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Best Western Station Hotel

Traveller (100)
Room & Suite (50)
Dining (8)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star accommodation
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Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (523)
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All reviews courtyard bistro opposite the railway station good size business trip traditional hotel jacuzzi bath town centre night porter lady on reception lovely hotel four poster bed enjoyable stay stayed here for two nights warm welcome full scottish executive room room was large
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1 - 5 of 515 reviews
Reviewed 6 days ago

This hotel har got to improve the service. Some of the staff were rude to us or to our friends during our short stay (4 days). Iif you can't behave in a decent way, you should not run an hotel. If you are going to...More

Review collected in partnership with Best Western
Date of stay: January 2019
Thank Compass63382716959
Response from dawn_archibald1234, General Manager at Best Western Station HotelResponded 5 days ago

I am sorry to read that you found some of the Staff rude. This surprises me as we often get praised on How friendly & helpful the staff are. Customer service is A Hugh factor in our staff training and I hope that you return...More

Reviewed 1 week ago via mobile

Although I wasn’t staying at the Station Hotel, I called in for drinks and food with my husband, as we were staying at the B&B directly opposite, on Lover’s Walk. We’ve visited the bar several times before and have received lovely, friendly service from Bradley,...More

Date of stay: January 2019
Thank Onkiblonk
Response from dawn_archibald1234, General Manager at Best Western Station HotelResponded 1 week ago

Thank you for your comments. I am pleased that you found the staff to be friendly and efficient. We strive to deliver great customer service at all times. I will pass your comments onto the Staff.

Reviewed 2 weeks ago via mobile

We spent a lovely couple of days here over New Year. All the staff were extremely helpful, (especially the manager Dawn) our room was beautiful and the food was delicious. There was no entertainment but the manager explained it was because the hotel had recently...More

Date of stay: January 2019
Thank C8285ORjamesm
Response from dawn_archibald1234, General Manager at Best Western Station HotelResponded 1 week ago

Thank you for your review. I am glad that you enjoyed your stay found the bedroom to be beautiful. It was lovely to meet you and I look forward to welcoming you back to the Hotel in the Future.

Reviewed 4 weeks ago via mobile

Lovely evening at the station hotel last night and big thanks to all staff. Special mention to Rebecca who kept a cool head throughout the whole night! She dealt with 50-60 people exellently, thanks again.

Date of stay: December 2018
Thank Alistairbremner
Response from dawn_archibald1234, General Manager at Best Western Station HotelResponded 4 weeks ago

Dear Mr Bremner Thank you for your review, I am pleased That you had a Lovely evening. I will pass on your comments to all staff especially Rebecca, She is a great asset to the Team. Hope you have a lovely Christmas & New Year

Reviewed 13 December 2018

Situated by the station, the hotel has loads of parking. Reception staff are very helpful, and the executive double room was all that you would expect. Breakfast is a buffet, tasty and very well presented. When I needed help to arrange a repair for a...More

Date of stay: September 2018
Thank hillcrestlad
Response from dawn_archibald1234, General Manager at Best Western Station HotelResponded 4 weeks ago

Thank you for your comments. I am pleased that you found the staff Helpful, we strive for great customer service. I am glad that you had a tasty Breakfast & I look forward to welcoming you back in the future.

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About
Description
Best Western Station Hotel is a gorgeous Victorian Railway hotel offering 3-star accommodation just a few minutes' walk from Dumfries town centre. Guests give us great feedback for our excellent food and friendly More service . All rooms have flat screen freeview TVs, ironing centres and wired internet and there is free wi-fi throughout the hotel. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Banquet Room
Breakfast Available
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
32
Price range
US$ 87 - US$ 122 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Dumfries
,
Dumfries Best Western
,
Best Western Station Hotel Dumfries, Scotland
Location
United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
32
Price range
US$ 87 - US$ 122 (Based on Average Rates for a Standard Room)
Also Known As
Best Western Dumfries
,
Dumfries Best Western
,
Best Western Station Hotel Dumfries, Scotland
Location
United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Photos
Traveller (100)
Room & Suite (50)
Dining (8)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Gary_Faulkner
11 August 2017|
Answer
Response from Aileen_McGhie | Property representative |
Hi! I must admit, it's a few years since I last went myself! Please refer to "aafitnessstudio" website for information on what they offer. Hope to see you soon. Kind regards, Aileen.
0
Votes
mabozar
22 July 2016|
AnswerShow all 7 answers
Response from Murcia23w | Reviewed this property |
Hello Apologies for the delayed response. Yes I was bed and breakfast . Very nice quality produce
0
Votes
Room Tips
"If you need total quiet to sleep ask for a room away from the front."
420barbarag
27 Oct 2018
Read review
"Our room was on the second of three floors but there is a lift."
834halinad
29 Jul 2018
Read review
"Rooms on opposite side of railway station quieter, also do not take top floor room - cramped."
sultany2013
16 Jul 2018
Read review
"Request a refurbished room if available"
Harpersongs
14 Jul 2018
Read review
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