voco Grand Central Glasgow, an IHG Hotel
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About
#40 of 212 hotels in Glasgow
Location
Cleanliness
Service
Value
Located at the very heart of the city, directly adjoining Glasgow Central station, voco® Grand Central Glasgow occupies one of the city’s most historic and impressive buildings. With an abundance of historical grandeur and a guest list to match, over the years we’ve played host to everyone: from politicians such as Winston Churchill to Hollywood stars like Frank Sinatra. Awarded the Best Hotel Bar in Glasgow at the 2019 Best Bar None awards, Champagne Central bar is the go-to place for glamorous cocktails for guests and locals alike. Take afternoon tea in the Champagne Lounge or enjoy a cocktail (or two) while you people-watch across the station concourse and enjoy great Glaswegian hospitality. No matter what brings you to our door, whether it be a work trip or a weekend away, we are here to play host and make sure you have everything you need. It’s time to eat, sleep and everything in between.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Room service
Safe
Telephone
Iron
Flatscreen TV
Bath / shower
Complimentary toiletries
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish, Hindi and 2 more
Location
100Great for walkers
Grade: 100 out of 100
400Restaurantswithin 0.5 km
121Attractionswithin 0.5 km
5302Reviews67Q+A100Room tips
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Room very comfortable but not enough light to read. Shower good but large bathroom had only a towel rail to heat it so was pretty cold. Breakfast was a bit of a free for all and there were no pastries or preserves. That said, I would stay again.
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Date of stay: December 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Being a coach tour driver, I stay in alot of IHG hotels and I’m always delighted by the quality of their hotels, facilities and staff, my experience staying in IHG hotels are always a great pleasure and the voco grand central in Glasgow is one of my favourites. The hotel is certainly grand and lives up to its name, it’s the most beautiful, grand and elegant hotel I’ve stayed in so far. The staff are amazing, helpful and always welcoming. The various rooms I’ve stayed in have all been amazing too, the cleanliness of the rooms are exceptional and the cleaning staff do a tremendous job and should be rightly appreciated too. The restaurant and bar are top class and I always enjoy a night cap looking out onto the train station, which is an amazing view in itself…. I would just like to quickly mention that After staying in the holiday inn express, terminal 4, Heathrow, two nights before (also an IHG hotel) and having a really bad experience there. I was lied to, spoken to inappropriately and treat like scum by the night manager and staff, I’ve made a formal complaint regarding there behaviour as I believe it doesn’t matter who walks through your hotel door, everyone should be treat with the respect that they would expect if they were staying in an hotel, (which I’m still shocked by) the grand central hotel has restored my faith in IHG hotels. I would recommend this beautiful hotel to anyone staying in Glasgow. You won’t be disappointed.…
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kristi Inal, Guest Services / Front Office at voco Grand Central Glasgow, an IHG Hotel
Responded 25 Jun 2023
Dear Kal201756 We are truly delighted that we managed to restore your faith in IHG hotels. Even though it was not our hotel, please accept my apology's on behalf of IHG hotels. All our guests should be treated with respect and kindness. Please know that you are always welcome to stay with us. We will certainly pass on your kind comments to the rest of the teams. Kind Regards Kristi Inal Front Office Manager Kind Re
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent check in by Claire, nice and smooth, checked in and room card in less than 5 minutes, unlike the debacle at the nearby Kimpton who took 25 minutes!!
327 was a nice room, nice city view of Wellington St, room was quiet and well soundproofed. What was bizarre was the complimentary bottle of “tap water” left on a table at ambient temperature - what’s the point ?? Would have been a real touch of class for a mini fridge to be in room and a few welcome Scottish goodies, I didn’t really want a glass of ambient tap water at 2.00am but a cold can of Irn Bru would hit the spot.
Breakfast room - in the main salon, from what we could see, there was only 1 x 4 slice toaster, maybe you had another elsewhere but the queue for toast was 4 or 5 deep at points - needs to be addressed !
