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Castle Hotel Windsor MGallery Collection

Orbitz.comUS$ 142*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 210*
US$ 142*
US$ 210*
US$ 142*
US$ 210*
US$ 142*
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Castle Hotel Windsor MGallery Collection
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1,593 Reviews from our TripAdvisor Community

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There are newer reviews for Castle Hotel Windsor MGallery Collection
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Showing 1,511: English reviews
Cambridgeshire, United Kingdom
Reviewed 10 December 2014

We stayed at this hotel in April 2012 to be near the castle for a variety of reasons. The car park is a little overcrowded but the 'man' looked after us. Reception was fine and our room was at the rear. The room itself was good but it's fitting were in need of TLC. Hot water was OK after a...

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Helpful?
Thank 332Traveller
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear 332Traveller, Thank you for your review following your stay with us in April 2012. I appreciate your comments and feedback and hope we can welcome you back to the hotel in the near future. Kind Regards, David Hayden General Manager

Milton Keynes,
Reviewed 9 December 2014

The hotel is lovely, in a great location. I had one of the premier rooms as my colleague was a loyalty card holder. Lovely old 4 poster bed and a view of the castle. Only thing is as it is so old...the walls / ceiling / floor are so thin. Admittedly whoever I could hear at 1am were talking loudly...

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Helpful?
Thank Claypole
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Claypole, Thank you for your recent review and positive comments about your experience with ourselves. Please accept my apologies that other guests caused some noise issues for you and be assured I will discuss with the team about placing ear plugs in the rooms as standard in December when it can get a little louder in the hotel as...

Guildford, United Kingdom
Reviewed 8 December 2014

I have just had the most wonderful stay at the Mercure Windsor Castle hotel with my family and friends. We had seven rooms booked and they kindly ensured they were all on the same floor and close together. This Hotel probably has one of the best locations in England, situated directly opposite the Castle. Parking is cheaper than the rest...

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Helpful?
1Thank Rosie186390
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Rosie186390, Thank you for your recent review and positive comments which I will be delighted to share with the team. I beleive you were linked to a party where an individual was celebrating recieving an OBE and I'm sure this was a fantastic experience for you all. I'm delighted that we were able to play a small part in...

Surrey
Reviewed 5 December 2014

I attended a works conference with overnight stay and dinner. Both the conference facilities and room facilities were good, basic but comfortable and clean. I have to say the staff in the hotel were exceptional, from the lovely man in the carpark to the barstaff and hotel receptionists. Everyone was cheery, very efficient and nothing was too much trouble. The...

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Helpful?
Thank EscapedNorthernBird
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear EscapedNorthernBird, Thank you for your recent review and feedback. Thank you for your comments about the staff across all areas of the hotel which I will be delighted to share with them. Please be assured I will follow up on your comments in relation to the shower pressure in your bedroom and have the maintenance team address this. I...

London
Reviewed 4 December 2014

Stayed at the Mercure Windsor Castle for 2 nights in December 2014 for a work conference. It is very centrally located in Windsor (practically opposite Windsor Castle) and is a 5 minute walk from Windsor Eton Riverside train station. There is onsite parking at a cost. The hotel itself is quite a unique set up - there is the main...

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Helpful?
Thank momma1973
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear momma1973, Thank you for your recent review and comments. Please be assured I will follow up your feedback with the team but am unable to ascertain what room you were in given the anomity of tripadvisor perhaps you would be kind enough to email me at david.hayden@accor.com so I can follow up with the Housekeeping team in relation to...

Bridgend, United Kingdom
Reviewed 3 December 2014

Good friendly hotel,made to feel welcome upon check in and nothing was too much trouble. Comfortable room and relaxing nights sleep. I would recommend this hotel to anyone staying in Windsor due to its location.

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Helpful?
Thank Shaun S
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Shaun S, Thank you for your recent review, I'm delighted you had a comfortable stay with us and found the service friendly and welcoming. I hope we can welcome you back to Windsor in the near future. Kind Regards, David Hayden General Manager

High Legh, Nr Knutsford
Reviewed 3 December 2014

Central location everything is within walking distance and despite being central the traffic was amazingly light. We met up with friends for a pre-christmas party and were given a small ante room off the main restaurant which was wonderful unfortunately there was another larger party dining at the same time resulting in poor service (not the fault of the wonderful...

