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The Dragon Hotel

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The Dragon Hotel
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859 Reviews from our TripAdvisor Community

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Showing 841: English reviews
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Manchester, United Kingdom
Reviewed 2 days ago NEW

Love this hotel, second time I've stayed here and it did not disappoint. Arrived from Manchester about 1.30pm was unable to check in til 3pm but that did not matter the staff looked after our luggage and we entered our car details in the car park (cost of £9 per day) and we were off. Mother room was lovely stocked...

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Helpful?
Thank JennyI2
UK
Reviewed 4 days ago NEWvia mobile

Do not fall for the apparent cheap rates compared to other hotels in Swansea. Just checked in and the hotel carpark now costs £15. Also, there are clearly very different quality rooms. There are standard rooms and the very, very basic rooms similar to a well worn Travelodge room.

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Helpful?
Thank Davenham123
Cardiff, United Kingdom
Reviewed 4 days ago NEWvia mobile

Stayed here as part of a hen party. Arrived & ate lunch in the brasserie, this was ok. Disappointingly, the bar doesn't serve cocktails! Went to the spa- I've been to many a spa & this is possibly the one I shan't be rushing back to! Not much to it but fine enough to just chill & read. Room was...

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Helpful?
Thank emmabm1507
wales
Reviewed 6 days ago NEWvia mobile

Ideal location in the heart of the city - close to the shops, marina, university. Plenty of secure car parking at rear of hotel, and reasonable rate! Reception staff very pleasant and nice welcome, really helpful. Bedroom & bathroom nice, usual setup. Room was very quiet, suited us. Had a meal downstairs. Good menu selection and deals available. Food was...

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Helpful?
Thank magnwn
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back soon.

Wales, UK
Reviewed 1 week ago

Had a fantastic time at the Dragon hotel Christmas afternoon tea in December with party of 19 family members. Staff were very accommodating and the food was amazing ! We received regular top up's of tea and the children received a surprise snack before their meal arrived. The cakes and sandwiches were plentiful and the staff on duty were kind...

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Helpful?
Thank Edin_Hrustanovic
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

Many thanks for such a great review, we look forward to seeing you again.

Merthyr Tydfil, United Kingdom
Reviewed 1 week ago via mobile

Was only at the hotel for a conference with work, didn't have the pleasure of staying at the property but have to say the hotel was very clean and tidy and in a good condition. The staff were friendly and I was able to park my car for free by giving my reg plate at reception. Hopefully will come back...

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Helpful?
Thank Lloyd2709
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

Many thanks for such a good review, we look forward to welcoming you back to the hotel in the near future.

Milford Haven, United Kingdom
Reviewed 2 weeks ago via mobile

We went for lunch recently and were somewhat disappointed. I asked for lime cordial with water. The drink was warm, the waitress had obviously filled the glass without running the tap to cool it. Overall, I find over the past few months that the food is not as good as it was. A pity as it was a favourite of...

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Helpful?
Thank Sara H
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

We appreciate you taking the time to provide us with feedback of your recent meal at The Dragon Hotel. I am very sorry to hear that your meal with us did not meet your expectations. Your comments shall be addressed with the Food & Beverage team, we look forward to welcoming you back to The Dragon Hotel.

Reviewed 2 weeks ago via mobile

Rooms are clean but basic, if you want heating you need to ask reception. There is a air conditioning control in the room but it wouldn't work properly. When I asked reception in the morning why my room was so cold so much so I used 2 quilts, I was told very brusquely that I needed to phone reception who...

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Helpful?
Thank Lisa J
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

Thank you for your feedback received following your recent stay at The Dragon Hotel. I have now had the opportunity to look into your comments further and have addressed the points with the relevant departments of the hotel. In the first instance, may I offer my sincere apologies for the poor service you felt had received on this occasion. Please...

Gauteng, South Africa
Reviewed 2 weeks ago via mobile

Excellent hotel with and efficient check in and great food. Rooms a little small but clean and bathroom fully equipped. Breakfast was delicious and extremely efficient staff running the resident dining room. Highly recommended

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Helpful?
Thank Lizzi H
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We look forward to welcoming you back to The Dragon Hotel in the near future.

Reviewed 3 weeks ago via mobile

1) robbed of £9 for parking on arrival 2) rooms stink of dust 3) cold 4) magic mysterious button on n the wall. 5) price is too high for what it is. Old and shabby... 6) noise from traffic is unbearable .....

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Helpful?
2Thank Neil B
GethynWatkins-John, Guest Relations Manager at The Dragon Hotel, responded to this review

Many thanks for your review following your recent stay at The Dragon Hotel, I would like to apologise for the shortfalls in the standard of service that you felt that you received on this occasion. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Dragon Hotel is one of Swansea's premier 4-star hotels and is located in the heart of the city centre, offering guests excellent hotel accommodation, a variety of dining options, Conference & Banqueting facilities, a Health Club and chargable on-site parking. The hotel has 106 en-suite, fully air-conditioned bedrooms and features high-speed Wi-Fi internet access and flat screen digital TVs. The Health Club features an 18-metre indoor swimming pool, male and female saunas, a well equiped gymnasium with qualified personnel on hand and two treatment rooms, offering Holistic and Sports Massage Therapy, as well as an extensive choice of beauty treatments. The Piano restaurant, situated on the first floor is open for dinner every evening and offers excellent AA rosette standard food, with panoramic views across the town. Our Brasserie Cafe Bar located at the front of the hotel is open all day, offering an informal destination for breakfast, lunch, light meals and hot & cold drinks. An ideal venue for that special event or conference, the hotel can accommodate upto 200 guests in the Pembrey Suite. The Dragon Hotel has long been a Swansea landmark and is within walking distance of many local attractions, such as the beach, marina, shops, theatre, restaurants, and vibrant night-life. ... more   less 

Additional Information about The Dragon Hotel

Address: 39 The Kingsway, Swansea SA1 5LS, Wales
Region: United Kingdom > Wales > Southern Wales > Swansea County > Swansea
Price Range: ₹ 4,995 - ₹ 11,072 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Dragon Hotel 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Dragon Hotel Swansea
The Dragon Hotel Swansea, Wales
Hotel Style:
#6 Business Hotel in Swansea
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Questions & Answers

Here's what travellers have asked, with answers from The Dragon Hotel staff and other travellers.
4 questions
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Southern Wales, United Kingdom
1 month ago

See all questions (4)

Questions? Get answers from The Dragon Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room overlooked the car park was very quiet esp for a weekend”
 of 5 bubbles JennyI2, 25 Feb 2017 | Read review
“7th floor was quiet.”
 of 5 bubbles kazwo, 31 Dec 2016 | Read review
“all rooms seem to face the road so cant advise, I can only say our sleep was disturbed by a very enthusiastic road sweeper”
 of 5 bubbles Anthonyd440, 15 Dec 2016 | Read review
“Don't choose any room. Don't go there!”
 of 5 bubbles rhiannonj102, 14 Dec 2016 | Read review
“The rooms at the rear are less noisy”
 of 5 bubbles colleens372, 7 Dec 2016 | Read review
5 of 5