Breakfast was very good, great choice of food, and plenty of it, all well served by your attentive staff, really top notch scran to start your day.
Gripe and a big one - The Champagne Bar, is way too busy and with some inexperienced bar staff, I asked for 3 different gins, allegedly didn’t have any of them, then they had no raspberries / but the person next to me, who was served after me got what I asked for with raspberries. When I eventually got a 4th choice gin, the bar attendant didn’t know how to charge the bill to my room, he even asked me what I meant and had to ask a supervisor to assist, perhaps some staff training is required here !
Despite being a resident, apparently this means nothing as we couldn’t get a table, not even a dedicated residents area, to me you are taking the cash and disregarding welfare & safety, at least take the responsibility to occasionally close the bar and allow people to enjoy their drinks rather than be jostled about the place, it was really uncomfortable and unpleasant experience, so much so it was so busy, we took our 2nd drink to our room.
Overall opinion, a really nice hotel in a fabulous location, sort out the small things like staff & mini fridges etc and it will be an excellent hotel.…
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is nice enough, nothing amazing but comfortable. The staff is friendly, attentive and wants to help. Unfortunately they’re more interested in making money from parties than they are about the comfort of the guest. Everyday we’ve been here there have been hundreds of very loud drunken party goers all over the lobby and first two floors. Drunk groups of young men who are intimidating, territorial and looking for trouble. The restaurants are all taken over and not available so you’re not welcome to stay close. Also, the location is very central of course but it is gritty to say the least. I didn’t exactly feel unsafe but it’s dirty and bustling and not very nice.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Pick somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
The hotel sits atop the Central Station so is convenient for anyone arriving to Glasgow by train. You can access the small lobby from the concourse, marked mainly as Champagne Bar. Our junior suite was on the top floor. First impressions were not very favourable: small internal rooms, quite dark bedroom window, with drab net curtains overlooking the structure right opposite. And it just got worse from there. Being November, the suite was very cold as the heating system wasn’t working. Reception did manage to scramble two heaters in the end but it took a whole day to warm up the three small rooms. There were no reasonable alternatives offered, like another similar room as we were told the hotel was full. The lounge/reception area had an uncomfortable settee and armchair, all dark and gloomy. The bedroom had a wardrobe that resembled a filing cabinet, there was no door in the bedroom, it lacked space overall and felt very cramped. There was a standard safety box inside the “filing cabinet”. The WiFi signal was patchy throughout our stay. The bathroom, in line with the rest of the suite, was very cold, with a cheap plastic water faucet and plug that disintegrated on the first use. There were the usual fixed wall dispensers above the bath – fortunately, we usually bring our own soap for that very reason! The toilet blocked too but was dealt with promptly. Bathrobes and slippers were provided. The breakfast room was on the ground floor, but to get there you had to alight on Floor E and then take the lift/stairs to go down. Offering was quite standard with haggis a nice touch. There was very little on offer if cooked breakfast wasn’t your thing. There was only one toaster for the whole dining room so queues formed pretty quickly. We went to the Champagne Bar one evening. All high stools, bright lights, noise and full of transient customers. Definitely not one for a romantic evening. We didn’t see any sign of efficient management anywhere in the hotel. Premium customers were left to fester. Dishes were left outside the rooms during the whole weekend, chambermaids made our bed…an hour before our departure, whilst we were at breakfast. You can draw your own conclusions. Reception staff were friendly and helpful when things were going fine, not so much when faced with any issues. A half-hearted apology, nothing else, was offered at the end of our stay and we felt we’d been very shabbily treated. Overall, one place to give a wide berth to. There is Radisson Blue just across Argyle Street that looked slick and well managed when we went for drinks there. Try that hotel instead.…
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Date of stay: November 2023
Location
Service
Sleep Quality
Room Tip: Don't bother splashing out on a suite
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Warmly formal and informative staff at check in and check out. Great breakfast! Huge, comfortable room! Challenging to figure out drop off but directed through the train station and directly to the parking garage on check out which was helpful. Walkable spot
