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4.0
#11 of 14 hotels in Derry
Location
Cleanliness
Service
Value
At the Best Western Plus White Horse Hotel you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus White Horse Hotel will stand out among other hotels in Londonderry,Derry and Strabane. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus White Horse Hotel will provide you with the superior customer service that you are used to at any Best Western hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Northern Ireland Tourism.
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The Best Western White Horse Hotel offers a mixed experience, with guests enjoying its spa, pool, and dining amenities, yet some suggest there's room for enhancement. While the service receives mixed feedback, ranging from warm to slow, the cleanliness is generally commended, although a few areas may require deeper cleaning.
The atmosphere is praised for comfort, especially in renovated rooms, despite occasional noise and dated elements. However, concerns about the hotel's value, including high prices and billing issues, alongside varying room quality, from elegant to outdated, have been noted by visitors.
Atmosphere
Inviting
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Booked via Spa weekends to treat the wife as she is a main career for her father. It was a two night break pre meal cocktail followed by a 4 course meal on one night. It also included a neck and back massage. Hotel staff on arrival where very good, and the staff in the treatment area where excellent, but thats where the good review ends. Rooms/Hotel very dated, I have not had a two tap shower experience since the early 90s and standing turning each tap to get the right temp each morning a complete pain. Remote control battery area was sealed of with black electrician tape. Treatment team were great but what is the point of playing relaxing music and burning oils to relax you, when young children can play right outside the door of your treatment room waiting to get into the pool. On the evening of our meal I enquired where our pre meal cocktail was only to be told it wasnt part of the package, and unless I could provide further proof then none would be supplied which made me feel uncomfortable the rest of the meal, and thus ruined the evening. Breakfast is good standard and staff again are good, but area very small trying to cater for that many people getting up and down retrieving their breakfast. This is a family based hotel and one that a lot of young familes enjoyed, its is certainly not an ideal spot for a SPA weekend
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a brief overnight stop here in Mid-August – it’s in the Best Western tradition of reasonable quality, low prices so we took two rooms, one Suite known as the Donnybrewer Suite and a family room for my daughter and grandchildren, who picked the hotel as it had a swimming pool and a spa, both of which they tell me were very nice.
It’s an odd location, it’s a low rise structure adjacent to a busy road roundabout which causes a fair bit of traffic noise but that’s livable with and there is a huge, free car park front and rear so you should always be able to get parked !
Great greeting from Emma at the open plan reception area/counter and a very informative check in – straight to our room although we were a little early – no problem.
Our room was billed as a suite but it’s not a true suite – it’s a large room with a sitting area as you can see on the attached photographs and in the photographs its location was as per the layout plan I attach. My daughter’s family room was rather basic but comfortable, my daughter advises me. There was a problem with the wardrobe bar being broken meaning no clothes could be hung there, the towel rail was lying on the floor and the liquid shower gel dispenser was empty but otherwise their family room was adequate.
Our “suite” was fine – cost about £180 for the night and just about worth it – clean and comfortable but don’t expect air conditioning, there isn’t any and the hot night of 23rd August was a little uncomfortable, even with the windows open as wide as they could be.
The Wireless internet was fast(ish) free and functional – no problem there and the bathroom was clean with dressing gowns and slippers but not a lot of general toilet amenities. There was a shower and a separate jacuzzi bath which did not work other than to function as a simple bath – maybe that was just me failing to operate it properly, but I don’t think so.
The Restaurant was the great saving grace – nicely designed and a comprehensive menu with plenty of choice (see my menus attached) and a pretty good wine list – I think my photographs will confirm this. There were too many efficient staff to mention but Ellen was exceptionally friendly and efficient – an excellent meal and well served – one problem – the salt and pepper cellars were really dirty – we cleaned them – see attached (if Trip Advisor publish the photo at all – there is a habit of not mentioning negatives like this).
