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Sheraton Grand Hotel & Spa

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#16 of 150 Hotels in Edinburgh
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Grand Hotel & Spa
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2,678 Reviews from our TripAdvisor Community

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Showing 2,501: English reviews
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London, United Kingdom
Reviewed 3 days ago NEW

I've been staying at the Sheraton hotel in Edinburgh for several months on business, and whilst it's a clean and pleasant hotel their draconian policies towards the Internet and appalling download speeds render it virtually unusable even when paying for their premium Internet package. Also if you happen to leave anything in your room it'll be the last you'll ever...

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Helpful?
Thank businesstraveller406
SheratonEdinburgh, Assistant Director of Sales at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for sharing your feedback with us via Trip Advisor. I am very sorry to hear your comments and as the Corporate Account Manager, I would welcome the opportunity to discuss this further with you. Please can I ask you to contact me directly on janine.gelston@Sheraton.com and we can arrange a mutually convenient time for a discussion....

Glasgow
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

Had a night at the Sheraton for a birthday treat. Booked the package with access to the club room and the wonderful spa. There are free drinks and nibbles in the club room from 5.30-7.30 and although it was really busy when we were there we had plenty to eat and drink. We went in at 7 for a couple...

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Helpful?
2Thank Lauren S
About Hotel's Favourite Review
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for this wonderful review of your recent stay with us for your birthday treat. I am delighted that you enjoyed all aspects of your stay, and truly appreciate your comments that I will take great pleasure in sharing with the team. The point about a mirror being close to the hairdryer - every room has the...

Reviewed 3 days ago NEWvia mobile

The hotel, not exactly cheap, has rooms with view of the castle, and offers amenities consistent with a 5 star property. It has great spa as well. Toiletries in the rooms are spa-like and everything works. Just simply works. The staff are friendly and very professional. I booked a room with the castle room for £180, and the hotel upgraded...

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Helpful?
Thank Krzysztof D
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest I am delighted to read that you had such a wonderful stay with us on your recent trip to Edinburgh. Thank you for the super comments that you have shared, I am glad that we were able to offer you an upgrade to one of our Castle facing suites, and equally pleased that you found time to experience...

Cape Town Central, South Africa
Reviewed 1 week ago

I cannot recommend this hotel highly enough. I booked my teenage daughter and I in for a long weekend and we both thoroughly enjoyed ourselves and left feeling decidedly spoilt. One has to look past the austere, characterless exterior of the hotel because the service and the spa really make it a worthwhile place to stay. The clubrooms are extremely...

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Helpful?
1Thank TheSmithTribe
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest WOW what wonderful comments to receive, thank you sincerely for sharing your recent experience of your stay with us. I am truly delighted that you and your daughter enjoyed your stay with us whilst here in Edinburgh in one of our Club Rooms and equally pleased at your very kind words about the high levels of service that...

Edinburgh, United Kingdom
Reviewed 1 week ago

The interior of the hotel is of a very high standard which you would expect from a 5 star hotel. The public areas and rooms are very luxurious and modern. The spa is located in a different building, however access from the hotel is via a covered walkway, which is bonus. This allows you to wear your bath robe to...

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Helpful?
Thank Barchie
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for your comments of your recent stay with us. I am pleased that you chose to stay with us here at the Sheraton Grand during your trip to Edinburgh, and thank you for the comments. I am pleased that overall you enjoyed your stay, in particular your visit to One Spa. Thank you also for highlighting...

Reviewed 1 week ago

Having stayed with Sheraton in Fiji and were very impressed, I booked this particular hotel for a surprise night away with my boyfriend. We were absolutely blown away with how amazing this hotel was! Every single staff member were courteous and friendly. We were offered a free room upgrade to city view and it was stunning! Will definitely pay for...

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Helpful?
Thank tdonpon
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you sincerely for sharing your recent experience of your stay with us. I am truly delighted that you and your boyfriend enjoyed your stay with us whilst here in Edinburgh and equally pleased at your very kind words about the high levels of service that we are proud of. I have already taken great pleasure in sharing...

Reviewed 1 week ago via mobile

Waited 1 and a half hours for room to be ready got a couple of free drinks to keep us sweet. Rooms are great, bed was massive, free breakfast and spa usage when getting a club room. Basic free breakfast or upgrade for £5 for a super belly buster extravaganza. The spa was the best I've never seen, what a...

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Helpful?
1Thank Chic M
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Firstly I would like to apologise that the room that you were allocated was not ready for your arrival, thank you for your patience in this matter. However I am glad that you enjoyed the Club Room and all of it's benefits, including relaxing at One Spa's award winning Thermal Suite & Hydropool. I do hope that we...

Hereford, United Kingdom
Reviewed 1 week ago

Stayed here for three nights. Very comfortable room. Gym and pool easily accessible and modern equipment. Staff were great, car park very close by. Views to the castle and a short walk to the city centre.

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Helpful?
Thank Noel C
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest I am pleased that you chose to stay with us during your recent three night trip to Edinburgh, and delighted that you enjoyed this. I do hope that you found time to relax and unwind at One Spa, or sample one of our many gins at One Square Bar. Thank you again for this great five star review,...

Newcastle, United Kingdom
Reviewed 1 week ago via mobile

Due to the rugby being on in Edinburgh we found it difficult to book a room - so ended up at the Sheraton for £175 for a normal room. My husband had booked a king/twin room via booking.com and when we got there they told us they only had twins so word of warning - make sure you follow up...

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Helpful?
Thank Jen32B
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Thank you for reviewing your recent stay with us. I am sorry that the third party that you had booked through did not specify a king bed. If we could have changed this we would have but as you mentioned, as it was a particularly busy weekend in Edinburgh, we were full and had no king rooms available...

Lancashire, England
Reviewed 1 week ago

Firstly, this is a modern well appointed hotel if a slightly soulless one in a convenient location. The staff are mostly young people are are all very welcoming and efficient. Rooms are pretty standard Sheraton with nice bathrooms and lighting systems which require a 3 day course to master! We stayed in a Club room which gives free access to...

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Helpful?
Thank UKcritic
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review

Dear Guest Further to your recent stay with us, I am sorry to read that there were a few points that you were not satisfied with. Thank you for sharing these with us and we shall most certainly review these points with the heads of each department. Best regards Tristan Nesbitt General Manager

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Staying in West End

Neighbourhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 

Additional Information about Sheraton Grand Hotel & Spa

Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Price Range: ₹ 12,777 - ₹ 38,396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Hotel & Spa staff and other travellers.
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17 days ago
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3 months ago

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Questions? Get answers from Sheraton Grand Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clubrooms on the 7th floor are great value for money”
 of 5 bubbles TheSmithTribe, 23 Mar 2017 | Read review
“Excellent, luxurious hotel right in the centre of Edinburgh”
 of 5 bubbles Barchie, 22 Mar 2017 | Read review
“Pay for a castle view upgrade!!!”
 of 5 bubbles tdonpon, 21 Mar 2017 | Read review
“any room will be just fine...you don't spend all day in your room”
 of 5 bubbles 616marien, 14 Mar 2017 | Read review
“Castle View room”
 of 5 bubbles allanr40, 14 Mar 2017 | Read review
5 of 5