Stayed for a couple of nights whilst doing some business and also to catch up with friends. The hotel location with its drive straight off the main road into Hawick but just 5 minutes walk from the town is ideal. The room was very spacious and comfortable. The hotel is also spacious and comfortable. Breakfast was good and was served in a bright sunny room at the front of the hotel looking over the grounds. Balcary House is a little more expensive than other places in Hawick but you certainly get what you pay for; stunning building and grounds. We will most certainly recommend and we will certainly stay here next time we visit Hawick in 2023.
Situated a short distance from the centre of Hawick this was an ideal location to stay over night. The surrounding scenery is breath taking. The rooms are modern yet has a touch of rustic feel and the beds are so comfy that you will debate staying another night. The staff were welcoming and couldn’t do enough especially Sue who went above and beyond. The only down side was the man on the desk when we arrived who dropped the key on the desk without telling us where the room was or the facilities like WiFi code or how to purchase the selection of cakes on offer in the foyer. However, we refused to judge the rest of the experience on one negative.The breakfast selection was plentiful and all locally produced. The girls serving breakfast were fantastic, professional and very accommodating If you need a place to stay while visiting the Scottish Borders then this should definitely be at the top of your choices.…
A lovely hidden hotel set back from the main road into Hawick. Clean and well cared for by friendly staff. Our room was large with double doors out to a balcony which overlooked the garden and wooded grounds which we could walk round. Just a few practical things to note - no wardrobes to hang suits, the information folder only held the story of the house, no menus, wifi info, where to get fresh water (you couldnt drink the water from the bathroom tap) times for meals etc which would have proved helpful. We asked the staff about the water and was told it was safe to clean teeth and they would provide bottled water for us but there were several children in the hotel who might have drunk the water with no info in our room about this.
The room was lovely. The toilet seat was falling off. There was no shampoo/conditioner which I would expect in most places nowadays. If you wanted a drink you had to go & find someone the bar wasnt manned. There wasnt much of an atmosphere. The breakfast was lovely
We found this hotel pretty OK. Good location just out of town. Parking. Nice grounds. Quiet enough. Near the Hawick park / river which is nice. We had a nice room/ bathroom. Breakfast was fine food wise, service was patchy in our experience…recognise it may have been a blip. Parting thought: we see a lot of B&B owners who - over time - become somewhat cynical about their guests, forget why they took it up in the first place. I got the feeling (??) that the owners are - totally unaware themselves - heading down this path. Posts like this are never enough to move engrained lack of self-awareness…but it would be shame to see the number of reviews negatively citing (just) the owners grow.
Hotel lovely. Staff really friendly & attentive. Would definitely return. Nice location. Good choice for breakfast from cereal, yogurt & freshly cooked breakfast. Nice gardens to sit in & relax. Very close to centre of Hawick & it’s shops
Would love to thank all Balcary staff for all their hard work You were all amazing and made the day so special for my daughter s wedding .you were all amazing. Huge thanks to Dave and Sue, Bob and all the girls you all worked your socks off to make sure we had the best day and night.Can't recommend you all enough you deserve a rest now enjoy your procecco xxx
Had the misfortune taking my grandchildren including one on visit from Canada for afternoon tea meant to be a treat . The gentleman who dealt with us was the rudest & unfriendly you could hope to meet . He never made us at all welcome in fact he never spoke. The tea was not value for money & the whole experience was a complete disappointment.
This place is a bit sad and disappointing. When you walk in, you're greeted by a homemade sign that says it was named the 'Best Hotel in the UK' in 2021 by Kayak. I'm pretty sure they just made this up. I checked Kayak. We were 2 couples with 2 rooms. Immediately upon check-in, we had issues. They should have been minor issues (no wifi and missing towels, among other things). Unfortunately the gentleman proprietor didn't like being bothered with such trivial matters, so he would respond rudely and, in the case of the non-functional wifi, insist that it was not his problem. Fortunately his wife was more accommodating (and polite), so we tried to avoid the grumpy husband for the rest of our 2-night stay. He really isn't cut out for the hospitality business. Among the other issues, I'll call out the bathroom. It was huge, one of the biggest I've ever seen in a UK hotel, but it didn't matter because there was absolutely no storage or surface area for anything. The tiny sink is what you would expect in an aircraft lavatory. Plenty of room for a small table or shelf, but no. We had to put our toiletries on the floor. Also, the shower power booster was so loud it sounded like a piece of industrial equipment. Clearly in need of maintenance or replacement. We were in room 1 and we had significant noise from the adjacent room on one side, and from a shared bathroom on the other side. The hotel is a 15 minute walk from town, much of it on a dirty sidewalk past shuttered buildings. Not an ideal experience after a late dinner. The two-star rating may seem harsh, but the behavior of the proprietor at the very beginning was just unacceptable.…
We were staying in Long Cottage and found a small metal gate and a gravel path which was just 10ft from the beach. This gravel path took us to this delightful hotel, with its own restaurant. We were able to book to have dinner with our Jack Russel and Vizlador in the conservatory. My partner had blue cheese and pear salad and I had mozzarella and tomato caprese salad to start. We then had sea bass with asparagus and I had chicken schnitzel with farm mushroom sauce and dauphinois potatoes. The food was both simple, extraordinarily tasty and well presented. The staff were warm friendly and accommodating of our canine family. Please visit and eat at this delightful family run hotel. It is a true hidden gem