Look at all reviews from LEEDS they most negative so people get confused with good reviews from Manchester. If you stay in Leeds do not pay DEPOSIT! They charge you for already broken items or I read they actually make it up after you leave so you need to record it before you arrive and after you leave.it’s been almost 3 weeks after checkout and no deposit back or proof of sending and they keep saying it’s been send but my bank said they haven’t send it now they ignoring me and it’s £200 and they also charge me £20 for broken bin which already was broken I don’t mind paying if I damage something it’s understandable but I hate when people lie and they know we have no proof same as they have no proof. Service it’s terrible person it’s never available we booked for 2weeks as of work we requested two keys and had to wait week for 2nd key as I couldn’t get hold of him. Water it’s hot only in one shower so you will have to share 1 bathroom in morning and than in evening took us few days to figure out how to boost water again no reply so we can have hot water at least in one bathroom as 2nd one even after boost still didn’t work. Kitchen is very basic so you can’t really cook proper meals no cutting board no cooking pan for eggs. They have 2 small pots and I large pan which everything stick to so nightmare to clean and we only wanted eggs for breakfast. Obviously that’s small detail but also make it difference for longer stay. Also there was few issues I didn’t have time to complain as was working everyday and couldn’t be bother. For example bedside lamp didn’t work , curtains broken so had big light coming to our room so had to sleep other way around as was harder for sleep, bed frame was not installed so every little move made big noise which wake up other person in room so I had to put pillows there to stop but than had no pillows. I travel to Leeds regularly for work and location was great as next to my work and when I left I planned my another stay which is end of Feb and gave them feedback at to import everything this before I even had idea they will take my deposit and not give it back. But now I rather stay different place so I don’t have to deal with problems and stress which cause me. All they need it’s better service but I think that’s hard for them they should learn from Manchester office as they always respond me so they damaging their name and should be not on this page as it’s also confusing with reviews as people don’t realise it’s for all of them so always check LEEDS. Plus I m not person who ever leave bad review even there was problem but stealing money and than ignoring you that make me very upset. Specially now in COVID when people have no job or lucky to work and they take £200 I thought they might be desperate but then I seen other reviews in past with exact same problem so they been doing for long time. Absolutely disgusting and don’t know how this people sleeps in night!…
booked online. 61 pounds for the night. was traveling from london so told the very rude young asain man on the phone i would be checking in at 10pm. to my horror he said there is a extra 20 pounds charge for this. i knew from that point cut him off and book a premier inn. absolute joke. especially during a pandemic. i am a surgeon. this is how they treat the people most needing hotels at this moment in time. i absolutely advise every1 to stay clear from this scamming place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Absolutely appalling customer service. I booked this apartment on booking.com and there wasn’t any information about paying for a deposit. After I had made my booking and it was confirmed, Quay apartments then sent me a private email confirming the booking and also mentioned that there will be a £200 deposit on arrival and I have to bring my ID and my credit/debit card. First of all, this is unusual because if a booking requires a deposit then that should be taken from a company like booking.com. Once I checked in, the member of staff walked into the apartment with me and I’m a female and I was all alone which made me feel very uncomfortable. He also kept going through the rules and regulations which made me feel very unwelcome. He also took the £200 deposit on a card machine which was very weird and unprofessional because that should’ve been done by the company I initially booked this apartment on. The member of staff is constantly watching the CCTV and that is very uncomfortable when you just want to relax and have a weekend away. He keeps tabs on when you walk into the apartment and whenever you leave. The apartment itself was not clean, there was dirty cutlery, food splattered on the walls, hairs stuck to the bedding and damaged property. I would definitely not recommend this apartment to anyone. It also says on the website that you’re allowed up to 4 guests so I had a friend come around and after 20 minutes the member of staff unlocked my door and walked into the apartment whilst I had just got out of the shower and I was in a towel with nothing on underneath and asked me and my guest to leave at 12am because I ‘broke the rules’ and he also told me for that reason I won’t be getting my £200 deposit back. This company is greedy for money and they’re so fraudulent about it. DO NOT RISK IT AND DO NOT BOOK.…
Absolutely awful. Staff are incredibly invasive and rude. You are forced to give all of your personal details or they will ask you to leave. I had been in the apartment for one hour, I was watching a movie before bed, I heard a loud bang on my door and I walked to answer it, but as I approached the door it was already open and the male member of staff was in my doorway. All because my tv was a little too loud... I tested this and stood in the hallway and I could not hear anything... as a young woman this frightened me and I was so uncomfortable. Please avoid at all costs, to protect your safety and your bank account. As they are a fraudulent company, I have found this out the hard way.
I booked an apartment on NYE with my boyfriend, we travelled 2 hours to get there and they turn around to us and say we are not allowed in unless we were NHS staff. There was nothing about this when i booked and they happily was able to take my money. They never thought of ringing us or getting in any sort of contact to tell us this information. I had to find out myself by travelling all that way to then be let down. I have still not received a refund. It’s appalling.
Nice flat but hot water ran out so no bath and cold water shave. Also no wine glasses and dead batteries in tv remote. Also difficult check in as entrance is difficult to see off busy traffic road and needed multiple calls to contact check in person. All in all a decent property let down by lack of attention to detail.
The apartment was clean and quiet - not luxurious- but perfectly adequate and comfortable for our stay. A bargain for a family of four. Two bathrooms and two bedrooms, kitchen diner, hallway, utility and balcony. The worst thing was finding it by car, in the dark, in the rain, in rush hour with following a postcode. Nightmare. I hadn't realised there was no parking on site, only a drop-off zone. It would have been helpful to understand the door we needed was next to the Ibis hotel and that there was a car park over the (big, busy) road - bring coins or sign up to a daft app. The host who was meeting us was VERY patient and VERY calm and found us eventually.
Chose these apartments as they were close to the centre.Check in was effortless and the gentleman who showed us to our apartment was lovely and polite. The apartment was spotlessly clean with a separate bedroom and balcony.Definately recommend.
Family stay at the apartments for 3 nights. Upon arrival we met a polite staff member who showed us up to our apartment. Brilliant brief on the apartment. Loads of extras - hair dryer, soaps, shampoo, coffee, tea, sugar, dish washer tabs, Hoover, iron etc . Very impressed with the layout. Lounge was comfortable. We took firestick for movies but It it already had free view box. Free WiFi. £200 deposit pre payment on card. Beds comfortable. The only issue I had personally was the apartment was very hot. We had every window open but was still hot. Location is very good. Less than ten mins to shops. Check in and out times were good. Would use again. Brilliant service thank you
Booked to stay for 1 night with 3 other friends on Wednesday 26th August. Just as we arrived at the apartments I received a notification telling me my booking had been cancelled with no proper explanation. I quickly rang the only number I had as there was no reception area for the apartments. The member of staff I spoke to was quite dismissive and unhelpful. I then rang booking.com and suddenly there was no availability at the apartments even though not even 10 minutes prior to the call I still had a booking under my name. When booking the apartment it said pay on arrival and this was the impression we were under the whole time so it’s defiantly falsely advertised. We traveled all the way from Blackpool so it wasn’t easy finding another place to stay as we don’t know Leeds all that well. Very disappointed and defiantly didn’t start the day off well. Will not be booking again for this property.…