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Helpful?
Thank Douglas B
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Douglas B, Thank you for your review and positive feedback. Please be assured I will discuss your comments with my operations manager to ensure we have adequate staffing on at all times, furthermore please accept my personal apologies for the slow service you received on this evening. I'm delighted overall you found us excellent value and hope we can...

London, United Kingdom
Reviewed 1 December 2014

I was tasked with arranging a conference in Central London for 60 from across EU, after a month of searching for the perfect venue a started looking further afield - and stumbled across the Windsor Castle on google - what a find! The conference room is incredible, the staff were friendly, and so helpful - and the rooms were cosy...

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Helpful?
Thank SuzieCas
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear SuzieCas, Thank you for your recent review and postive comments about your experience with us. We were delighted you chose us for your conference and pleased you found the facilities and staff to be be excellent. I hope we can welcome you and your colleagues back in the near fututre. Kind Regards, David Hayden General Manager

UK
Reviewed 30 November 2014

Stay here was fine - the room was in the main block and was comfortable. Position is excellent in Windsor for the sights. Staff were excellent on reception and friendly in the bar. It was irritating that there was no flowing cold water in the bedroom, and despite reporting it that was never fixed. Breakfast good, with a strange queue...

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Helpful?
Thank NickW067067
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear NickW067067, Thank you for your recent review and feedback. I was pleased to read that you had an enjoyable stay with us and found the staff and service provided to a high standard. Please be assured I will follow up today about the comments you make in relation to the cold water in the bedroom and ensure this is...

Waterlooville, United Kingdom
Reviewed 25 November 2014

Stayed here for one night as part of our anniversary celebrations. We chose a privilege room with dinner package for £209. The room was a good size with a sitting area, half bottle if white wine, half bottle of red wine, 2 cans of coke and 2 bottles of water all included. A good selection of toiletries in the bathroom....

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Helpful?
Thank Lorraine B
GMMercureCastle, General Manager at Castle Hotel Windsor MGallery Collection, responded to this review

Dear Lorraine B, Thank you for your recent review and feedback in particular about the team. I will be delighted to share this feedback with them and thank you for your recommendation of the hotel. I hope we can welcome you back in the near future. Kind Regards, David Hayden General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Castle Hotel Windsor MGallery Collection is a 108 room, 4 star hotel located in Windsor, close to the main gates of Windsor Castle and grounds which is only a few minute's walk. Your hotel booking can include traditional or contemporary rooms, all with internet access and minibar. The Eighteen Restaurant has an award-winning a la carte menu, and Bar18 is perfect for coffee or cocktails. There are 12 fully-equipped event spaces for weddings or presentations. ... more   less 

Additional Information about Castle Hotel Windsor MGallery Collection

Address: 18 High Street, Windsor SL4 1LJ, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: ₹ 9,515 - ₹ 20,684 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castle Hotel Windsor MGallery Collection 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Mercure Castle Windsor Hotel Windsor
Accor Castle Windsor
Mercure Windsor
Hotel Style:
#3 Romantic Hotel in Windsor
#3 Luxury Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hotel Windsor MGallery Collection staff and other travellers.
17 questions
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Dover, United Kingdom
Melbourne, Australia
Saltash, United Kingdom
London, United Kingdom
2 months ago

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Questions? Get answers from Castle Hotel Windsor MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get there early for a parking space. Great facility to have but in high demand.”
debbie2618, 23 Apr 2017 | Read review
“Choose a superior room with a king size bed and go for a room that's not on the 1st floor.”
Thumberlina2009, 22 Apr 2017 | Read review
“Dont think all rooms have walk in shower so best to contact hotel to meet your needs”
Mathern2015, 7 Apr 2017 | Read review
“Ask to not be in the annex, staff didn't know where our room was!”
Char21A, 5 Apr 2017 | Read review
“top floor rooms are best by a mile the rooms on the second floor are very small and not terribly well designed, (sinks way too small)”
, 3 Apr 2017 | Read review
5 of 5
Orbitz.com
US$ 142* /night
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MGalleryUS$ 142
Booking.comUS$ 142
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Prices are for 1 room, 2 adults
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