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White Waters Country Hotel

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729 Reviews from our TripAdvisor Community

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Showing 726: English reviews
Brighton, United Kingdom
Reviewed 10 April 2013

Bad food and really over-priced. Went elsewhere on our 2nd night which was heaps cheaper and also much better! Didnt like our room either which was not as the website described - "manor house" is stretching it somewhat!

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Helpful?
3Thank dylkeroli
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you for your review. As previously stated we use quality ingredients and have a very varied menu hoping to appeal to a wide audience. Regarding your opinion on your room I appreciate everyone's taste is different but obviously we didn't win you round. Kind regards Sarah Davies Reception

sittingbourne
Reviewed 10 April 2013

accomadation awful food in hotel over priced cheaper in town staff very helpful if you want a good nights sleep make sure you get a back room overlooking the river as the front has continuous slamming doors 24\7 not worth the money

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2Thank martin c
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you for taking the time to review the hotel. I am very disapointed to read your review. Regarding your comment on our food being overpriced can I just explain that we use good quality ingredients and local produce wherever possible, it doesn't always pay to use cheaper options as you must be consistant in quality. There is a large...

Merseyside
Reviewed 3 April 2013

After spending a really enjoyable night at White waters a couple of years ago (wedding gift from friends) we decided we would like to return for a long weekend, Once again we found the hotel and staff very welcoming and the view from our room was beautiful, the sound of the river in the morning was also refreshing. Breakfast was...

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Helpful?
Thank 699EmmaB
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you very much for your review. I am very pleased that you returned and enjoyed your stay once again. Thank you for your positive comments on the hotel and decor it is not easy to please everyone's taste. I look forward to welcoming you back to the hotel and hope you manage to book some sunshine for your next...

Liverpool, United Kingdom
Reviewed 3 April 2013

Well, what a lovely weekend away we've just had. Hotel immaculate, staff super friendly and went out of their way to make our stay exactly what we wanted. Food was outstanding with great views. Can not recommend highly enough for families and couples......already booked to go again in May!

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Helpful?
Thank MandyE431
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you very much for your review. I am delighted that you had such a lovely stay here at White Waters Country Hotel. I am very pleased that you found the food of high standards and enjoyed the beautiful views. We all look forward to welcoming you back. Kind regards Sarah Davies Reception

west midlands
Reviewed 3 April 2013

Having just returned from our 4th stay at White Waters i was amazed to read the 2 bad reveiws on here and agree with the last persons post.We return to White Waters because it is a lovely place.The rooms are always very clean and warm and tidy.The staff are so helpful nothing is too much trouble, they are always very...

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Helpful?
Thank mrshWestMidlands
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you very much for your review. I am delighted that you have now visited the hotel four times and thank you very much for your lovely comments on the hotel and staff. We aim to make our guests welcome and are always pleased to hear we have been successful. Thank you for your continued support. Kind regards Sarah Davies...

London, United Kingdom
Reviewed 2 April 2013

I stayed at the White Waters just before the date of the previous review. It is absolutely ridiculous to say the fixtures and fittings were from the 1970's / 80's. My room was well furnished, very comfortable, very clean and nice and warm which was important because it was freezing outside. Plus the breakfast was actually pretty good and, although...

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Helpful?
2Thank Samgreenwich
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Many thanks for your positive comments. I am delighted to read that you appreciated the cleanliness, warmth and high standards of the hotel. I am sorry that reception for wifi was poor, laptops generally work better as they can be wired in, but I do appreciate that you understand our location. It will be lovely to welcome you back in...

Reviewed 30 March 2013

The hotel is extremely tired and bland, nothing like the website description. Our upgrade river view room felt like it had not been updated since the 70's/ 80's. In-room entertainment extends to a 12" tv with poor reception (wifi only available in the main bar so forget the use of tablet or iPhone). Little natural light (one small window) with...

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3Thank Geotiaame
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you for your review. We always aim to please and make our guests comfortable and happy but whatever comments I respond to I don't think it will make any difference to your opinion so I shall leave it at that. Other guests can make their own minds up from our many wonderful reviews. Regards Sarah Daqvies Reception

Warrington, United Kingdom
Reviewed 27 March 2013

This is a very poor hotel that is run by an inexperienced and unprofessional team (apart from an employee called Mark who jumps through hoops to help everyone). We booked a two night stay through Groupon. We found out it was going to be snowed in and phoned up to cancel and rearrange for another weekend. We were told by...

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4Thank rafabenitez_13
Manchester, United Kingdom
Reviewed 25 March 2013

We booked our trip via Groupon which we felt was excellent value for money. Unfortunately for us we had set off before the severe weather warnings not to go to wales so got a bit worried as the route became whiter. We did not experience any problems until we got to the hotel car park when the wheels started spinning...

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Helpful?
Thank Malart
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you for your lovely review. I am glad that you arrived home safely as the conditions were very testing all weekend but where there is a will there's a way! It's fantastic to read that you appreciated the huge efforts that all staff went to, judging by the feedback guests really enjoyed themselves. Everyone here at White Waters are...

Scotland
Reviewed 24 March 2013 via mobile

We stayed here for one night with our baby at the start of march. The service by the very loyal barman was excellent and he looked after us very well. Our room was ok but there was obviously some issue with the drains in the bathroom as the room called the 'dee' smelt very very badly of drains and an...

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Helpful?
Thank hmuir
White_Waters1, Front Office Manager at White Waters Country Hotel, responded to this review

Thank you for your review. I am very pleased that you were well looked after and that you enjoyed dinner in the restaurant. Your comments concerning breakfast have been taken on board and will be discussed shortly. Regarding the odour in your room I can assure you that this has now been rectified and no further problems have been reported....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
White Waters Hotel is a new hotel situated in delightful surroundings overlooking the River Dee and yet located only one mile from the town centre. The ethos of this new hotel is to offer the highest quality of luxurious accommodation and service with a restaurant dedicated to fine dining and an environment to provide that ‘little extra’ that puts it apart from other hotels in the area. It offers 25 bedrooms all with en-suite facilities. ... more   less 

Additional Information about White Waters Country Hotel

Address: Berwyn Street, Llangollen LL20 8AD, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Llangollen
Price Range: ₹ 5,472 - ₹ 9,230 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — White Waters Country Hotel 4*
Number of rooms: 25
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Also Known As:
White Waters Country Llangollen
Hotel White Waters Country
White Waters Country Hotel Llangollen, Wales
Hotel Style:
#1 Romantic Hotel in Llangollen
#2 Family Hotel in Llangollen
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Questions & Answers

Here's what travellers have asked, with answers from White Waters Country Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here however evening restraunt very good”
 of 5 bubbles mrss2010, 19 Feb 2017 | Read review
“Ask for a riverside view”
 of 5 bubbles giles2017, 19 Jan 2017 | Read review
“Top floor upgrade rooms have Balconies but also an Extra flight of Stairs No Lift”
 of 5 bubbles Happyme186, 16 Jan 2017 | Read review
“We only ate so can't help”
 of 5 bubbles GordonTwigg, 8 Jan 2017 | Read review
“Request a riverside view”
 of 5 bubbles 578maryf, 12 Dec 2016 | Read review
5 of 5