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Copthorne Hotel Cardiff-Caerdydd

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Copthorne Hotel Cardiff-Caerdydd
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991 Reviews from our TripAdvisor Community

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Showing 973: English reviews
Start your review of Copthorne Hotel Cardiff-Caerdydd
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Reviewed yesterday NEW

A clean comfortable hotel, decent parking, quite fast wifi and an excellent shower. It does what a hotel needs to do but that's it. The rooms are tired, the decor heavy and dark, stuck somewhere in the mid-1990s. It may appeal to elderly Americans and Telegraph reading retirees from Hampshire, but not me.

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Helpful?
Thank S H
Northallerton, United Kingdom
Reviewed 2 days ago NEW

Decent sized room, comfortable bed and nice enough bathroom. TV a bit clunky to use. Friendly staff and decent food in the bar served untill a decently late time for late arrivals. The only slight quibble was the breakfast restaurant: small tables very close together. I was almost sitting on the knee of the chap next to me.

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Helpful?
Thank Hepatacyte
Merseyside
Reviewed 5 days ago NEWvia mobile

I stayed over to attend a course at the hotel. The facilities were very good and the bar staff very friendly and helpful. My issue was that when I checked out and got home I tried to ring the hotel as I'd forgotten my phone charger and left it in the room. I was on the phone for over 30...

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Helpful?
Thank LFCNET
Berkshire
Reviewed 6 days ago NEWvia mobile

We loved our stay at the Copthorne. The stay actually was magical for us. The staff were wonderful and the room was too. Having read reviews, I won't mention aspects of the decor as I feel the poor manager must be worn out saying that the hotel is undergoing a programme of refurbishment! We did have a slight difficulty in...

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Helpful?
Thank 6268SAB
Dublin, Ireland
Reviewed 1 week ago

Stayed in the Copthorne for a Rugby trip as part of a large group. We arrived at about 1 to find that quite a few people had been waiting around to check-in but then again, standard check-in time is not until 14:00 anyway. We went and got a drink but the constant queues to check-in means we didn't get around...

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Helpful?
Thank John N
Luxembourg
Reviewed 1 week ago

Friendly place, lively pub, nice lobby, good breakfast, large bedrooms, typically british dated decor in the rooms (and that includes those windows that you can never really shut tight unless you tape them closed) but very cozy after all, soft towels in the bathroom, lack of sockets for the multitude of electronic devices which the modern traveller drags around. Large,...

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Thank Captain_speaking99
United Kingdom
Reviewed 1 week ago via mobile

Royal mint experience is great day out and is only short drive from hotel and hotel breakfast is really good with lots of choices and friendly staff. Given it 5 stars as staff are friendly. Only negatives I had was some new member of staff trying charge me for hot chocolate drink when the breakfast menu stated it was included...

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Helpful?
Thank covonia
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Covonla, Thank you for taking the time to write such a positive review. My team and I read Trip Advisor everyday and we're always delighted to see that our guests have been happy with their stay. We look forward to welcoming you back soon. Sincere regards, Ben Underwood General Manager.

Llanelli, United Kingdom
Reviewed 1 week ago via mobile

Goid Afternoon, Stayed for 1 night and to be fair cant believe how mean people are really with their reviews the world seems to have gone hyper critical for no reason yes hotel is dated but it is very comfortable and the decor is clean and in good condition.The rooms are very large and excellent value for money staying at...

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Helpful?
1Thank David E
Worksop, United Kingdom
Reviewed 2 weeks ago via mobile

I have no caveat this review by saying that we did not escalate the issues to the staff as we had unpacked and we're too lazy too move! Good points. The bed. This is the saving grace as it was the comfiest bed either of us had ever slept in. Fantastic sleep. And it is big. The breakfast was ok....

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1Thank Nige_Eccles
Reviewed 2 weeks ago via mobile

I have stayed at this hotel a few times over the last few months and it can be a mixed bag The good things are you get free car parking and the beds are good The things that may put you off are no air con so rooms get very warm and they are dated with not many power sockets...

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Helpful?
Thank Stevewales44
Ben U, General Manager at Copthorne Hotel Cardiff-Caerdydd, responded to this review

Dear Stevewales44, Thank you for taking the time to complete a review following your recent experiences with us. I'm pleased that you found the beds to be good as we've recently invested in new pillows, duvets, mattress toppers and linen for all beds in the hotel. We've noticed that this has made a real difference for our guests and are...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Lakeside hotel situated 4 miles from city center or train station. ... more   less 

Additional Information about Copthorne Hotel Cardiff-Caerdydd

Address: Culverhouse Cross Copthorne Way, Cardiff CF5 6DH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: ₹ 4,091 - ₹ 10,064 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Cardiff-Caerdydd 4*
Number of rooms: 219
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Also Known As:
Copthorne Hotel Cardiff-Caerdydd Wales
Hotel Style:
#11 Luxury Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Copthorne Hotel Cardiff-Caerdydd staff and other travellers.
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Questions? Get answers from Copthorne Hotel Cardiff-Caerdydd staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ks for a room overlooking the (artificial) lake”
 of 5 bubbles SH326, 28 Mar 2017 | Read review
“Ask for one of the newer rooms”
 of 5 bubbles paulnN1703AQ, 21 Mar 2017 | Read review
“Rooms to the side of the pond (east) may be quieter than the western side.”
 of 5 bubbles Captain_speaking99, 20 Mar 2017 | Read review
“Rooms overlooking the lake”
 of 5 bubbles Cenetannhall, 20 Feb 2017 | Read review
“Ask for rooms overlooking lake!”
 of 5 bubbles BARRYONEUK, 17 Feb 2017 | Read review
5 of 5