anything from the bar area. 1x g&t and 1x magners cider £12+, and £5+ for a peroni 330ml. Come on guys!!! Great hotel...