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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We had a pleasant 5-night stay at the Waldorf Astoria. Service among the hotel, the restaurant excluded, was excellent. We had two rooms in our reservation, and the Queen Castle View Room seemed much more charming than the King Castle View Room we received -...More
From the moment we turned up we knew this was a five star hotel when Willie in kilt unloaded the car and then valet parked it for us. We had a superior room on the first floor over the main entrance, thought it might be...More
1 Thank Peterhug27
Response from GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The CaledonianResponded 4 weeks ago
Dear Peterhug27,
Firstly I would like to thank you for choosing The Waldorf Astoria, Edinburgh - The Caledonian during your recent sojourn.
I'm most pleased to read your comments about our staff member Willie and his service, however I do extend my apologies for the...More
Lovely looking hotel with excellent staff especially the service at breakfast. Room a little dated and could have done with a better clean prior to our arrival and bathroom fittings were old and worn out. However excellent position and great castle view
Review collected in partnership with Waldorf Astoria
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
I arrived the 14 of August 2017 and I am leaving the 17. My main thought is that I cannot believe how this hotel can promote itself as a five star one, without infringing any customer protection law.
As you may notice, the images on...More
Thank Fzaldiv1
Response from GMWAEdi, Front Office Manager at Waldorf Astoria Edinburgh - The CaledonianResponded 2 days ago
Dear Fzalidiv,
Thank you for leaving your feedback, I am sorry that you are not enjoying your stay.
I can see from your reservation that your room was reserved through a third party and not directly with the hotel. The reservation was made for one...More
Grand hotel in great location. Room was nice with a castle view. Staff and service was good although understanding of English was a bit of a problem with a few of them. Breakfast was only OK and the area and furniture was outdated. No major...More
1 Thank Tim P
Response from GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The CaledonianResponded 3 days ago
Dear Tim P,
Thank you for choosing us on your recent visit to the city.
I am sorry that you felt your stay did not represent value for money and I would welcome further feedback as to why.
This is the city's and our hotel's...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Details
Price range
US$ 226 - US$ 815 (Based on Average Rates for a Standard Room)
Hotel class
Official star rating provided by VisitScotland, the National Tourist Board.
Hotel Style
#4 Green Hotel in Edinburgh
#7 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#32 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
241
Reservation Options
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Orbitz, Booking.com, Agoda, Priceline, Hotwire, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Waldorf Astoria Edinburgh - The Caledonian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Location
United Kingdom >
Scotland >
Edinburgh >
West End
Also Known As
Hilton International Edinburgh ,
Hilton Edinburgh ,
Edinburgh Hilton ,
Waldorf Astoria Edinburgh - The Caledonian Scotland
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along
...More
the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
Response from JohnHowardNorfolk | Reviewed this property |
It is worth the five stars. Some unreasonable guests have a misplaced sense of entitlement to quibble. The service at the Edinburgh Waldorf is superb and totally due to excellent management, staff training and recruitment.
India
