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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,895 Reviews from our TripAdvisor Community

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Showing 1,801: English reviews
Reviewed yesterday NEWvia mobile

You cannot go wrong staying here...... The staff were attentive, the room was spotless, prices in the hotel bar reasonable and you are a stones throw from main facilities. We could tell that larger groups use this hotel too but the staff are sensible and roomed us on the top floor away from any late nite party goers or noisy...

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Helpful?
Thank Matrix316
Reviewed yesterday NEWvia mobile

My Girlfriend and I visited the Clayton Hotel today for afternoon tea to celebrate our anniversary. The tea itself was brilliant with a wide selection of sweet and savoury treats accompanied by a lovely prosecco cocktail. Niall - the gentleman serving us was a great host and went out of his way to help make our day that little bit...

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Helpful?
Thank Tom L
wales
Reviewed yesterday NEWvia mobile

Just back from a nights stay. The hotel is clean and modern, in a great location for shopping or a night out. Breakfast was yummy and well worth the money. The reception staff were lovely, so welcoming and helpful. The Irish Lady (possibly manager) was very friendly and helpful. I will definitely be returning in the near future.

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Helpful?
Thank carmarthenWales
Preston
Reviewed 4 days ago NEW

Rooms modern, clean very comfortable. Ideal for Trains, Taxis, buses, Drinking, Eating, Shopping, sightseeing. Staff so friendly and helpful and they do discounted car park at Westgate NCP a 5 min walk

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Helpful?
1Thank PathfinderPreston
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear PathfinderPreston, Thanks for leaving a great review on TripAdvisor, I'm delighted you enjoyed your time with us and we hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 4 days ago NEW

My girlfriend and I won a night stay and a 4 course meal and we were incredibly amazed how well we were looked after. The staff (especially Clare Martin) were super friendly and helpful with everything, they even provided us with a bottle of bubbly on arrival (guessing that won't happen for everyone but lovely thoughtful gesture!). Extremely clean, the...

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Helpful?
Thank Richard T
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Richard T, Thanks for posting your wonderful review on TripAdvisor, I'm delighted you enjoyed your Valentines stay with us. I will pass on your compliments to the whole team and especially Clare she is a valued member of the team she will be thrilled. We all look forward to welcoming you back in the near future. Kind Regards, Jason...

Reviewed 5 days ago NEWvia mobile

Couldn't fault the hotel. The room was ready as advised, was clean, fully stocked and comfortable. Plenty of sockets for laptops etc and a perfectly reasonable bathroom for an overnight stay. Breakfast was a good choice of hot or cold buffet style with a choice of 4 juices on offer. The staff were very courteous and helpful. Would return

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Helpful?
Thank Rob G
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Rob G, Thanks for the great review on TripAdvisor, I'm delighted you enjoyed your time with us and will pass on your compliments to the team. I do hope we get the chance to welcome you back in the near future. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 6 days ago NEWvia mobile

Stayed for 2 Nights over the Wales v England rugby weekend. Location perfectly situated in the centre, 2 mins from Cardiff Central Train Station, 8 mins walk from the Principality Stadium, 2 mins walk from all Bars and Restaurants and, for the Night Owls, Chip Alley! Cardiff was absolutely banging, I doubt it's normally as crowded but it will still...

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Helpful?
1Thank Chris S
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Chris S, Thanks for reviewing your recent stay with us during the rugby on TripAdvisor, I'm delighted you enjoyed your time here. I'm glad the team were able to assist you in changing rooms upon your request and that everything was great going forward. I do hope we get the chance to welcome you back in the near future....

Reviewed 6 days ago NEWvia mobile

We are not ones to complain but the room we stayed in smelt very smokey. We assume this was from the previous guests that stayed here for the rugby the night before. It really affected our stay. Our clothes even smelt of stale smoke it was awful. Apart from that the room was ok and it did the job. But...

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Helpful?
Thank Victoria Louise E
ClaytonHotelCardiff, Dear Victoria Louise E, Thanks for reviewing your recent stay with us on TripAdvisor. I'm disappointed to read your co at Clayton Hotel, BW Premier Collection, responded to this review

Dear Victoria Louise E, Thanks for reviewing your recent stay with us on TripAdvisor. I'm disappointed to read your comments do value your feedback and will take your views on board had anything been mentioned to a member of the team during your visit they would have been delighted in allocating you an alternative room. I do hope we get...

Reading, United Kingdom
Reviewed 1 week ago NEW

4 of us stayed over the weekend for the Wales v England Game. The hotel was packed, but the staff were amazing coping with the large numbers of people. They were friendly at all times and kept smiling! The rooms were clean and spacious. The hotel is very convenient for both the station and the stadium. We will all be...

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Helpful?
1Thank Julie D
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Julie D, Thanks for the great review on TripAdvisor, I'm delighted you enjoyed your time with us and the amazing atmosphere here at the hotel. I will pass on your compliments to the team they will be delighted that their hard work was noticed. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations &...

Ipswich, United Kingdom
Reviewed 1 week ago

The staff were very helpful and friendly. The rooms are spacious, nice and clean. The breakfast was great - had a good selection to choose from. Really good central location for the city center and rugby!

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Helpful?
Thank Lairy2015
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Lairy2015, Thanks for the lovely review on TripAdvisor, I'm glad you enjoyed your time with us and found the team to be friendly and helpful. We hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: ₹ 4,637 - ₹ 15,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
18 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On Rugby Match days rooms from the 4th floor upwards appear to be the quietest”
 of 5 bubbles Lairy2015, 13 Feb 2017 | Read review
“Ask to be away from the train station”
 of 5 bubbles VickiM674, 30 Jan 2017 | Read review
“Good views from 11th floor.”
 of 5 bubbles robertlX6978PT, 22 Jan 2017 | Read review
“Did not stay at hotel”
 of 5 bubbles Jane2458, 1 Jan 2017 | Read review
“Higher floors have less train noise”
 of 5 bubbles chiswickgirl, 18 Dec 2016 | Read review
5 of 5