That’s it – not a bad stay – a few glitches that should be improved on but we enjoyed ourselves.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:Try for one of the two suites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Poor location, at a busy roundabout. Looked more like a mainland motel than a hotel . Room allocated was cramped ( I’m assuming that was because it would be classed as a “ budget room” due to the package offer ) , room had only one small window which opened and no extraction in the very small bathroom. No air conditioning made the room very hot. Hall carpets could have done with either being replaced or given a deep clean to remove staining. On the upside ,the room was very clean and the bed and pillows were super comfy . Paper cups were provided due to Covid 19 and could be replaced on request .Room isn’t serviced due to Covid19 unless also requested. Leisure facilities were good ,with a good sized swimming pool and well maintained outdoor hot tubs, which had to be booked in advance, again due to Covid restrictions. Restaurant menu had a good range , though as our first night was a Sunday , it was very busy and service was very slow, but then hotels are suffering due to Covid19 . Breakfast also had a good range of dishes to choose from and again due to Covid , was table service which I preferred anyhow . To sum up , although this hotel is rated as 4 ****, I feel this was due more to having the leisure facilities .
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Visited this hotel for my partners birthday along with another couple. First impressions of the hotel were good however as the night went on I began to notice alot of flies/insect bug like things gathering on the ceiling and walls in my room - no exaggeration there was around 40 of these flies in my room! I asked the night staff if I could change room but fully booked so he gave me a vacuum to get rid of them which I didn’t think was the best scenario to handle this situation. I didn’t sleep a wink throughout my stay because of this. My partner was bitten by the flies multiple times. The next morning when I went to reception to let the manager know the situation and see if I could move room she treated me with A defensive attitude And blamed it on me leaving the window open even though she previously said the windows were being kept open for the COVID situation? Didn’t make any sense to me. She refused to watch my video which if she did watch she would have been gobsmacked at the many flies! There was a situation at the hotel also that had nothing to do with me or the couple I was with but she went on to accuse it being the couple I was with - this just implied to me that this woman Clearly does not pay attention to her guests or anything going on in this hotel. She would not let me get a word in! So she said she couldn’t handle my situation with the flies because she “had to deal with the people who complained about us” even tho we hadn’t even been complained on!! I didn’t even get her name she made me feel that nerves! She settled with having the room serviced Because apparently the hotel was fully booked. The cleaners did not even clean the room they changed our towels and didn’t touch anything else! Paid £10.95 for breakfast in the room for 10am didn’t come until 11am and looked and tasted like it had been heated up from 3 days ago. One of the people I came with is a hotel receptionist and she is absolutely amazed at the treatment I have experienced here. I would never recommend to anyone else.
To leave on a brighter note Gabby was the perfect receptionist very nice and polite!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had an overnight stay on Saturday 14th December, upon arrival we booked in for an evening meal and breakfast the next morning. Breakfast cost us £21.90 for 2 people. When we came to get our evening meal we hadn't been booked in, but were lucky enough to get a table, food was good. Next morning we came down for breakfast it was obvious there was not enough staff to cater for the quantity of people staying, there was no pure orange juice waited 10 minutes but still no one filled it up, there was no one to fill up the trays for the fry. Our fry consisted of a slice of bacon , about 6 beans and a tablespoon of scrambled egg. This cost us £21.90 ridiculous!!!!
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Date of stay: December 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarAway28493454408, Owner at Best Western White Horse Hotel
Responded 10 Jan 2020
Dear 1w2w3w4w, Thank you for leaving feedback for us so that we can improve our offering. We are delighted that enjoyed your evening meal and our apologies that breakfast was disappointing for you. We certainly will be looking at how we can ensure that everyone gets a great breakfast experience. Wishing you the best for 2020. The Management and Staff at The White Horse
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Just back from a very relaxing break. When we arrived in the carpark our thoughts were not good it looked a bit untidy and tired but on entering the reception area we soon changed our minds. Receptionist was really efficient and plenty of covid precautions in place. Our room had everything we needed for a short break although the ensuite was tiny. We had breakfast and evening meals on 2 days and were very impressed with the quality of the food and the service from the restaurant and bar staff. The quiet area to the side of reception for a nightcap was very pleasant to sit in after our meal. The hot tub was a lovely place place to unwind and we followed this with a massage in the health suite, again the staff were thoughtful and very pleasant. Although the hotel is not in a great location I would recommend it to anyone wanting to get away for a relaxing break in a very clean and well run hotel.
