On arrival, check in was quiet , 4 staff and still had to wait, was greeted by a lovely young girl , who had no clue what to do as she explained and apologised it was her first day . It took a while for a staff member to come and assist her. This staff member was less than helpful and mumbled . As a Diamond member , no thank you or welcome , had to ask what time executive lounge opened to a reply we received as it was closed and moved , but no information to where , or where or what time breakfast was. The room was nice , nice big bed ,but the shower floor had rust marks near the drainage . Met friends in the bar for snacks and drinks , the barman was very friendly , but seemed very short staffed . snacks were delicious . On leaving the on site car park , we were stuck behind the barrier , there was no explanation on how the barrier worked , so had to run over to reception and ask them to open it . Will return as nice hotel , just staffing issues seem to be a concern .…
I attended the Hilton Glasgow (William Street) with my Husband today (16/9/21) to use the leisure facilities & have afternoon tea. I honestly don’t have enough words to describe the incredible experience we had today. On arrival the lady on reception was so welcoming & very informative. Leisure department again welcoming & helpful. Leisure facilities excellent & felt very relaxed. On to afternoon tea. Myself & my Husband are Vegan - Best Afternoon tea we have ever had! The food & choice of teas were exceptional. The staff in the tea lounge couldn’t do enough, friendly, very attentive & took an interest in us as people & made great tea recommendations. Today was just a lovely lift of spirits after Covid restrictions. Myself & my Husband can’t wait to come back for another visit & have already recommended this hotel to our friends & family. Thank you Glasgow William Street for a lovely day. Blown away with the service, food & care shown by staff. It was very much appreciated more than you know. See you again in the near future.…
Stayed for two nights to attend a conference at the hotel over the weekend. Quick and easy check in, reception team very helpful. Had an amazing weekend, could not fault any of the facilities. Received excellent customer service by all the hotel team. Highly recommend and will definitely return and stay when back in Glasgow.
Afternoon Tea was fantastic. Great food and the service from Miguel and Hiba was superb We were welcomed warmly from the start, the tea both hot and iced was so tasty. The food excellent and plenty of it. We even had to take some small cakes home.
The afternoon tea was brilliant and the server Miguel was amazing Miguel was so knowledgeable about all the different teas and so passionate He made everything so relaxing and such a pleasure The food itself was first class and so happy to change anything we didn’t like Thank you so much 😊
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