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Hilton Cardiff

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Traveller (691)
Room & Suite (288)
Dining (60)
Overview
  • Excellent48%
  • Very good31%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“castle view”(60 reviews)
“afternoon tea”(132 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Offers from Hilton Cardiff
Special Offer: 25% off* - Summer Sale
Hotel deals
Offers from Hilton Cardiff
Special Offer: 25% off* - Summer Sale
Hotel deals
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,524)
Filter reviews
3,446 results
Traveller rating
1,623
1,064
465
183
111
Traveller type
Time of year
LanguageEnglish
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1,623
1,064
465
183
111
Show reviews that mention
All reviewsthe executive loungecastle viewafternoon teaopposite the castlehealth clubwalk in showersteam roomjunior suitelarge bathroomper nightwelsh cakescity centresaturday nightleisure facilitiesbreakfast was excellentlovely roomcar parking
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1 - 5 of 3,446 reviews
Reviewed today via mobile

I stayed in this hotel on Wednesday 4th July For 1 night. The hotel is advertised as 5 star but is dated and very worn and would not be a 5 star in any city in the world. However my main complaint is I paid...More

Thank manchesterladm27
Response from CWLCardiff, Manager at Hilton CardiffResponded today

Dear Sir or Madam, Thank you for taking the time to write your review. I am very sorry to read your feedback regarding your bill please do contact us directly so that we can look into this further at cwlhi_hotel@hilton.com I do look forward to...More

Hotel's Favourite
Reviewed 28 May 2018

Stayed at this hotel 10/11 May 2018. Room and all aspects of the hotel were to a very good standard. On checking out the chap at reception jokingly made a comment as to the amount luggage we had for just one night. I explained we...More

Thank Welsh M
Response from CWLCardiff, Manager at Hilton CardiffResponded 30 May 2018

Dear Sir or Madam, Thank you for taking the time to write your review. It was a pleasure to read your fantastic comments regarding the service you received from Carol on our Reception team and I have shared this with our team. I do hope...More

Reviewed yesterday

we stayed here as we had booked to see Il Divo at the Motorpoint Arena. my wife has walking difficulties and throughout our stay the staff at reception, restaurant, room service were very attentive and helpful. From advising best walking route, to ordering taxis to...More

Thank David S
Response from CWLCardiff, Manager at Hilton CardiffResponded today

Dear David, A big thank you for your review. I am so happy to read your feedback regarding your stay our facilities and service and it was our pleasure to welcome you both. Please do come back again soon. Kind regards Marie Fagan General Manager

Reviewed yesterday via mobile

The Bottomless brunch was great. We went as a group of 6 for a friends birthday celebration. Never had an empty glass and the food choice was generous. Staff were very friendly and were also on hand to help.

Thank charlotte0793
Response from CWLCardiff, Manager at Hilton CardiffResponded today

Dear Charlotte, Thank you for your review following your visit to Grey. I am so happy to read that you all enjoyed the food and service for your bottomless Prosecco brunch. Please do come back again soon. Kind regards Marie Fagan General Manager

Reviewed yesterday via mobile

Fabulous time for my friends birthday at the restaurant for Unlimted prosecco brunch! Thank you for the brilliant hospitality and gorgeous food! We had a fabulous time, really enjoyed. Prosecco is lovely!More

Thank cherridanx
Response from CWLCardiff, Manager at Hilton CardiffResponded today

Dear Sir or Madam, A big thank you for your review following your visit to Grey. Your comments regarding your prosseco brunch were a pleasure to read and I am so glad you all had a great time! Please do come back again soon. Kind...More

View more reviews
About
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Beachfront
Free Parking
Breakfast included
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Onsen
,
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Onsen
,
Spa
,
Luxury
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (691)
Room & Suite (288)
Dining (60)
Business Centre & Event Rooms (19)
Family and Play Areas (4)
Questions & Answers
Ask a question
Robert3856
17 March 2018|
AnswerShow all 5 answers
Response from maland715 | Reviewed this property |
Only to reach the executive floors.
1
Vote
Chelsie T
20 February 2018|
Answer
Response from Nicola W | Reviewed this property |
It’s about half a mile walking so 10-15 minutes depends on how fast you walk. Enjoy show and hotel.
0
Votes
Magdalene_10
18 February 2018|
AnswerShow all 2 answers
Response from nickyrhondda2016 | Reviewed this property |
If you have light luggage you can walk from the train station, it’s a 5-10 minute walk at the most. If you have heavy bags, get a taxi. Public transport would be tricky as the buses would take you on a route before stopping... More
1
Vote
Room Tips
"our room was very large and we stayed in a king room"
Read review
"Depends on the guest, If they want to see the castle, ask room with the window face to the castle"
Read review
"Anyone requiring a 'Room with a view' which is of nearby Castle would need to state this and pay..."