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A return visit for us with our last stay one year ago. Upon checking in I found Zoe behind the front desk. She remembered me and the reason for our visit last year. She was so welcoming and helped arrange for a Valentine's Day special...More
This was our third stay at this hotel.
We booked via a groupon deal, but had to pay a little extra for our children to stay. We booked in the large family room, which has plenty of space for a family of 4. The hotel...More
Cold, condensation running down the inside of the windows, mould on Windows in room. Staff great, food not good. 'Chefs' not up to the menu as listed and the vegetables were a nightmare. Booked 3 nights and lasted one. Given the Groupon price it was...More
Thank Liz D
Response from PaulLawson, General Manager at Best Western Moffat House HotelResponded 24 February 2016
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More
Ignore the negative reviews about this hotel they are unfounded and unnecessary. We booked a two night deal with free bottle of prossecco. We were warmly welcomed into a very warm hotel [The weather outside was freezing] and found all the staff helpful and friendly....More
I booked the Moffat House hotel for a work trip, mainly because it is a Best Western and we are diamond members. It was pretty much as expected. Staff were very friendly, the main building is lovely and grand. My room was in a stable-block...More
Thank Susi W
Response from PaulLawson, General Manager at Best Western Moffat House HotelResponded 26 February 2016
Dear Susi W,
Thank you for your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us...More
I hope the answer is none! Having been in Best Westerns where dogs were accepted and witnessed dog hairs on the carpet, a dog being allowed to defecate on the carpet in a corridor, together with attendant barking during the... More
I hope the answer is none! Having been in Best Westerns where dogs were accepted and witnessed dog hairs on the carpet, a dog being allowed to defecate on the carpet in a corridor, together with attendant barking during the night, it is totally unfair to other guests.