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
As usual the grand central does not disappoint we had a fabulous time there and enjoyed Glasgow as per we were there as a family it was my 60th and we were going to see Shania Twain overall it was fantastic can’t wait to go back staff really are the best
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Book early at the restaurant
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great stay. Check-in was fine, and the room was very comfortable. The staff were very helpful and courteous. My only gripe is my IHG amenity points were not awarded, and I had to fill in an online form with IHG to get them, when they should have been posted to my account on check in. Otherwise all good.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristi Inal, Owner at voco Grand Central Glasgow, an IHG Hotel
Responded 2 weeks ago
Dear Yorkshirebhoy Thank you your review. We would like to apologize for your points not being added at the check out. Unsure why they have not come through, however we are glad that it has now been added on. We do always value our loyalty members so hopefully you can visit us again soon. Kind Regards Kristi Inal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A very comfortable venue for a city break. Attached to the station so just a couple of minutes from the train to the hotel. Excellent service and room. Restaurant available and did not disappoint. Also bar area overlooking the station available.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kristi Inal, Owner at voco Grand Central Glasgow, an IHG Hotel
Responded 2 weeks ago
Dear WisdenPompey We are pleased to hear that the hotel met your expectations and we are glad you have taken time out of your busy day to let us know about your stay. Thank you very much! Hopefully we can welcome you back soon! Kind Regards Kristi Inal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Despite the grandeur and beauty of the building, it’s amazing dropped chandeliers and elegant, champagne bar, the hotel does not live up to the expectations that no doubt it used to in a bygone age The rooms ore cold (despite whatever you do to the thermostat ). The beds and pillows average at best. The bathrooms huge, but seemingly missing the furniture, that would’ve made it into a real room rather than a soulless vacant hanger. Breakfast is a disaster, in a layout designed for a buffet there is a massive queue as each plate is individually served to save the cost that might be incurred with someone taking a little too much. There is even a queue to get in the room, to get in the queue for the food that that is mediocre at best. I ordered some some poached eggs, which they said they would bring to my table. When they hadn’t arrived after 20 minutes, i queued again only to discover they had been cooking for the whole period and were inedible, so was promised another set …which also never arrived. Smarter people than me hung around by the server refusing to leave, till any bespoke requests were finished. I now understand why. To be fair the champagne bar is fun, the building a treasure and the staff friendly, otherwise this rating would be lower. So the hotel is worth a visit, I just wouldn’t suggest staying there.…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Kristi Inal, Owner at voco Grand Central Glasgow, an IHG Hotel
Responded 2 weeks ago
Dear screenname12349 I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Kind Regards Kristi Inal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$106 - $200 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Central Hotel
LOCATION
United KingdomScotlandGlasgowCity Centre / Merchant City
NUMBER OF ROOMS
230
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Frequently Asked Questions about voco Grand Central Glasgow, an IHG Hotel
Which popular attractions are close to voco Grand Central Glasgow, an IHG Hotel?
Nearby attractions include Locked In Escape Room (0.04 km), Xcape Room (0.08 km), and Riddle Rooms Glasgow (0.4 km).
What are some of the property amenities at voco Grand Central Glasgow, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at voco Grand Central Glasgow, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at voco Grand Central Glasgow, an IHG Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to voco Grand Central Glasgow, an IHG Hotel?
Conveniently located restaurants include Glassy Central, Meat Joint Scottish Steakhouse, and Rhoderick Dhu.
Is voco Grand Central Glasgow, an IHG Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Glasgow.
Are any cleaning services offered at voco Grand Central Glasgow, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does voco Grand Central Glasgow, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at voco Grand Central Glasgow, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, Portuguese, Hindi, and Polish.
Are there any historical sites close to voco Grand Central Glasgow, an IHG Hotel?
Many travellers enjoy visiting The Tenement House (1.1 km), The Mackintosh House (2.3 km), and House for an Art Lover (3.7 km).
Is voco Grand Central Glasgow, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.