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Hilton Cardiff

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#11 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Cardiff
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2,882 Reviews from our TripAdvisor Community

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Showing 2,824: English reviews
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Tredegar, United Kingdom
Reviewed yesterday NEW

Pros - staff were all friendly, very helpful, and always willing to help. Executive Lounge, which has snacks and drinks throughout the day, we visited in the evening which had a selection of canapés (non vegetarian), vegetable sticks and dips, cheese cubes, pickled veg, fish sticks, arancini (vegetarian), pretzels, peanuts, tortilla chips, tea, coffee, hot chocolate, wine, lager, coke, water,...

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Helpful?
Thank devil_tez
Bristol, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

We stayed overnight in a Junior Suite at the Hilton Cardiff. PARKING The parking is valet parking at the cost of £25 a night. This was not highlighted anywhere on booking which was a bit of a surprise but we were pleased to be only staying one night at that price. LOCATION This was our first visit to Cardiff but...

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Helpful?
1Thank Rachael D
About Hotel's Favourite Review
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Rachael D Thank you so much for your recent review which is a pleasure to receive. My team and I were thrilled that you and your family had a wonderful stay with us and all of your great comments have been shared with the team. We are glad your Son enjoyed our special children's buffet and colouring pages at...

Cardiff, United Kingdom
Reviewed yesterday NEW

Most friendly and helpful receptionists, so lovely and great first impression of the hotel. Couldn't have been more welcoming. Everything about the hotel was exceptional, and I don't give praise lightly. It was clean and very stylish with excellent service in both bar where I had a drink and in Grey's restaurant where I had the afternoon tea with my...

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Helpful?
Thank katierees2017
Reviewed yesterday NEWvia mobile

I find it 'unbelievable' that this hotel holds s Hilton brand name! The only decent thing about this hotel is the staff. ? Carol, Terry, Hew, Carmelita and Fortine. Pacoe is also a pleasant out standing staff member. Front manager Jen-Brice very ignorant to female guests! As a Hilton Diamond member I tried to resolve a room problem, and this...

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Thank IreneeNZ
Wales, United Kingdom
Reviewed 2 days ago NEW

Came a few weeks back with my mother and sister so booked a night for my husband and I. We were greeted by welcoming staff, with a very easy check in.Had a lovely room on he 7th floor with access to the Executive Lounge which we made full use of. The two members of staff in the Executive lounge couldn't...

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Helpful?
2Thank katielew500
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear katielew500, Thank you for your review and for sharing your experience. It was our pleasure to welcome you back and I am delighted that you had another great stay here with us in Cardiff. I am so happy to read your comments regarding our Executive Hosts and Terrence our Receptionist. I look forward to welcoming you back again soon....

Reviewed 2 days ago NEWvia mobile

Had my 30th birthday here with 15 close friends and family. We had brunch in grey which was fantastic! Great service and friendly staff. I also stayed the night in a double room. It was a good size and very clean. Room service was great even had a little treat when checked in.

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Helpful?
Thank Melissa L
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Melissa, A big thank you for your fantastic review. I am so happy you enjoyed your stay and meal here with us for your 30th Birthday and that you were impressed with the great service and friendly team. I am pleased that you enjoyed your birthday treat upon arrival to your bedroom. I do hope to have the opportunity...

Reviewed 3 days ago NEW

This was a treat for my mother and a friend for mother's day. All staff were extremely friendly and went out of their way to make their trip special. The hotel is a great location for the shopping malls and also very close and convenient for the New theatre

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Helpful?
Thank Linda B
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Linda B, Thank you for taking the time to share your experience. Your comments regarding the service were a pleasure to read and I am so happy we made their trip special. Please do come back again soon. Kind regards Marie Fagan General Manager

Pontypridd, United Kingdom
Reviewed 3 days ago NEWvia mobile

Absolutely amazing food and service ! Staff could not do enough for you. My mother and me both opted for the butterfly chicken along with fries and sweet potato chips . Never tasted a meal like it ! The chicken was so soft and succulent that it fell apart in your mouth and the plate which it was served on...

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Helpful?
1Thank emmab2388
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear emmab2388, A big thank you for your review. I am so happy you enjoyed your visit and appreciate your comments regarding the amazing food and service which I took great pride in reading! Thank you for recommending us! I do hope to welcome you all back again soon. Kind regards Marie Fagan General Manager

Tenby, United Kingdom
Reviewed 4 days ago NEW

A three night stay over the weekend was fantastic. Excellent check-in, comfortable quiet room, relaxing exec lounge (and team) with nice breakfasts make the visit unbeatable every time. With everything just a short walk away, even the damp squally weather did not dampen a great weekend taking in the culture, pub scene and retail options. Will certainly be returning in...

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Helpful?
2Thank TenbyJohn
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear TenbyJohn Thank you for your fantastic review which is a delight to receive. It was a pleasure to have you with us and glad you had time to enjoy our executive lounge and breakfast which indeed are great ! We look forward to welcoming you back with us again soon. Kind Regards Marie Fagan General Manager

Newcastle upon Tyne, United Kingdom
Reviewed 6 days ago NEW

Really had an excellent experience at the Cardiff Hilton. It was easy to find and only a few minutes’ walk from the convenient (but horrendously expensive Greyfriars NCP car park) and check in was friendly, efficient and very welcoming. Up the lift to my room and it was spacious and tranquil. Great bathroom, comfortable bed, fridge and lots of electricity...

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Helpful?
1Thank Julesbusiness
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Julesbusiness Thank you for your wonderful 5* review following your stay at our Hotel. My team and I were delighted to receive your great comments that you had a wonderful stay with us. We look forward to welcoming you back to our Hotel again in the near future. Kind Regards Marie Fagan General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: ₹ 6,675 - ₹ 24,215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
18 questions
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Questions? Get answers from Hilton Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sign up for honors before booking. you can then check in on app day before and choose your room, try to get castle side for a better view.”
 of 5 bubbles devil_tez, 27 Mar 2017 | Read review
“For the extra money it's definitely worth booking an executive room to have access to the Executive Lounge”
 of 5 bubbles katielew500, 26 Mar 2017 | Read review
“If you desire it, you can book a 'Castle view' room”
  • My spacious and tranquil room
 of 5 bubbles Julesbusiness, 22 Mar 2017 | Read review
“Pick a room not at the front of the hotel”
 of 5 bubbles 85alistairm, 21 Mar 2017 | Read review
“Book an Executive Room has they are usually situated on the Higher Floors giving great views”
  • Municipal Buildings
  • Cardiff Castle from Room
 of 5 bubbles BRIANR124, 19 Mar 2017 | Read review
5 of 5