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Date of stay: August 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Well worth every penny for this fabulous pamper package. From the wonderful greeting by a very lovely lady on reception, to the great food served both at breakfast and the evening meal and last but certainly not least to the fantastic experience we had with both with the massage and outdoor hot tub. The evening meal (included in and the deal) was delicious and had very generous portions and the waiter very kindly allowed us to take the dessert to our room so we could enjoy after a much needed rest! The highlight of our break was the massage and hot tub. Linda the masseuse was both friendly and professional and we were lucky enough to enjoy the hot tub in full sunshine. All the health centre staff were extremely welcoming and attentive, we even had a workout at the gym!
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good value. Stayed for one night. Comfortable room, Great staff, lots of free parking. The restaurant is also good value and the food very nice as well. We had the early bird special and could not eat the amount they served us. It has a good pool and a very well equipped gym. The only minor observations was the WiFi could be a bit temperamental with slow speeds from time to time but that didn’t spoil the stay.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarAway28493454408, Owner at Best Western White Horse Hotel
Responded 21 Feb 2020
Dear Whizzer50, Thank you so much for your feedback. We are delighted that you enjoyed your stay and the food on offer. We have a plan in place to put in stronger wifi signal and better speeds over the next month or so - hopefully you will stay with us again and enjoy an even better experience. With Best Wishes, The Management & Team at The White Horse
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We have just returned from a 2 night stay here and honestly had a great time. The staff we came across were all friendly and pleasant. The rooms were spacious and clean (we had two rooms as we are a family of 5). We used the pool a few times and the kids loved it, towels and lockers are provided which is great. We didn’t eat in the restaurant but did order room service both evenings and couldn’t fault anything, the food was delicious and very reasonably priced. The breakfast was amazing, such a great selection and my children loved the pancake machine. Overall a fab stay and only a 10 minute drive from Londonderry town centre.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarAway28493454408, Owner at Best Western White Horse Hotel
Responded 2 Jan 2020
Dear Julieann, We are delighted that you enjoyed your stay with us this Christmas Season. Thank you for your lovely feedback and we hope to see you again in 2020. Happy New Year, The Management and Team at The White Horse
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While this hotel might look appealing online it is definitely not 4 star. It's basically a roadside patched together attempt at a hotel - 3 star at best. The standard rooms are overpriced, poorly laid out, cold, badly finished, the wifi lagged badly and the bedroom wardbrobe ( behind a door) was effectively was a freezing cold ice box that cooled the whole room down when opened. The safety deposit box, phone and shower enclosure were broken in our room - room 121. The common areas and corridors were badly run down and worn , the pool area was cold and draughty and there was badly ripped seating in the bar area. The staff were nice and did their best but don't expect anything more than basic motel style roadside accommodation here. After getting to the room I actually felt like driving on. Had I not already paid, I would have. Very dissapointing compared to how the hotel is portayed online. Don't get fooled and tempted to stay here believing you're going to a 4 star hotel. I wish I had read a recent review like this before staying. Overall a dissapointing way to experience Derry.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarAway28493454408, Owner at Best Western White Horse Hotel
Responded 21 Feb 2020
Dear Alison, As you booked the room on arriving at the hotel, you actually viewed the room and the leisure centre before you decided to stay. Having seen our facilities in person you choose to stay and pay for your room. I understand the room was not roasting hot on check in because we do not run full heating in rooms that are not booked - this is to stop wasting energy. However, the gentleman who showed you the room did show you how to turn the heating up. Apologies for the wifi lags - with the recent storms it has been impacted and we are working on a long term faster wifi solution to be in place within the next month. Our pool area is heated and as you'll see from other reviews a popular and well loved feature of our hotel. With our 4 star rating from the tourist board and Best Western rating us as a Plus standard hotel we take great pride in our continually high standards - we appreciate your feedback and will try to use it to improve our offerings. I believe you were unable to find a review similar to your own prior to staying is because the vast majority of our guests enjoy our facilities and service. We do hope you find a hotel you enjoy better when you next visit our beautiful area. Best Wishes, The Management & Team at The White Horse
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Train station is about 10-12 minutes car/taxi ride from the hotel (5-6 miles), I am sure if you call a local taxi firm, they will provide with fair price, I used my own car.
There are more places to choose from in the Derry area.
PRICE RANGE
₹9,489 - ₹13,688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western derry, derry best western
LOCATION
United KingdomNorthern IrelandCounty LondonderryDerry
NUMBER OF ROOMS
58
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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